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Salesforce Sales Cloud Enterprise
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What is Salesforce Sales Cloud Enterprise?
The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
2
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Sales Cloud Enterprise?
Pros
- Reliable
- Enables Productivity
- Helps Innovate
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Analytics and Reporting
Lead and Contact Categorization
Lead Distribution
Prospect Tracking
Lead Generation
Lead Scoring
Interaction Planning
Omni-Channel Communication Tracking
Data Ingestion and Interoperability
Mobile
Vendor Capability Ratings
Breadth of Features
Business Value Created
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Implementation
Ease of Customization
Ease of IT Administration
Usability and Intuitiveness
Vendor Support
Also Featured in...
Conversation Intelligence
Score 8.9
View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)
Sales Engagement Platforms
Score 8.9
View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)
Sales Enablement
Score 8.8
View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)
Customer Relationship Management - Enterprise
Score 8.7
View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)
Salesforce Sales Cloud Enterprise Reviews
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Jeff C.
- Role: Finance
- Industry: Manufacturing
- Involvement: End User of Application
Submitted May 2022
The best CRM in the market for sales.
Likeliness to Recommend
What differentiates Salesforce Sales Cloud Enterprise from other similar products?
Steps for ease of use of the platform and implementation efficiency by how the user profile is displayed. Use Salesforce CRM to solve problems related to account management, contact management, opportunities, and reports. You can use this CRM to get personalized reports.
What is your favorite aspect of this product?
Salesforce CRM provides a great overall experience. The customer experience implementation service has really benefited me and my team. This application has been very helpful in this area as customer analytics and efficiency management are fundamental to the success of the service. This software is great when it comes to managing accounts and contacts. Easily manage all accounts, contacts and the ability to create reports, the customization features that come with Salesforce CRM are also very possible.
What do you dislike most about this product?
Technical assistance might take a long time at times. During the application, an error message will appear on occasion. The Salesforce CRM license fee is quite high, and it is pricey; these are the only things I dislike about this product.
What recommendations would you give to someone considering this product?
Salesforce is the greatest, and I would strongly advocate or promote it to all of my contacts. This is a terrific platform for more passionate marketing and sales experts, as well as a fantastic product in the market, according to what I've observed and compared to others.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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Rusty P.
- Role: C-Level
- Industry: Biotechnology
- Involvement: Business Leader or Manager
Submitted May 2022
Highly Customizable Swiss Army Knife for Business
Likeliness to Recommend
What differentiates Salesforce Sales Cloud Enterprise from other similar products?
It is highly customizable, very stable and can be a true "platform". I have used Salesforce.com since its inception, but have also used several other CRMs--there's a reason it has the reputation it does!
What is your favorite aspect of this product?
The ability to accomplish ANYTHING you want with it. If there is a business need for software, it can be deployed in Salesforce.com. It can eliminate all spreadsheets, all bottlenecks, manual processes, etc
What do you dislike most about this product?
The cost is a limiter that I wish could be addressed. Although I understand it costs to innovate, it is the main reason why people look elsewhere. Otherwise, it would be only limited by the capabilities of the person administering it.
What recommendations would you give to someone considering this product?
Find someone who knows how to use the functionality within the system to maximize it. It is one of the products that most companies barely touch the surface on!
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Cons
- Less Friendly Negotiation
- Less Efficient Service
- Less Effective Service
Please tell us why you think this review should be flagged.
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Eshita G.
- Role: Finance
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2022
Easy to use, intuitive software.
Likeliness to Recommend
What differentiates Salesforce Sales Cloud Enterprise from other similar products?
Salesforce is the best CRM application for growing our business because of the amazing features. However, I have lost my data a few times. If saving capability is improved, it will be great.
What is your favorite aspect of this product?
It is user friendly and easy to add new functionalities to it according to the business needs.
What do you dislike most about this product?
Saving entered data is not automatic and can lead to losing work.
What recommendations would you give to someone considering this product?
This software became an indispensable part of our strategic sales meetings, provides valuable information, it is customizable, works in the cloud and not hard to implement.
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Inspires Innovation
Please tell us why you think this review should be flagged.
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