Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Sales Cloud Enterprise

Composite Score
8.9 /10
CX Score
9.2 /10
Salesforce Sales Cloud Enterprise
8.9 /10

What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details


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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Conversation Intelligence category

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Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

4
Since last award

97 Plan to Renew

3
Since last award

87 Satisfaction of Cost Relative to Value

4
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Efficient Service
  • Inspires Innovation
  • Continually Improving Product

Feature Ratings

Average 86

Call Recording

87

Call Analytics

87

Dashboards and Reporting

87

Artificial Intelligence Engine

87

Mobile Support

86

Audio Transcription

86

Pipeline Visibility

86

Role-Based Access

85

Manager Annotation and Feedback

85

Application Integration

84

Conversation Coaching

83

Vendor Capability Ratings

Average 84

Usability and Intuitiveness

88

Breadth of Features

87

Quality of Features

87

Availability and Quality of Training

85

Business Value Created

85

Ease of Customization

84

Ease of Implementation

83

Ease of IT Administration

83

Vendor Support

82

Ease of Data Integration

82

Product Strategy and Rate of Improvement

78

Salesforce Sales Cloud Enterprise Reviews

Justin C.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Salesforce is flexible and accessible for all types of business whether small or big improving their growth.

What recommendations would you give to someone considering this product?

It is user-friendly and aids in business growth and management capabilities by providing database marketing solutions

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Gemma J.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Customization Heaven, But Don’t Go It Alone

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Most CRMs give you a pre-set structure, but Salesforce lets you mold it to your processes, no matter how niche or complex. It feels less like software and more like a toolkit for building your perfect sales system.

What is your favorite aspect of this product?

I set up an automated follow-up for leads marked as "hot" that triggers a series of personalized emails and task reminders—practically working magic for our sales team.

What do you dislike most about this product?

Building custom dashboards can feel like solving a puzzle when all you want is a quick insight. I’ve spent hours trying to make data look the way I need it.

What recommendations would you give to someone considering this product?

If your team is ready to commit to deep customization. Then, bring in a Salesforce admin or consultant—someone who can set it up properly, because trying to DIY this beast will leave you frustrated

Pros

  • Unique Features
  • Caring
  • Saves Time
  • Fair

Kennedy o.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Fantastic product

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

It is essential software not only for Sales Teams, who can have all information from the Customers and many Automation tools in place but Salesforce Sales Cloud could be fine-tuned for other teams inside a company. Different consoles and views could be created for Finance, HR, IT, Chief Officers, Managers, and Support.

What is your favorite aspect of this product?

Salesforce Sales Cloud is a very organized platform that makes it easy to see what projects are being completed and prioritize things that need immediate action.

What recommendations would you give to someone considering this product?

Customizable product that can be adapted to fit every business' requirements, though it does take some time to get setup and running.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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