What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Lead Management category

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Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

2
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

2% Negative
5% Neutral
93% Positive

Pros

  • Reliable
  • Enables Productivity
  • Helps Innovate
  • Respectful

Feature Ratings

Average 84

Analytics and Reporting

87

Lead and Contact Categorization

85

Lead Distribution

85

Prospect Tracking

84

Lead Generation

84

Lead Scoring

83

Interaction Planning

82

Omni-Channel Communication Tracking

82

Data Ingestion and Interoperability

82

Mobile

76

Vendor Capability Ratings

Average 82

Breadth of Features

87

Business Value Created

87

Quality of Features

85

Ease of Data Integration

83

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

82

Ease of Implementation

81

Ease of Customization

81

Ease of IT Administration

80

Usability and Intuitiveness

79

Vendor Support

76

Salesforce Sales Cloud Enterprise Reviews

Alfred L.

  • Role: Finance
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Powerful CRM software, easy to use.

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Salesforce is resolving issues with the sales process in general; I can now manage my accounts, leads, contacts, prospects, and generate any form of report using this CRM. Communication is critical when launching a new product. Communication is made easier with this CRM thanks to email alerts. We fixed various problems with Salesforce and saw major improvements in data and user experience with our software. Salesforce ensures that everyone is on the same page and has access to the same data.

What is your favorite aspect of this product?

I choose Salesforce CRM because it is the most secure and strong sales CRM. I also prefer this CRM's reports and dashboard since the reports are customized and I can simply obtain any form of report. By far my favorite aspect of Salesforce is the flexibility to mould and alter it to the specific needs of your organization and stakeholders. After using other CRMs that required me to utilize restricted and/or limited functionality, Salesforce has been a game changer.

What do you dislike most about this product?

The disadvantage of this product, in my opinion, is that it may quickly overwhelm customers with information that is irrelevant to them if they are not shown how to utilize it, the Salesforce CRM subscription is pretty pricey, however I must mention that it provides the finest experience of any CRM.

What recommendations would you give to someone considering this product?

I have to state that Salesforce is the finest CRM for sales, and I strongly advise everyone to use it. It's a good idea to have a Salesforce specialist on hand if you're planning to make any adjustments.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Raj G.

  • Role: Sales Marketing
  • Industry: Machinery
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

One of the best CRM used so far!

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

It provides an amazing user-experience. It provides a lot of features compared to other CRM. It is very convenient to use. It allows me to track my progress and create clean pipelines. Also, it's pricing is what made me use this CRM.

What is your favorite aspect of this product?

It is very user-friendly. It provides several ways to implement new things in the system. The pricing is better and worth compared to other CRM. Their support team is very active they responds quickly and within 24 hours only.

What do you dislike most about this product?

Currently, I've not faced any issues they cover minors bugs in there upcoming updates.

What recommendations would you give to someone considering this product?

I would recommend any one to go for this tool as it provides a lot of functionality as compared to other CRM.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Mithil P.

  • Role: Operations
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

A detailed tool that comes with a learning curve!

Likeliness to Recommend

4 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

The training available, modules, and level of subscriptions customizable per industry is a major benefit.

What is your favorite aspect of this product?

How deep the product can go to meet your marketing and sales automation needs.

What do you dislike most about this product?

It can get too technical at times.

What recommendations would you give to someone considering this product?

I would recommend users to take certifications to understand the full depth of the product.

Pros

  • Continually Improving Product
  • Security Protects
  • Helps Innovate
  • Includes Product Enhancements

Cons

  • Less Friendly Negotiation
  • Less Effective Service
  • Vendor Friendly Policies

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