Salesforce.com Inc

Salesforce Sales Cloud Enterprise

Composite Score

8.6 /10

CX Score

8.9 /10

28 Reviews Write a Review

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What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details

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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Conversation Intelligence category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

9 Top Rated Capabilities

11 Top Rated Features

Latest Award, 2024

Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

5
Since last award

96 Plan to Renew

4
Since last award

86 Satisfaction of Cost Relative to Value

5
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Efficient Service
Inspires Innovation
Continually Improving Product

Feature Ratings

Average 84

Call Analytics

Call Recording

Artificial Intelligence Engine

Dashboards and Reporting

Mobile Support

Role-Based Access

Audio Transcription

Manager Annotation and Feedback

Pipeline Visibility

Application Integration

Conversation Coaching

Vendor Capability Ratings

Average 82

Breadth of Features

Quality of Features

Usability and Intuitiveness

Availability and Quality of Training

Ease of Implementation

Ease of Customization

Ease of IT Administration

Business Value Created

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Also Featured in...

Lead Management

Score 8.8

View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)

Sales Engagement Platforms

Score 8.8

View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)

Customer Relationship Management - Enterprise

Score 8.7

View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)

Sales Enablement

Score 8.6

View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)

Salesforce Sales Cloud Enterprise Reviews

Rachel H.

Role: Industry Specific Role
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Multitude of options to fit unique business needs

Likeliness to Recommend

8 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

We love that we can use it to keep information organized and accessible to our direct team and our partners.

What is your favorite aspect of this product?

The ability to track and analyze data and trends has been hugely helpful!

What do you dislike most about this product?

Because there are so many ways to implement salesforce, some of the tools don't make sense for our organization and add some unnecessary steps to our process.

What recommendations would you give to someone considering this product?

Take some of the free Salesforce trainings available online

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Vendor's Interest First

Dhruv V.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

sales cloud has been our best decision so far!

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Salesforce sales cloud has more features and customization options as compared to any other similar product.

What is your favorite aspect of this product?

I love it's user friendly and customizable framework.

What do you dislike most about this product?

Disliking this product would be like disliking oxygen that we need to breathe.

What recommendations would you give to someone considering this product?

Consider this product as one of the best in the market right now.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Alok S.

Role: Information Technology
Industry: Retail
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2024

Top-notch Sales Solution, Easy Customization

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Salesforce is market leader in field of CRM, which makes it more trustable platform for business. It has advanced features for sales management, comprehensive integration capabilities.

What is your favorite aspect of this product?

its scalability and extensive ecosystem of third-party apps and add-ons further differentiate it from competitors.

What do you dislike most about this product?

it can be overwhelming for smaller businesses or those with simpler sales processes

What recommendations would you give to someone considering this product?

Please launch full version of Einstein Copilot with more capabilities.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Salesforce Sales Cloud Enterprise

What is Salesforce Sales Cloud Enterprise?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

Salesforce Sales Cloud Enterprise Ratings

91 Likeliness to Recommend

5 Since last award

96 Plan to Renew

4 Since last award

86 Satisfaction of Cost Relative to Value

5 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Salesforce Sales Cloud Enterprise?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Call Analytics Real-time and historical reporting and analytics on call metrics, such as talk time, competition win rate, key words, sentiment etc.

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Manager Annotation and Feedback The solution allows managers to provide annotation and feedback on recorded calls, and to assign calls a score based on predefined or user-defined rubric.

Pipeline Visibility Single view into deals by combining customer interactions for visibility into executive involvement, history with past employees and leading sales indicators.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Conversation Coaching The solution makes proactive recommendations to sales reps based on call attributes and dynamics, for example, balance of talk time or keywords mentioned.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Lead Management

Sales Engagement Platforms

Customer Relationship Management - Enterprise

Sales Enablement

Salesforce Sales Cloud Enterprise Reviews

Rachel H.

Multitude of options to fit unique business needs

Likeliness to Recommend

Pros

Cons

Dhruv V.

sales cloud has been our best decision so far!

Likeliness to Recommend

Pros

Alok S.

Top-notch Sales Solution, Easy Customization

Likeliness to Recommend

Pros

Most Popular Salesforce Sales Cloud Enterprise Comparisons

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Clari Copilot

5
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4
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Feature Ratings

Call Analytics

Call Recording

Artificial Intelligence Engine

Dashboards and Reporting

Mobile Support

Role-Based Access

Audio Transcription

Manager Annotation and Feedback

Pipeline Visibility

Application Integration

Conversation Coaching

Vendor Capability Ratings

Breadth of Features

Quality of Features

Usability and Intuitiveness

Availability and Quality of Training

Ease of Implementation

Ease of Customization

Ease of IT Administration

Business Value Created

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement