Salesforce.com Inc

Salesforce Sales Cloud Enterprise

Composite Score

8.8 /10

CX Score

8.9 /10

60 Reviews Write a Review

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What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details

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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Sales Engagement Platforms category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

4 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2024

Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

2
Since last award

98 Plan to Renew

2
Since last award

82 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

0% Negative

5% Neutral

95% Positive

Pros

Reliable
Helps Innovate
Enables Productivity
Trustworthy

Feature Ratings

Average 85

Sales Analytics

Pipeline Management

CRM Integration

Internal Sales Collaboration

Workflow Automation

Omnichannel Campaign Management

Next-Best-Action Recommendations

Call Management

E-Mail Integration

Dialer Integration

E-Mail Campaign Management

Vendor Capability Ratings

Average 82

Breadth of Features

Business Value Created

Ease of Customization

Quality of Features

Ease of Implementation

Availability and Quality of Training

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Also Featured in...

Lead Management

Score 8.8

View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)

Customer Relationship Management - Enterprise

Score 8.7

View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)

Sales Enablement

Score 8.6

View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)

Conversation Intelligence

Score 8.6

View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)

Salesforce Sales Cloud Enterprise Reviews

Faizan A.

Role: Consultant
Industry: Engineering
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

Fantastic product, pricey but worth it

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Has extensive business features covered as new product to ramp up to this level would be an uphill task

What is your favorite aspect of this product?

Simplicity in which I can navigate the features available, provided enabled by the software.

What do you dislike most about this product?

sometimes the products has internal bugs, which when encountered causes problems

What recommendations would you give to someone considering this product?

Go for it, time saver plus would automate your business to a larger extent which increases the productivity of all employees and is very efficient in closing deals.

Pros

Continually Improving Product
Enables Productivity
Efficient Service
Inspires Innovation

Cons

Less Generous
Less Effective Service
Less Transparent

Noel N.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

great product that will helps sales efficiency

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Ease of use

What is your favorite aspect of this product?

Secure Data

What do you dislike most about this product?

a bit pricey

What recommendations would you give to someone considering this product?

Give it a try. different companies have different needs. This one may fit yours.

Pros

Reliable
Performance Enhancing
Enables Productivity
Inspires Innovation

Taruna A.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2024

Fantastic product . I love this product and enjoy.

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Salesforce sales cloud are provide user friendly and most less coding environment for the users with the help of this user can easily fullfill client requirements and it's easy to integrate with another system also.

What is your favorite aspect of this product?

There is several in built tools are present in Salesforce sales cloud to fill the requirements like Lightning flows, report and dashboard, validation rules this all tools are very useful tool and mostly security of clients data.

What do you dislike most about this product?

No dislike about the product

What recommendations would you give to someone considering this product?

I would highly like to recommend to use this product.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Salesforce Sales Cloud Enterprise

What is Salesforce Sales Cloud Enterprise?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

Salesforce Sales Cloud Enterprise Ratings

89 Likeliness to Recommend

2 Since last award

98 Plan to Renew

2 Since last award

82 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Salesforce Sales Cloud Enterprise?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Sales Analytics Provides dashboards, reporting and analytics tools for managing outbound lead generation campaigns, inbound prospect communications and pipeline tracking.

Pipeline Management The solution provides the ability to capture and track prospects throughout the sales lifecycle from initial unqualified lead to conversion.

CRM Integration The solution provides lockstep integration with popular CRM (or CDP) vendors.

Internal Sales Collaboration The ability to allow sales representatives and their managers to comment on or provide annotations on objects such as call transcripts or emails.

Workflow Automation Provides a business rules engine for managing outbound lead generation campaigns, inbound prospect communication and routing of leads to qualified sales agents.

Omnichannel Campaign Management The solution provides the ability to manage prospect conversations via other channels such as live chat, social and SMS.

Next-Best-Action Recommendations Suggest recommended actions or next steps to sales representatives i.e. e-mail content, phone touchpoints or objection handling scripts to maximize close rates.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

E-Mail Integration The solution provides the ability to send and receive emails via an integrated email client, such as Outlook, or Gmail, or through the tool.

Dialer Integration The solution provides the ability to integrate with telephony dialer systems to queue and manage outbound call campaigns.

E-Mail Campaign Management The ability to execute segmented outbound e-mail campaigns to leads and prospects, leverage pre-generated e-mail templates, track and report campaign metrics.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Lead Management

Customer Relationship Management - Enterprise

Sales Enablement

Conversation Intelligence

Salesforce Sales Cloud Enterprise Reviews

Faizan A.

Fantastic product, pricey but worth it

Likeliness to Recommend

Pros

Cons

Noel N.

great product that will helps sales efficiency

Likeliness to Recommend

Pros

Taruna A.

Fantastic product . I love this product and enjoy.

Likeliness to Recommend

Pros

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Feature Ratings

Sales Analytics

Pipeline Management

CRM Integration

Internal Sales Collaboration

Workflow Automation

Omnichannel Campaign Management

Next-Best-Action Recommendations

Call Management

E-Mail Integration

Dialer Integration

E-Mail Campaign Management

Vendor Capability Ratings

Breadth of Features

Business Value Created

Ease of Customization

Quality of Features

Ease of Implementation

Availability and Quality of Training

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement