What is HubSpot Sales Hub?

Easy-to-adopt sales software that leverages AI to build pipelines and close deals. Hubspot Sales Hub eliminates friction by bringing all your tools and data together on one easy-to-use, powerful CRM platform your whole team will love. Sales Hub empowers sales teams to index on quality over quantity. It equips them with both the connected tools they need to regain productivity and the context they need to deepen customer connections.

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Awards & Recognition

HubSpot Sales Hub won the following awards in the Sales Engagement Platforms category

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HubSpot Sales Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HubSpot Sales Hub.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

94 Plan to Renew

4
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HubSpot Sales Hub?

4% Negative
8% Neutral
88% Positive

Pros

  • Trustworthy
  • Respectful
  • Generous Negotitation
  • Transparent

Feature Ratings

Average 86

E-Mail Campaign Management

90

Pipeline Management

88

E-Mail Integration

87

Workflow Automation

87

Sales Analytics

86

CRM Integration

86

Dialer Integration

85

Internal Sales Collaboration

85

Next-Best-Action Recommendations

82

Conversation Coaching

81

Call Management

81

Vendor Capability Ratings

Average 85

Ease of Implementation

88

Business Value Created

88

Ease of Data Integration

87

Usability and Intuitiveness

87

Quality of Features

86

Availability and Quality of Training

86

Breadth of Features

86

Vendor Support

84

Ease of IT Administration

83

Product Strategy and Rate of Improvement

81

Ease of Customization

80

HubSpot Sales Hub Reviews

Clay P.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Organize each sales stage to maximize efficiency

Likeliness to Recommend

8 /10

What differentiates HubSpot Sales Hub from other similar products?

You can use it to coordinate your team's efforts across the various stages of the sales cycle, including marketing, presales, sales, customer service, etc. Even a novice CRM configurer may get their feet wet and set up the framework for their organization.

What is your favorite aspect of this product?

It facilitates the coordination of your team's efforts throughout the many stages of the sales cycle (marketing, presales, sales, cs, etc.). Finding and fixing holes in your operation's structure to boost profits with minimal effort is the key to running a successful business.

What do you dislike most about this product?

There some difficulty in preserving data consistency due to the intricacy of modification within the hub. Don't get me wrong; the platform performs admirably in the vast majority of uses; I just want to point out that they are aware that certain functionalities may introduce noise to the data.

What recommendations would you give to someone considering this product?

However, as its users mature, their understanding deepens, and its process design expands, it can take on ever-more intricate and expansive configurations. The internet abounds with resources for mastering HubSpot. Their official documentation is also excellent for newcomers.

Pros

  • Reliable
  • Efficient Service
  • Client's Interest First
  • Helps Innovate
  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jan 2023

Feature rich product but can get pricey.

Likeliness to Recommend

7 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Cons

  • Less Efficient Service
  • Less Generous
  • Charges for Enhancements

Sanchit K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Great and seamless sales experiences!

Likeliness to Recommend

10 /10

What differentiates HubSpot Sales Hub from other similar products?

HubSpot assists us in organizing things, and since everything is contained within a single tool, it is simple to explore, contact the appropriate leads, and update items as needed. I like the Revenues feature; it immediately saves it just by typing the "enter" button, even if you're not pressing the "save" button below. The filters and tabs are simple to discover and it's like there's one spot for all of them.

What is your favorite aspect of this product?

Integrating Hubspot, capturing leads, and reporting data are helpful for expanding our database, increasing revenue, and making wise business decisions. I've been using the software for a while, and I'm impressed with how it's changed. We use hosting for our blog, form replies are handled by automated marketing emails, and I frequently use Hubspot Academy. not just to learn more about the software, but also to learn how to manage sales more effectively.

What do you dislike most about this product?

I believe that after changing the stage, Hubspot would create tasks automatically. The main issue with HubSpot is the strange manner that it interfaces with Gmail. It takes a while to generate and occasionally it won't even create automatically, so I have to set tasks manually. It does automatically check Gmail, but installing an add-on is necessary in order to manage chats correctly, which is somewhat inconvenient. Additionally, if a client sends you an email, HubSpot will not receive it unless you explicitly add it. Even if you do not use the plugin, HubSpot will automatically receive all subsequent messages in the thread.

What recommendations would you give to someone considering this product?

keeping track of the Lead Owners and the number of leads they have. Separates the Sales Pipeline, the Number of Deals Created, and the Deals Closed for that Month. Every sales or service team should give pulling out each team's performance data a try because it's the greatest tool on the market and has all the necessary features.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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