Top Dynamics 365 Customer Insights Alternatives and Competitors
Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.
Use an intuitive and flexible customer data platform (CDP) to unlock insights and power personalized customer experiences. Unify all your customer data across the full range of sources to get a single view of customers in real time. Deliver personalized, responsive, and connected customer journeys using built-in AI and analytics.
Common Features
CRM Integration | Data Aggregation | Dashboards, Analytics and Reporting | Data Security | Data Enrichment | Behavioral Triggers | Omnichannel Integration | Real Time Capabilities
8.1
Composite
Score
+98
Emotional
Footprint
10
Reviews
Best Alternatives and Competitors to Dynamics 365 Customer Insights
Compare how Dynamics 365 Customer Insights stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.

Salesforce.com Inc
Salesforce CDP
8.5
Composite
Score
+96
Emotional
Footprint
41
Reviews
Reviews Say
Compared to Dynamics 365 Customer Insights, Salesforce CDP is:
Easier to Implement
Easier to Use
Less Reliable
Worse at Support
Less Transparent
Less Caring
Customers have gone digital-first. And marketers must be data-first in order to engage with relevance, personalize every moment, and build trusted customer relationships. And they must do all this while driving revenue and working from anywhere. Salesforce CDP can help keep you centered with a single-source of truth — providing more intelligent, actionable, and trusted data at your fingertips.

Twilio
Segment
8.0
Composite
Score
+96
Emotional
Footprint
27
Reviews
Reviews Say
Compared to Dynamics 365 Customer Insights, Segment is:
Easier to Implement
Harder to Customize
Worse at Support
Less Reliable
Worse at Training
Less Innovative
Segment is a customer data platform (CDP) that helps companies harness first-party customer data. Our platform democratizes access to reliable data for all teams and offers a complete toolkit to standardize data collection, unify user records, and route customer data into any system where it’s needed. Segment provides the customer data infrastructure that helps businesses put their customers first. Using Segment, companies can collect, unify and connect their first-party to over 200 marketing, analytics and data warehouse tools.

Klaviyo
Klaviyo
8.0
Composite
Score
+92
Emotional
Footprint
15
Reviews
Reviews Say
Compared to Dynamics 365 Customer Insights, Klaviyo is:
Easier to Implement
Easier to Use
Less Efficient
Harder to Customize
Less Inspiring
Less Caring
Klaviyo is a tool that makes personalized marketing a breeze through data-driven decision making. In the past, only massive companies had the resources to create highly personalized messaging. Klaviyo brings those capabilities with an intuitive UI that a one-person startup can easily manage, to more detailed customization a large or enterprise company can develop with their marketing team.

Tealium
Tealium AudienceStream CDP
7.9
Composite
Score
+93
Emotional
Footprint
27
Reviews
Reviews Say
Compared to Dynamics 365 Customer Insights, Tealium AudienceStream CDP is:
Easier to Implement
Better at Training
Less Caring
Less Transparent
Less Innovative
Less Efficient
Unify your customer data and power real-time audience engagement with a data-first Customer Data Platform. Tealium AudienceStream CDP comes with patented visitor stitching technology that constructs highly accurate, comprehensive and actionable customer profiles. Use the data within these profiles to define high or low value customers, key engagement insights, or milestones that can then be used to create audiences.

Hightouch
Hightouch Customer Studio
7.8
Composite
Score
+87
Emotional
Footprint
13
Reviews
Reviews Say
Compared to Dynamics 365 Customer Insights, Hightouch Customer Studio is:
Easier to Implement
Easier to Use
Less Inspiring
Less Efficient
Harder to Customize
Less Transparent
Hightouch is a Composable Customer Data Platform that empowers marketing and data teams to collect behavioral events, resolve Customer 360 profiles, build audiences, sync data to 200+ destinations, and analyze the results of marketing campaigns— all from the cloud data warehouse. Hightouch enables anyone to personalize customer experiences, optimize performance marketing, and move faster by leveraging data across their organization.

Openprise
Openprise RevOps Automation
7.8
Composite
Score
+99
Emotional
Footprint
14
Reviews
Reviews Say
Compared to Dynamics 365 Customer Insights, Openprise RevOps Automation is:
Better at Training
Easier to Implement
Better at Integrating
Worse at Support
Harder to Customize
Harder to Use
Openprise RevOps Automation offers a simple way to achieve the highest data quality across your marketing, sales, and RevOps processes with the Openprise RevOps Data Automation (RDA) Cloud. Openprise solves the problem that Big Data created: too much data, too many silos. Our no-code data orchestration and process automation cloud enables even non-programmers to create meaningful connections that drive efficient growth.
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SAP
SAP Customer Data Platform
7.8
Composite
Score
+88
Emotional
Footprint
10
Reviews
Reviews Say
Compared to Dynamics 365 Customer Insights, SAP Customer Data Platform is:
Easier to Implement
Easier to Use
Better at Training
Less Caring
Less Transparent
Less Inspiring
Increase revenue with the power of enterprise-wide customer centricity. SAP Customer Data Platform helps you accelerate business growth and expansion into new markets by using an enterprise-grade customer data platform that fuels hyper-personalized engagements across touch points.

Salesforce.com Inc
Salesforce Marketing Cloud Personalization
7.8
Composite
Score
+94
Emotional
Footprint
10
Reviews
Reviews Say
Compared to Dynamics 365 Customer Insights, Salesforce Marketing Cloud Personalization is:
Easier to Implement
Less Inspiring
Less Innovative
Less Respectful
Less Caring
Less Reliable
Salesforce Marketing Cloud Personalization, formerly Interaction Studio, make 1-to-1 engagement a reality - across all touchpoints. Deliver truly relevant customer experiences with Salesforce's leading real-time personalization and interaction management solution. Understand each customer's wants and needs with Interaction Studio from Salesforce.

zeotap GmbH
Zeotap CDP
7.7
Composite
Score
+96
Emotional
Footprint
18
Reviews
Reviews Say
Compared to Dynamics 365 Customer Insights, Zeotap CDP is:
Easier to Use
Easier to Implement
Less Caring
Harder to Customize
Less Efficient
Less Reliable
Zeotap is an easy, secure and impactful Customer Data Platform (CDP) that empowers brands to integrate, unify, segment and orchestrate customer data now and in the cookie-less future, all while putting consumer privacy and compliance front-and-centre. It enables brands of all sizes to deliver personalised experiences for consumers that drive improved commercial outcomes across marketing, sales, and service.
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Planhat
Planhat
7.4
Composite
Score
+79
Emotional
Footprint
16
Reviews
Reviews Say
Compared to Dynamics 365 Customer Insights, Planhat is:
Less Innovative
Less Respectful
Less Transparent
Less Inspiring
Less Efficient
Less Caring
Planhat is a customer platform with a comprehensive, extensible data foundation. Powered by a series of flexible, horizontally-built modules, it combines UI elegance with best-in-class performance. We've always planned on becoming the CRM you run your entire business on. To achieve this, we haven't created a suite of specialized tools out of point solutions like hardcoded filters. Instead, we've built a distinct set of generic, interoperable building blocks that can be combined and recombined to meet specialized use cases.

Optimizely, Inc.
Optimizely Data Platform
7.3
Composite
Score
+75
Emotional
Footprint
24
Reviews
Reviews Say
Compared to Dynamics 365 Customer Insights, Optimizely Data Platform is:
Less Inspiring
Less Caring
Less Transparent
Less Efficient
Less Respectful
Less Innovative
Align your entire brand around the customer experience and let us do the heavy lifting of surfacing opportunities, automating tasks and streamlining execution. Grow revenue with data-driven marketing using Optimizely Data Platform.

Bloomreach Inc
Bloomreach Engagement
7.2
Composite
Score
+76
Emotional
Footprint
16
Reviews
Reviews Say
Compared to Dynamics 365 Customer Insights, Bloomreach Engagement is:
Less Inspiring
Less Transparent
Less Efficient
Less Caring
Less Innovative
Less Reliable
Bloomreach Engagement is a real-time platform with intelligent marketing automation. It offers the tools essential for reaching top customers with hyper-personalized experiences, helping businesses to drive engagement, conversion, and loyalty. As a single platform that combines the power of a customer data platform, an email service provider, artificial intelligence, marketing automation, and web personalization, Bloomreach Engagement empowers users to create highly targeted and personalized campaigns that drive revenue.
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