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Planhat Logo
Planhat

Planhat

Composite Score
7.3 /10
CX Score
7.3 /10
Category
Planhat
7.3 /10

What is Planhat?

Planhat is a customer platform with a comprehensive, extensible data foundation. Powered by a series of flexible, horizontally-built modules, it combines UI elegance with best-in-class performance. We've always planned on becoming the CRM you run your entire business on. To achieve this, we haven't created a suite of specialized tools out of point solutions like hardcoded filters. Instead, we've built a distinct set of generic, interoperable building blocks that can be combined and recombined to meet specialized use cases.

Company Details


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Planhat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Planhat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

100 Plan to Renew

75 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+77 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Planhat?

0% Negative
7% Neutral
93% Positive

Pros

  • Client Friendly Policies
  • Fair
  • Generous Negotitation
  • Continually Improving Product

Feature Ratings

Average 78

Omnichannel Integration

82

Real Time Capabilities

82

Data Security

82

Behavioral Triggers

80

Data Aggregation

80

CRM Integration

77

Data Enrichment

75

Dashboards, Analytics and Reporting

72

Vendor Capability Ratings

Average 76

Breadth of Features

83

Product Strategy and Rate of Improvement

80

Vendor Support

80

Business Value Created

78

Ease of Data Integration

77

Ease of IT Administration

77

Quality of Features

73

Ease of Customization

73

Ease of Implementation

72

Availability and Quality of Training

68

Usability and Intuitiveness

68

Planhat Reviews

Ghouse a.

  • Role: Operations
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

It’s easy to use and services are excellent

Likeliness to Recommend

10 /10

What differentiates Planhat from other similar products?

Data security and services are excellent

What is your favorite aspect of this product?

Data secuitry

What do you dislike most about this product?

Product is excellent it’s easy to use

What recommendations would you give to someone considering this product?

It will play key role to achieve your target on time

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Gabriela r.

  • Role: Finance
  • Industry: Transportation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Fantastic product but for me its espencive a littl

Likeliness to Recommend

10 /10

What differentiates Planhat from other similar products?

More easy to use

What is your favorite aspect of this product?

Newperspective of everithing

What do you dislike most about this product?

Nothing else

What recommendations would you give to someone considering this product?

Eu avaliaria bem pro proximo

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Client Friendly Policies

Camila y.

  • Role: C-Level
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Very good product

Likeliness to Recommend

10 /10

What differentiates Planhat from other similar products?

Usability’s and efficient

What is your favorite aspect of this product?

User friendly

What do you dislike most about this product?

The lag that has sometimes

What recommendations would you give to someone considering this product?

O would recommmend to enhance the core

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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