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Salesforce Sales Cloud Enterprise
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What is Salesforce Sales Cloud Enterprise?
The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
2
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Sales Cloud Enterprise?
Pros
- Reliable
- Enables Productivity
- Helps Innovate
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Analytics and Reporting
Lead and Contact Categorization
Lead Distribution
Prospect Tracking
Lead Generation
Lead Scoring
Interaction Planning
Omni-Channel Communication Tracking
Data Ingestion and Interoperability
Mobile
Vendor Capability Ratings
Breadth of Features
Business Value Created
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Implementation
Ease of Customization
Ease of IT Administration
Usability and Intuitiveness
Vendor Support
Also Featured in...
Conversation Intelligence
Score 8.9
View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)
Sales Engagement Platforms
Score 8.9
View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)
Sales Enablement
Score 8.8
View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)
Customer Relationship Management - Enterprise
Score 8.7
View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)
Salesforce Sales Cloud Enterprise Reviews
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Kimberly P.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: IT Leader or Manager
Submitted Sep 2022
Fantastic product
Likeliness to Recommend
What differentiates Salesforce Sales Cloud Enterprise from other similar products?
Unlike other products Salesforce is an excellent tool because it is an integrated software with ease of use. It is configurable and integrable with other software. You can have online management through chats and emails.
What is your favorite aspect of this product?
What I like most about this tool is that the platform allows easy interaction to load customer information, track visits, as well as a history of the customer portfolio.
What do you dislike most about this product?
In my personal opinion we have not found any fault with this product, rather we are very happy to have it.
What recommendations would you give to someone considering this product?
We can recommend it as it allows us to implement our own flow for sales operation processes.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Efficient Service
Please tell us why you think this review should be flagged.
Cait V.
- Role: Consultant
- Industry: Electronics
- Involvement: Business Leader or Manager
Submitted Sep 2022
The cream of the crop
Likeliness to Recommend
What differentiates Salesforce Sales Cloud Enterprise from other similar products?
The most advanced system you can get
What is your favorite aspect of this product?
Capable of so much
What do you dislike most about this product?
Pricey investment
What recommendations would you give to someone considering this product?
How advanced of a system are you looking for?
Pros
- Reliable
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
Please tell us why you think this review should be flagged.
Daniel K.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Jul 2022
The best CRM software I have ever used.
Likeliness to Recommend
What differentiates Salesforce Sales Cloud Enterprise from other similar products?
One of the problems we faced before to switching to Salesforce was the inability to monitor salesperson activities. To follow the development of our representative throughout the course of the year, we may also obtain thorough reports. We can more easily keep track of leads and accounts and determine when there was last any action. Good data allows us to monitor and manage the sales process. This aids in planning and eventually boosts our organizational effectiveness. Using the interface with outreach, we can also do highly successful outbound work. Everything operates flawlessly for us because to the outreach integration.
What is your favorite aspect of this product?
For businesses dealing with enormous volumes of data, Salesforce is incredibly helpful. Without such a potent CRM, we would be unable to do our duties. Additionally, Outreach sync functionality is rather good. Dashboards are wonderful, especially for sales representatives who want to monitor their development over the course of the year. You can check where you are in the year, how much more you need to sell to meet your quota, etc. I don't need to alter the CRM because I receive what I need from it now.
What do you dislike most about this product?
Contacting Salesforce if you have an issue might be difficult, but there are articles and videos available to assist you. If you don't know what you're doing, Salesforce might be a little challenging to manage (especially the legacy version of CRM). Additionally, there is a significant knowledge gap about Salesforce, making it challenging to bring everyone up to speed. As a result, certain team members may utilize Salesforce in a powerful way due to prior experience, but that knowledge may not be readily transferrable to others. Because Salesforce can be really daunting for new users, I'd really like to see it become more user-friendly.
What recommendations would you give to someone considering this product?
It will be highly efficient, however I suggest Salesforce connectors that are good. Don't feel obligated to use every function that is offered. Use the ones that will help your business and you. Feel free to use the Internet to discover a blog or a video if you need help with something. Numerous Salesforce users are eager to assist others.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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