What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Lead Management category

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Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

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Since last award

84 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

2% Negative
6% Neutral
92% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Analytics and Reporting

87

Lead and Contact Categorization

85

Lead Distribution

85

Prospect Tracking

84

Lead Generation

83

Interaction Planning

83

Data Ingestion and Interoperability

82

Lead Scoring

82

Omni-Channel Communication Tracking

81

Mobile

75

Vendor Capability Ratings

Average 81

Business Value Created

87

Breadth of Features

87

Quality of Features

85

Ease of Data Integration

82

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

81

Ease of Implementation

80

Ease of Customization

80

Ease of IT Administration

79

Usability and Intuitiveness

79

Vendor Support

74

Salesforce Sales Cloud Enterprise Reviews

Donna-sue C.

  • Role: Public Sector
  • Industry: Telecommunications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

All-in-one sales tool and CRM tool for marketing.

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Salesforce is useful for corporations handling mass amounts of data. We simply wouldn’t be ready to do our jobs without such a strong CRM. Plus, the flexibility to adjust with outreach is quite nice. The amount of flexibility and customization reminds me of earlier generation tools that felt sort of a million building blocks stacked along and rearranged, however fashionable Salesforce puts some efficient guardrails around that experience.

What is your favorite aspect of this product?

Some of the most effective things to love about Salesforce is the ability to customize it to your feeling (Our org is on enterprise edition). The power to quickly add fields, add formulas, install apps on high of it makes it easy to use. It additionally can own inbuilt workflow and notifications which will simply go out and be simple to set up. If you would like to create your custom solutions, there’s a developer possibility with it as well. Overall, if I were to go to a brand new company and that they were using something except Salesforce, I would highly suggest a change.

What do you dislike most about this product?

Salesforce can be a little exhausting to navigate if you don’t recognize what you’re doing (especially the legacy version of the CRM). It can also take a short while to load at times, particularly once you are within the middle of navigating multiple tabs. So, you’ll have some people on groups robustly using salesforce because of existing information, however that knowledge isn’t simply transferable to others.

What recommendations would you give to someone considering this product?

This is the industry standard and I assume it does what it says it must do and what I would like it for my role. I simply want it’d modernize faster.

Pros

  • Trustworthy
  • Saves Time
  • Respectful
  • Client Friendly Policies

Alfred L.

  • Role: Finance
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Powerful CRM software, easy to use.

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Salesforce is resolving issues with the sales process in general; I can now manage my accounts, leads, contacts, prospects, and generate any form of report using this CRM. Communication is critical when launching a new product. Communication is made easier with this CRM thanks to email alerts. We fixed various problems with Salesforce and saw major improvements in data and user experience with our software. Salesforce ensures that everyone is on the same page and has access to the same data.

What is your favorite aspect of this product?

I choose Salesforce CRM because it is the most secure and strong sales CRM. I also prefer this CRM's reports and dashboard since the reports are customized and I can simply obtain any form of report. By far my favorite aspect of Salesforce is the flexibility to mould and alter it to the specific needs of your organization and stakeholders. After using other CRMs that required me to utilize restricted and/or limited functionality, Salesforce has been a game changer.

What do you dislike most about this product?

The disadvantage of this product, in my opinion, is that it may quickly overwhelm customers with information that is irrelevant to them if they are not shown how to utilize it, the Salesforce CRM subscription is pretty pricey, however I must mention that it provides the finest experience of any CRM.

What recommendations would you give to someone considering this product?

I have to state that Salesforce is the finest CRM for sales, and I strongly advise everyone to use it. It's a good idea to have a Salesforce specialist on hand if you're planning to make any adjustments.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Sarah A.

  • Role: Industry Specific Role
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Precision and perfection!

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

With Salesforce by your side you are able to manage your sales department, marketing automation, projects management and all other CRM related solutions under one roof. I personally like its detailed, easy and intuitive analytical reporting feature. The integration is very easy and trouble free as well.

What is your favorite aspect of this product?

Salesforce is the champion when it comes to multitasking for multinational and enterprise level companies. We have been using it in our company for years and disappointed is the word we never used for this platform. We are happy and satisfied with its services as well as well market competent features. The sales, marketing and project management was never this easy.

What do you dislike most about this product?

As I said earlier as well, the platform is not easy to get along with in initial days, the other bad thing – in my personal opinion – is that its customer services are also not very reliable one. If you are stuck, in worst case scenario you will be stuck for days unless you get a professional help.

What recommendations would you give to someone considering this product?

There are few things that needs improvement but all of them can be overlooked when you think about the benefits you will be getting out of it. The whole process of management, marketing and project handling is best of everything. You get the best results by choosing the finest platform for yourself.

Pros

  • Helps Innovate
  • Unique Features
  • Efficient Service
  • Inspires Innovation

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