What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Lead Management category

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Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

2
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

2% Negative
5% Neutral
93% Positive

Pros

  • Reliable
  • Enables Productivity
  • Helps Innovate
  • Respectful

Feature Ratings

Average 84

Analytics and Reporting

87

Lead and Contact Categorization

85

Lead Distribution

85

Prospect Tracking

84

Lead Generation

84

Lead Scoring

83

Interaction Planning

82

Omni-Channel Communication Tracking

82

Data Ingestion and Interoperability

82

Mobile

76

Vendor Capability Ratings

Average 82

Breadth of Features

87

Business Value Created

87

Quality of Features

85

Ease of Data Integration

83

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

82

Ease of Implementation

81

Ease of Customization

81

Ease of IT Administration

80

Usability and Intuitiveness

79

Vendor Support

76

Salesforce Sales Cloud Enterprise Reviews

Kenny V.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Reduce costs and increase productivity for success

Likeliness to Recommend

8 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Maximize efficiency with improved automation, helps reps expand top-line results across all channels while operating efficiently and at scale. Gain important insights to drive every stage of the customer buying process and customer touch points across all channels so you can book revenue even faster.

What is your favorite aspect of this product?

Enables you to track sales opportunities and advance faster with a rich timeline of customer activity. Your CRM solution should match your sales management and business processes, not the other way around. Customize the application to reflect your sales and forecast stages so you can drive process, productivity and stability the way you want.

What do you dislike most about this product?

Poor management and data protection in Salesforce, its cost of the software, some resistance to using it, and poor fit for the business at hand; nothing else to add.

What recommendations would you give to someone considering this product?

Allows you to be guided of all associated activities as they occur and receive updates when action is needed. Sending emails simply with templates is just a click away. What Salesforce does is unify different departments on a single platform to get a global understanding of the entire process: customer service, accounting, sales and marketing.

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Effective Service

Sonia I.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

A powerful product but you need a team

Likeliness to Recommend

6 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

the ecosystem and the possibility to interconnect with the a largest community

What is your favorite aspect of this product?

mobile user experience

What do you dislike most about this product?

lot of functionnality but not successful

What recommendations would you give to someone considering this product?

you need to have a global budget if you want to deploy some new functionnalities. Tool is powerful but you need to have a structure, a budget and lot of change mangement follow by business team

Pros

  • Security Protects
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Cons

  • Wastes Time
  • Vendor's Interest First
  • Less Generous

Shiro D.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Fantastic Product!

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Impressive Usability

What is your favorite aspect of this product?

Very intuitive Simple to use

What do you dislike most about this product?

I love everything about the product. Maybe a small lag from support.

What recommendations would you give to someone considering this product?

This cloud based tool is amazing and great for handling client while marketing your products or services. It will change the way you conduct your business.

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Helps Innovate

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