What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Lead Management category

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Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

2
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

2% Negative
5% Neutral
93% Positive

Pros

  • Reliable
  • Enables Productivity
  • Helps Innovate
  • Respectful

Feature Ratings

Average 84

Analytics and Reporting

87

Lead and Contact Categorization

85

Lead Distribution

85

Prospect Tracking

84

Lead Generation

84

Lead Scoring

83

Interaction Planning

82

Omni-Channel Communication Tracking

82

Data Ingestion and Interoperability

82

Mobile

76

Vendor Capability Ratings

Average 82

Breadth of Features

87

Business Value Created

87

Quality of Features

85

Ease of Data Integration

83

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

82

Ease of Implementation

81

Ease of Customization

81

Ease of IT Administration

80

Usability and Intuitiveness

79

Vendor Support

76

Salesforce Sales Cloud Enterprise Reviews

Samuel S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2023

Innovate and expand your ways of working

Likeliness to Recommend

7 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Easy to Use- Salesforce is quite easy to use. Once you start working on it, you will love it. It allows you to view, collaborate, and update customer information from any part of the world.

What is your favorite aspect of this product?

Campaign management in salesforce helps in projecting organizations marketing programs targeted to generate better revenues in lieu of its campaigning programs.

What do you dislike most about this product?

HR functions can improve

What recommendations would you give to someone considering this product?

Consider cost and company size

Pros

  • Reliable
  • Efficient Service
  • Inspires Innovation
  • Respectful

Cons

  • Less Friendly Negotiation
  • Less Fair
  • Under Delivered

Nicole H.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Salesforce is the GOAT but could improve

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Not sure - every sales org I've worked in has used this unless they built it in-house

What is your favorite aspect of this product?

The organization

What do you dislike most about this product?

Some integrations aren't seamless

What recommendations would you give to someone considering this product?

Train your teams to use all features

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Alberto Jose B.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Improve customer management

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Salesforce Sales Cloud is the tool we use in our company to forecast revenue and potential customers with a great set of features that provide confidence and scalability in our data, managing to capture potential customers and designing constant marketing campaigns that allow us to give greater visibility to our products and services, keeping us at the forefront in the different markets where we make ourselves known.

What is your favorite aspect of this product?

It is the best customer management tool we have found, providing great confidence among our users and with an excellent ease of use, the tool has adapted very well in our company in a short period of time and is now one of our main working assets, achieving the possibility of increasing our revenue by attracting customers and keeping our campaigns in the right places.

What do you dislike most about this product?

There are still things to improve in the tool, however, the tool moves in a great way within the marketing world, some options are still very young and present slight flaws, but nothing that can not be solved. The customer service could be a little better trained as sometimes they fail to help us solve our problems, leading us to use or call third parties to make such configurations on the platform.

What recommendations would you give to someone considering this product?

The platform is a good base to start in the world of marketing and customer acquisition, recommended to small and medium businesses, Salesforce Sales Cloud has been improving over the years and although its customer service is not entirely good, the tool provides a satisfactory experience increasing the productivity of all our sales agents, who have quickly become familiar with the tool and its features.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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