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Salesforce Sales Cloud Enterprise
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What is Salesforce Sales Cloud Enterprise?
The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
2
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Sales Cloud Enterprise?
Pros
- Reliable
- Enables Productivity
- Helps Innovate
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Analytics and Reporting
Lead and Contact Categorization
Lead Distribution
Prospect Tracking
Lead Generation
Lead Scoring
Interaction Planning
Omni-Channel Communication Tracking
Data Ingestion and Interoperability
Mobile
Vendor Capability Ratings
Breadth of Features
Business Value Created
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Implementation
Ease of Customization
Ease of IT Administration
Usability and Intuitiveness
Vendor Support
Also Featured in...
Conversation Intelligence
Score 8.9
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Sales Engagement Platforms
Score 8.9
View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)
Sales Enablement
Score 8.8
View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)
Customer Relationship Management - Enterprise
Score 8.7
View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)
Salesforce Sales Cloud Enterprise Reviews
Samuel S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2023
Innovate and expand your ways of working
Likeliness to Recommend
What differentiates Salesforce Sales Cloud Enterprise from other similar products?
Easy to Use- Salesforce is quite easy to use. Once you start working on it, you will love it. It allows you to view, collaborate, and update customer information from any part of the world.
What is your favorite aspect of this product?
Campaign management in salesforce helps in projecting organizations marketing programs targeted to generate better revenues in lieu of its campaigning programs.
What do you dislike most about this product?
HR functions can improve
What recommendations would you give to someone considering this product?
Consider cost and company size
Pros
- Reliable
- Efficient Service
- Inspires Innovation
- Respectful
Cons
- Less Friendly Negotiation
- Less Fair
- Under Delivered
Please tell us why you think this review should be flagged.
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Nicole H.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2022
Salesforce is the GOAT but could improve
Likeliness to Recommend
What differentiates Salesforce Sales Cloud Enterprise from other similar products?
Not sure - every sales org I've worked in has used this unless they built it in-house
What is your favorite aspect of this product?
The organization
What do you dislike most about this product?
Some integrations aren't seamless
What recommendations would you give to someone considering this product?
Train your teams to use all features
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
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Alberto Jose B.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Dec 2022
Improve customer management
Likeliness to Recommend
What differentiates Salesforce Sales Cloud Enterprise from other similar products?
Salesforce Sales Cloud is the tool we use in our company to forecast revenue and potential customers with a great set of features that provide confidence and scalability in our data, managing to capture potential customers and designing constant marketing campaigns that allow us to give greater visibility to our products and services, keeping us at the forefront in the different markets where we make ourselves known.
What is your favorite aspect of this product?
It is the best customer management tool we have found, providing great confidence among our users and with an excellent ease of use, the tool has adapted very well in our company in a short period of time and is now one of our main working assets, achieving the possibility of increasing our revenue by attracting customers and keeping our campaigns in the right places.
What do you dislike most about this product?
There are still things to improve in the tool, however, the tool moves in a great way within the marketing world, some options are still very young and present slight flaws, but nothing that can not be solved. The customer service could be a little better trained as sometimes they fail to help us solve our problems, leading us to use or call third parties to make such configurations on the platform.
What recommendations would you give to someone considering this product?
The platform is a good base to start in the world of marketing and customer acquisition, recommended to small and medium businesses, Salesforce Sales Cloud has been improving over the years and although its customer service is not entirely good, the tool provides a satisfactory experience increasing the productivity of all our sales agents, who have quickly become familiar with the tool and its features.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
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