What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Lead Management category

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Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

2
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

2% Negative
5% Neutral
93% Positive

Pros

  • Reliable
  • Enables Productivity
  • Helps Innovate
  • Respectful

Feature Ratings

Average 84

Analytics and Reporting

87

Lead and Contact Categorization

85

Lead Distribution

85

Prospect Tracking

84

Lead Generation

84

Lead Scoring

83

Interaction Planning

82

Omni-Channel Communication Tracking

82

Data Ingestion and Interoperability

82

Mobile

76

Vendor Capability Ratings

Average 82

Breadth of Features

87

Business Value Created

87

Quality of Features

85

Ease of Data Integration

83

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

82

Ease of Implementation

81

Ease of Customization

81

Ease of IT Administration

80

Usability and Intuitiveness

79

Vendor Support

76

Salesforce Sales Cloud Enterprise Reviews

Manivannan A.

  • Role: Sales Marketing
  • Industry: Engineering
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2025

Comprehensive CRM with AI

Likeliness to Recommend

8 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

It differentiates from other products because of its advanced AI capabilities which are deeply embedded across its platform, and it is known for its high degree of customization.

What is your favorite aspect of this product?

The most favored aspect of salesforce is its customizability and scalability.

What do you dislike most about this product?

Performance issues in which some of the people report slow loading and performance lags when working with large datasets

What recommendations would you give to someone considering this product?

I would like to recommend them by starting with their pilot program

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

Jaclyn H.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Best CRM tool out there

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

It's the leading CRM software in the industry

What is your favorite aspect of this product?

Integrates with all my tools

What do you dislike most about this product?

The user interface

What recommendations would you give to someone considering this product?

Get trined on it first

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Vuyo V.

  • Role: Consultant
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Great and efficient product with unique features

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Their integration capabilities are unmatched. Salesforce is able to connect with other third-party applications which makes it a central hub for business operations this alone is a winner. It is also has the agility for customization allowing companies to tailor their platform to their specific needs without extensive coding and extra work. Salesforce's Analytics offers advanced insights and predictive capabilities that extend and enable businesses a competitive advantage. Salesforce has a large community of developers, consultants, and partners that contribute to continuous innovation and support making it accessible globally.

What is your favorite aspect of this product?

The AI capabilities having a tool that brings predictive analytics right to your fingertips—forecasting sales, predicting customer behavior, and automating tasks is everything for me.

What do you dislike most about this product?

It can sometimes feel like it's a bit too complex especially for smaller businesses that do not have a dedicated team to handle it. Also, the cost can add up quickly with all the add-on's and extra features can be too costly.

What recommendations would you give to someone considering this product?

First off be crystal clear on what your business needs. Salesforce is full of customization's, meaning that you can end up paying for features you don’t actually need. Start with the basics and grow from there. Second, consider partnering with a consultant to help with implementation. This will make the process a lot smoother, especially if your team isn’t tech-savvy. Lastly, make use of the training platform. It has a lot of resources to get you up to speed and help your team become Salesforce pros soon.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Efficient Service

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