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Salesforce Sales Cloud Enterprise
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What is Salesforce Sales Cloud Enterprise?
The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
2
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Sales Cloud Enterprise?
Pros
- Reliable
- Enables Productivity
- Helps Innovate
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Analytics and Reporting
Lead and Contact Categorization
Lead Distribution
Prospect Tracking
Lead Generation
Lead Scoring
Interaction Planning
Omni-Channel Communication Tracking
Data Ingestion and Interoperability
Mobile
Vendor Capability Ratings
Breadth of Features
Business Value Created
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Implementation
Ease of Customization
Ease of IT Administration
Usability and Intuitiveness
Vendor Support
Also Featured in...
Conversation Intelligence
Score 8.9
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Sales Engagement Platforms
Score 8.9
View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)
Sales Enablement
Score 8.8
View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)
Customer Relationship Management - Enterprise
Score 8.7
View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)
Salesforce Sales Cloud Enterprise Reviews
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Manivannan A.
- Role: Sales Marketing
- Industry: Engineering
- Involvement: Business Leader or Manager
Submitted Jan 2025
Comprehensive CRM with AI
Likeliness to Recommend
What differentiates Salesforce Sales Cloud Enterprise from other similar products?
It differentiates from other products because of its advanced AI capabilities which are deeply embedded across its platform, and it is known for its high degree of customization.
What is your favorite aspect of this product?
The most favored aspect of salesforce is its customizability and scalability.
What do you dislike most about this product?
Performance issues in which some of the people report slow loading and performance lags when working with large datasets
What recommendations would you give to someone considering this product?
I would like to recommend them by starting with their pilot program
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.
Jaclyn H.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2024
Best CRM tool out there
Likeliness to Recommend
What differentiates Salesforce Sales Cloud Enterprise from other similar products?
It's the leading CRM software in the industry
What is your favorite aspect of this product?
Integrates with all my tools
What do you dislike most about this product?
The user interface
What recommendations would you give to someone considering this product?
Get trined on it first
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Vuyo V.
- Role: Consultant
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Oct 2024
Great and efficient product with unique features
Likeliness to Recommend
What differentiates Salesforce Sales Cloud Enterprise from other similar products?
Their integration capabilities are unmatched. Salesforce is able to connect with other third-party applications which makes it a central hub for business operations this alone is a winner. It is also has the agility for customization allowing companies to tailor their platform to their specific needs without extensive coding and extra work. Salesforce's Analytics offers advanced insights and predictive capabilities that extend and enable businesses a competitive advantage. Salesforce has a large community of developers, consultants, and partners that contribute to continuous innovation and support making it accessible globally.
What is your favorite aspect of this product?
The AI capabilities having a tool that brings predictive analytics right to your fingertips—forecasting sales, predicting customer behavior, and automating tasks is everything for me.
What do you dislike most about this product?
It can sometimes feel like it's a bit too complex especially for smaller businesses that do not have a dedicated team to handle it. Also, the cost can add up quickly with all the add-on's and extra features can be too costly.
What recommendations would you give to someone considering this product?
First off be crystal clear on what your business needs. Salesforce is full of customization's, meaning that you can end up paying for features you don’t actually need. Start with the basics and grow from there. Second, consider partnering with a consultant to help with implementation. This will make the process a lot smoother, especially if your team isn’t tech-savvy. Lastly, make use of the training platform. It has a lot of resources to get you up to speed and help your team become Salesforce pros soon.
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.
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