Salesforce.com Inc

Salesforce Sales Cloud Enterprise

Composite Score

8.6 /10

CX Score

8.9 /10

28 Reviews Write a Review

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What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details

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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Conversation Intelligence category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

9 Top Rated Capabilities

11 Top Rated Features

Latest Award, 2024

Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

5
Since last award

96 Plan to Renew

4
Since last award

86 Satisfaction of Cost Relative to Value

5
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Efficient Service
Inspires Innovation
Continually Improving Product

Feature Ratings

Average 84

Call Analytics

Call Recording

Artificial Intelligence Engine

Dashboards and Reporting

Mobile Support

Role-Based Access

Audio Transcription

Manager Annotation and Feedback

Pipeline Visibility

Application Integration

Conversation Coaching

Vendor Capability Ratings

Average 82

Breadth of Features

Quality of Features

Usability and Intuitiveness

Availability and Quality of Training

Ease of Implementation

Ease of Customization

Ease of IT Administration

Business Value Created

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Also Featured in...

Lead Management

Score 8.8

View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)

Sales Engagement Platforms

Score 8.8

View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)

Customer Relationship Management - Enterprise

Score 8.7

View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)

Sales Enablement

Score 8.6

View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)

Salesforce Sales Cloud Enterprise Reviews

Claudia T.

Role: Industry Specific Role
Industry: Communications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Salesforce is a user-friendly software!

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

It is really easy to use. For reporting, it gives a good and clear views of the specifics we need to have in our day to days

What is your favorite aspect of this product?

User friendly

What do you dislike most about this product?

Salesforce is a well thought platform, no complaints

What recommendations would you give to someone considering this product?

Make sure you know and use all the great features the software provides, as I'm sure that it will make your life easier!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Primo G.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

Its really an amazing product to use

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

We appreciate salesforce sales cloud enterprise for its extensive customization options, robust integration capabilities, and AI-driven insights. and it gives us a scalable solution tailored to diverse our business needs, empowering our teams to streamline our sales processes, drive productivity, and foster meaningful customer relationships efficiently.

What is your favorite aspect of this product?

the sales processes and AI

What do you dislike most about this product?

The price of this product

What recommendations would you give to someone considering this product?

it was an amazing crm to use its giving you a lot of option.

Pros

Performance Enhancing
Respectful
Security Protects
Helps Innovate

Salesforce Sales Cloud Enterprise

What is Salesforce Sales Cloud Enterprise?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

Salesforce Sales Cloud Enterprise Ratings

91 Likeliness to Recommend

5 Since last award

96 Plan to Renew

4 Since last award

86 Satisfaction of Cost Relative to Value

5 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Salesforce Sales Cloud Enterprise?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Call Analytics Real-time and historical reporting and analytics on call metrics, such as talk time, competition win rate, key words, sentiment etc.

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Manager Annotation and Feedback The solution allows managers to provide annotation and feedback on recorded calls, and to assign calls a score based on predefined or user-defined rubric.

Pipeline Visibility Single view into deals by combining customer interactions for visibility into executive involvement, history with past employees and leading sales indicators.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Conversation Coaching The solution makes proactive recommendations to sales reps based on call attributes and dynamics, for example, balance of talk time or keywords mentioned.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Lead Management

Sales Engagement Platforms

Customer Relationship Management - Enterprise

Sales Enablement

Salesforce Sales Cloud Enterprise Reviews

Claudia T.

Salesforce is a user-friendly software!

Likeliness to Recommend

Pros

Primo G.

Its really an amazing product to use

Likeliness to Recommend

Pros

Most Popular Salesforce Sales Cloud Enterprise Comparisons

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Feature Ratings

Call Analytics

Call Recording

Artificial Intelligence Engine

Dashboards and Reporting

Mobile Support

Role-Based Access

Audio Transcription

Manager Annotation and Feedback

Pipeline Visibility

Application Integration

Conversation Coaching

Vendor Capability Ratings

Breadth of Features

Quality of Features

Usability and Intuitiveness

Availability and Quality of Training

Ease of Implementation

Ease of Customization

Ease of IT Administration

Business Value Created

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement