Salesforce.com Inc

Salesforce Sales Cloud Enterprise

Composite Score

8.8 /10

CX Score

9.1 /10

30 Reviews Write a Review

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What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details

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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Conversation Intelligence category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

9 Top Rated Capabilities

11 Top Rated Features

Latest Award, 2024

Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

5
Since last award

96 Plan to Renew

4
Since last award

87 Satisfaction of Cost Relative to Value

4
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Efficient Service
Inspires Innovation
Continually Improving Product

Feature Ratings

Average 85

Call Analytics

Dashboards and Reporting

Call Recording

Artificial Intelligence Engine

Mobile Support

Audio Transcription

Manager Annotation and Feedback

Pipeline Visibility

Role-Based Access

Application Integration

Conversation Coaching

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

Breadth of Features

Quality of Features

Availability and Quality of Training

Ease of Implementation

Business Value Created

Ease of Customization

Ease of IT Administration

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Also Featured in...

Lead Management

Score 8.8

View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)

Sales Engagement Platforms

Score 8.8

View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)

Customer Relationship Management - Enterprise

Score 8.7

View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)

Sales Enablement

Score 8.6

View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)

Salesforce Sales Cloud Enterprise Reviews

Daniel M.

Role: Information Technology
Industry: Banking
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Empowering Sales through Scalability

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Salesforce Sales Cloud Enterprise stands out for its scalability and integration within the Salesforce ecosystem. It is ideal for businesses of all sizes, supporting continuous growth without performance loss. With built-in artificial intelligence like Einstein AI, it provides predictive insights and automation, helping sales teams identify opportunities and improve decision-making. Additionally, AppExchange allows the platform's functionality to be expanded through a wide range of apps. These features make Sales Cloud a flexible and robust solution compared to other CRMs.

What is your favorite aspect of this product?

My favorite aspect of Salesforce Sales Cloud Enterprise is its integration with Einstein AI. The ability to leverage artificial intelligence for predictive insights and automation truly sets the platform apart. It helps sales teams make more informed and efficient decisions by identifying opportunities and optimizing processes intelligently. This blend of advanced technology with sales management has a direct impact on productivity and sales success.

What do you dislike most about this product?

What I like least about Salesforce Sales Cloud Enterprise is its relatively high cost, especially for small and medium-sized businesses. While it offers a wide range of features, the pricing structure can be a barrier for companies with limited budgets. Additionally, the learning curve can be steep for new users due to the platform's complexity, requiring adequate training to maximize its potential.

What recommendations would you give to someone considering this product?

If you're considering purchasing Salesforce Sales Cloud Enterprise, start by assessing your sales team's specific needs and take advantage of demos or free trial periods to explore its features. Plan effective training, as the platform's complexity may require significant learning for your team to fully benefit. Evaluate the cost relative to the long-term benefits it can provide and ensure it integrates well with your existing systems. Lastly, look into available support options and engage with the Salesforce community for valuable resources and insights.

Pros

Enables Productivity
Unique Features
Effective Service
Inspires Innovation

Carlos E.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

You can optimize sales processes.

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Salesforce Sales Cloud Enterprise is competitive because: - Sales teams achieve greater efficiency and focus on critical activities through increased productivity, automation, and analytics technologies. - Total accessibility sellers can operate from any location thanks to mobile connectivity and cloud availability. - By consolidating all customer data into a single platform, you can gain a comprehensive understanding of each customer and gain a 360° perspective of them. - Automation of complex procedures, such as approvals and routine operations, which shortens sales cycles and reduces the margin of error.

What is your favorite aspect of this product?

I enjoy Salesforce Sales Cloud Enterprise because: - You can manage all customer data, including contact details, interaction histories, through account and contact management. - Track the development of sales opportunities from identification to deal closure with the help of managing opportunities. - Lead management gathers, classifies and converts leads into sales prospects.

What do you dislike most about this product?

You won't have any problems using Salesforce Sales Cloud Enterprise; It is an incredible tool.

What recommendations would you give to someone considering this product?

I suggest Salesforce Sales Cloud Enterprise because it can be easily tailored to the unique requirements of the business, including reports and workflow.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Mark D.

Role: Information Technology
Industry: Construction
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

Fantastic product overall.

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

The brand recognition globally

What is your favorite aspect of this product?

The ease of administration of it

What do you dislike most about this product?

Not enough enhancements for admins

What recommendations would you give to someone considering this product?

Hire the right implementation partner. If you don’t, it could cost you

Pros

Performance Enhancing
Enables Productivity
Unique Features
Generous Negotitation

Salesforce Sales Cloud Enterprise

What is Salesforce Sales Cloud Enterprise?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

Salesforce Sales Cloud Enterprise Ratings

91 Likeliness to Recommend

5 Since last award

96 Plan to Renew

4 Since last award

87 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Salesforce Sales Cloud Enterprise?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Call Analytics Real-time and historical reporting and analytics on call metrics, such as talk time, competition win rate, key words, sentiment etc.

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Manager Annotation and Feedback The solution allows managers to provide annotation and feedback on recorded calls, and to assign calls a score based on predefined or user-defined rubric.

Pipeline Visibility Single view into deals by combining customer interactions for visibility into executive involvement, history with past employees and leading sales indicators.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Conversation Coaching The solution makes proactive recommendations to sales reps based on call attributes and dynamics, for example, balance of talk time or keywords mentioned.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Lead Management

Sales Engagement Platforms

Customer Relationship Management - Enterprise

Sales Enablement

Salesforce Sales Cloud Enterprise Reviews

Daniel M.

Empowering Sales through Scalability

Likeliness to Recommend

Pros

Carlos E.

You can optimize sales processes.

Likeliness to Recommend

Pros

Mark D.

Fantastic product overall.

Likeliness to Recommend

Pros

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Feature Ratings

Call Analytics

Dashboards and Reporting

Call Recording

Artificial Intelligence Engine

Mobile Support

Audio Transcription

Manager Annotation and Feedback

Pipeline Visibility

Role-Based Access

Application Integration

Conversation Coaching

Vendor Capability Ratings

Usability and Intuitiveness

Breadth of Features

Quality of Features

Availability and Quality of Training

Ease of Implementation

Business Value Created

Ease of Customization

Ease of IT Administration

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement