Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Sales Cloud Enterprise

Composite Score
9.0 /10
CX Score
9.3 /10
Salesforce Sales Cloud Enterprise
9.0 /10

What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details


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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Conversation Intelligence category

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Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
95%
Negotiation and Contract:
94%
Conflict Resolution:
95%
Strategy & Innovation:
97%
Service Experience:
97%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

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0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Efficient Service
  • Continually Improving Product
  • Enables Productivity

Feature Ratings

Average 86

Mobile Support

88

Call Analytics

87

Artificial Intelligence Engine

87

Dashboards and Reporting

87

Call Recording

87

Pipeline Visibility

86

Audio Transcription

85

Role-Based Access

85

Manager Annotation and Feedback

84

Conversation Coaching

84

Application Integration

83

Vendor Capability Ratings

Average 84

Usability and Intuitiveness

87

Quality of Features

87

Breadth of Features

86

Business Value Created

86

Availability and Quality of Training

85

Ease of Implementation

84

Ease of IT Administration

84

Ease of Customization

84

Vendor Support

83

Ease of Data Integration

82

Product Strategy and Rate of Improvement

80

Salesforce Sales Cloud Enterprise Reviews

Krista D.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

An Accountant’s Perspective

Likeliness to Recommend

8 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

If I need to follow up on a client’s accounting service proposal, Salesforce helps me track every interaction, from emails to meetings, in a single, unified profile.

What is your favorite aspect of this product?

I remember pulling up real-time sales data for a financial forecasting session with just a few clicks. It’s incredibly satisfying to have that level of clarity without relying on third-party analytics—everything is just right there.

What do you dislike most about this product?

I had a situation where I needed a simple sales report, but navigating through the clutter of less relevant options was more time-consuming than it needed to be.

What recommendations would you give to someone considering this product?

It’s a powerhouse tool, but only if you tweak it to fit your workflows.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

Carlos E.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

You can optimize sales processes.

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Salesforce Sales Cloud Enterprise is competitive because: - Sales teams achieve greater efficiency and focus on critical activities through increased productivity, automation, and analytics technologies. - Total accessibility sellers can operate from any location thanks to mobile connectivity and cloud availability. - By consolidating all customer data into a single platform, you can gain a comprehensive understanding of each customer and gain a 360° perspective of them. - Automation of complex procedures, such as approvals and routine operations, which shortens sales cycles and reduces the margin of error.

What is your favorite aspect of this product?

I enjoy Salesforce Sales Cloud Enterprise because: - You can manage all customer data, including contact details, interaction histories, through account and contact management. - Track the development of sales opportunities from identification to deal closure with the help of managing opportunities. - Lead management gathers, classifies and converts leads into sales prospects.

What do you dislike most about this product?

You won't have any problems using Salesforce Sales Cloud Enterprise; It is an incredible tool.

What recommendations would you give to someone considering this product?

I suggest Salesforce Sales Cloud Enterprise because it can be easily tailored to the unique requirements of the business, including reports and workflow.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mark D.

  • Role: Information Technology
  • Industry: Construction
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2024

Fantastic product overall.

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

The brand recognition globally

What is your favorite aspect of this product?

The ease of administration of it

What do you dislike most about this product?

Not enough enhancements for admins

What recommendations would you give to someone considering this product?

Hire the right implementation partner. If you don’t, it could cost you

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Generous Negotitation

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