Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Sales Cloud Enterprise

Composite Score
8.9 /10
CX Score
9.2 /10
Salesforce Sales Cloud Enterprise
8.9 /10

What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details


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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Conversation Intelligence category

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Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

4
Since last award

97 Plan to Renew

3
Since last award

87 Satisfaction of Cost Relative to Value

4
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
93%
Conflict Resolution:
94%
Strategy & Innovation:
97%
Service Experience:
97%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

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0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Efficient Service
  • Inspires Innovation
  • Continually Improving Product

Feature Ratings

Average 86

Call Recording

87

Call Analytics

87

Dashboards and Reporting

87

Artificial Intelligence Engine

87

Mobile Support

86

Audio Transcription

86

Pipeline Visibility

86

Role-Based Access

85

Manager Annotation and Feedback

85

Application Integration

84

Conversation Coaching

83

Vendor Capability Ratings

Average 84

Usability and Intuitiveness

88

Breadth of Features

87

Quality of Features

87

Availability and Quality of Training

85

Business Value Created

85

Ease of Customization

84

Ease of Implementation

83

Ease of IT Administration

83

Vendor Support

82

Ease of Data Integration

82

Product Strategy and Rate of Improvement

78

Salesforce Sales Cloud Enterprise Reviews

Ivana S.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Excellent strategy

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Its interconnectivity.

What is your favorite aspect of this product?

I like its reputation, unlike the competition.

What do you dislike most about this product?

There is no need, it does not confuse users, it is very intuitive.

What recommendations would you give to someone considering this product?

It is necessary to use Salesforce Sales Cloud Enterprise to find out if it meets your needs.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Akshat A.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Best product for tracking

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

That gives a complete view

What is your favorite aspect of this product?

That helps my team to understand the customer and maintain relationships

What do you dislike most about this product?

Some of the leads do not show in the app

What recommendations would you give to someone considering this product?

Good Product to track and maintain leads

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Maggie O.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Thank God for SF

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Salesforce Sales Cloud Enterprise stands out due to its robust functionality, customizable features, and seamless integration with other Salesforce products. Its user-friendly interface, comprehensive analytics, and scalability make it a top choice, empowering businesses to optimize sales processes and drive growth effectively.

What is your favorite aspect of this product?

One admirable aspect of Salesforce Sales Cloud Enterprise is its versatility. Its ability to adapt to diverse business needs through customization and integration is impressive, offering users a tailored solution that evolves with their requirements.

What do you dislike most about this product?

Some users might find aspects like the learning curve or the initial setup complexity challenging. However, Salesforce's extensive support and community resources often mitigate these concerns, helping users navigate any difficulties effectively

What recommendations would you give to someone considering this product?

For someone considering Salesforce Sales Cloud Enterprise, I'd suggest thoroughly evaluating your business requirements and ensuring alignment with the platform's features. Additionally, take advantage of Salesforce's extensive resources, such as training modules and support forums, to maximize the product's potential and streamline implementation.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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