Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Sales Cloud Enterprise

Composite Score
9.0 /10
CX Score
9.2 /10
Salesforce Sales Cloud Enterprise
9.0 /10

What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Sales Engagement Platforms category

Filter By

Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

99 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

3
Since last award


Emotional Footprint Overview

Chart with 5 data points.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
{y}
{name}

Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
89%
Conflict Resolution:
92%
Strategy & Innovation:
91%
Service Experience:
91%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

Chart

Bar chart with 10 data series.
The chart has 1 X axis displaying values. Range: -0.5 to 0.5.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
0% Negative
3% Neutral
97% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Helps Innovate

Feature Ratings

Average 87

Sales Analytics

90

Pipeline Management

89

CRM Integration

88

Internal Sales Collaboration

87

Workflow Automation

87

E-Mail Integration

86

Dialer Integration

85

Call Management

85

Omnichannel Campaign Management

85

Next-Best-Action Recommendations

84

E-Mail Campaign Management

83

Vendor Capability Ratings

Average 85

Breadth of Features

88

Business Value Created

88

Quality of Features

87

Ease of Customization

87

Ease of Implementation

86

Availability and Quality of Training

86

Usability and Intuitiveness

85

Ease of IT Administration

84

Ease of Data Integration

83

Vendor Support

83

Product Strategy and Rate of Improvement

82

Salesforce Sales Cloud Enterprise Reviews

Ohanyere U.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2025

Exciting and Refreshing

Likeliness to Recommend

8 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

It helps in generating quality leads and manage customer expectations

What is your favorite aspect of this product?

CRM integration

What do you dislike most about this product?

I don’t dislike anything about the software

What recommendations would you give to someone considering this product?

The software is an all round solution provider

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Reed C.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

An empowering sales automation tool.

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

We can have a closer look at the distinctive capabilities and strengths of Salesforce Sales Cloud Enterprise. It enables you to make data-driven sales analytics by giving you access to a vast network of professionals. However, it is costly. On the whole, this tool provide robust solutions to business requirements. When implemented, they need to be planned and aligned with the organizational purpose in order to create value.. This tool brings distinctive capabilities specific to various working scenarios, from efficiencies to business planning. In highlighting their strengths and deficiencies.

What is your favorite aspect of this product?

The goal is to offer an extensive accessibility of the features and helping professionals choose the right strategy for their sales automation and salesforce provide it all for you. You can use this for various business operations. Salesforce Sales Cloud automates customer relationship management and sales processes. It ensures safe file sharing and collaboration and enables data-driven sales automation.

What do you dislike most about this product?

You might have to encounter some complexities in its use due to its steep learning curve making it hard to use and imply in your working place. It also comes with a higher price tag but for sure it provides the value.

What recommendations would you give to someone considering this product?

Businesses need to select instruments based on their specific needs. Scalability, integration, and ease of use are the most important considerations when selecting a solution like Salesforce Sales Cloud. If you are a small business, first use the free or basic versions to see whether there is any return on investment before you invest. Effectively using training tools on hand will increase adoption and impact in the long run.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Gemma J.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Customization Heaven, But Don’t Go It Alone

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Most CRMs give you a pre-set structure, but Salesforce lets you mold it to your processes, no matter how niche or complex. It feels less like software and more like a toolkit for building your perfect sales system.

What is your favorite aspect of this product?

I set up an automated follow-up for leads marked as "hot" that triggers a series of personalized emails and task reminders—practically working magic for our sales team.

What do you dislike most about this product?

Building custom dashboards can feel like solving a puzzle when all you want is a quick insight. I’ve spent hours trying to make data look the way I need it.

What recommendations would you give to someone considering this product?

If your team is ready to commit to deep customization. Then, bring in a Salesforce admin or consultant—someone who can set it up properly, because trying to DIY this beast will leave you frustrated

Pros

  • Unique Features
  • Caring
  • Saves Time
  • Fair

Most Popular Salesforce Sales Cloud Enterprise Comparisons