Salesforce.com Inc

Salesforce Sales Cloud Enterprise

Composite Score

8.8 /10

CX Score

8.9 /10

60 Reviews Write a Review

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What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details

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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Sales Engagement Platforms category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

4 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2024

Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

2
Since last award

98 Plan to Renew

2
Since last award

82 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

0% Negative

5% Neutral

95% Positive

Pros

Reliable
Helps Innovate
Enables Productivity
Trustworthy

Feature Ratings

Average 85

Sales Analytics

Pipeline Management

CRM Integration

Internal Sales Collaboration

Workflow Automation

Omnichannel Campaign Management

Next-Best-Action Recommendations

Call Management

E-Mail Integration

Dialer Integration

E-Mail Campaign Management

Vendor Capability Ratings

Average 82

Breadth of Features

Business Value Created

Ease of Customization

Quality of Features

Ease of Implementation

Availability and Quality of Training

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Also Featured in...

Lead Management

Score 8.8

View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)

Customer Relationship Management - Enterprise

Score 8.7

View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)

Sales Enablement

Score 8.6

View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)

Conversation Intelligence

Score 8.6

View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)

Salesforce Sales Cloud Enterprise Reviews

shubhang m.

Role: Sales Marketing
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2024

Really convenient to use but has a high end cost

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Features and platform enhancements

What is your favorite aspect of this product?

ease of use and no technicalities

What do you dislike most about this product?

nothing per say expect the price

What recommendations would you give to someone considering this product?

Really accessible to people from all backgrounds, would recommend.

Pros

Saves Time
Enables Productivity
Trustworthy
Efficient Service

Priyanka T.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2024

Easy to use if you follow the steps/workflow.

Likeliness to Recommend

8 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Customization, drag and drop feature makes it stand out from applications or frameworks

What is your favorite aspect of this product?

Drag and drop feature is my favourite. It’s effective, efficient, and reliable. Anyone who is new to salesforce can easily follow the steps and get the hang of it.

What do you dislike most about this product?

Integration, during my tenure I found it really difficult on the integration part because it sometimes used to go with the flow but other it just used to disown the flow and stop working. This part was little difficult for me get through.

What recommendations would you give to someone considering this product?

Follow the steps carefully if you do not then you will not get your results at all and won’t even understand were you went wrong while implementing the same.

Pros

Reliable
Unique Features
Saves Time
Generous Negotitation

Terri S.

Role: Consultant
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2024

Always innovating and adding value.

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Salesforce is the #1 CRM for a reason: the platform adds value. No other CRM integrates with more applications than Salesforce. The AI features are also the best I've seen.

What is your favorite aspect of this product?

When implemented to support business processes, Salesforce really drives a healthy pipeline.

What do you dislike most about this product?

Integration with other systems will likely require specialist help.

What recommendations would you give to someone considering this product?

Get internal alignment on your business processes before talking with a salesperson at Salesforce.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Saves Time

Cons

Less Efficient Service
Vendor Friendly Policies
Vendor's Interest First

Salesforce Sales Cloud Enterprise

What is Salesforce Sales Cloud Enterprise?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

Salesforce Sales Cloud Enterprise Ratings

89 Likeliness to Recommend

2 Since last award

98 Plan to Renew

2 Since last award

82 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Salesforce Sales Cloud Enterprise?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Sales Analytics Provides dashboards, reporting and analytics tools for managing outbound lead generation campaigns, inbound prospect communications and pipeline tracking.

Pipeline Management The solution provides the ability to capture and track prospects throughout the sales lifecycle from initial unqualified lead to conversion.

CRM Integration The solution provides lockstep integration with popular CRM (or CDP) vendors.

Internal Sales Collaboration The ability to allow sales representatives and their managers to comment on or provide annotations on objects such as call transcripts or emails.

Workflow Automation Provides a business rules engine for managing outbound lead generation campaigns, inbound prospect communication and routing of leads to qualified sales agents.

Omnichannel Campaign Management The solution provides the ability to manage prospect conversations via other channels such as live chat, social and SMS.

Next-Best-Action Recommendations Suggest recommended actions or next steps to sales representatives i.e. e-mail content, phone touchpoints or objection handling scripts to maximize close rates.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

E-Mail Integration The solution provides the ability to send and receive emails via an integrated email client, such as Outlook, or Gmail, or through the tool.

Dialer Integration The solution provides the ability to integrate with telephony dialer systems to queue and manage outbound call campaigns.

E-Mail Campaign Management The ability to execute segmented outbound e-mail campaigns to leads and prospects, leverage pre-generated e-mail templates, track and report campaign metrics.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Lead Management

Customer Relationship Management - Enterprise

Sales Enablement

Conversation Intelligence

Salesforce Sales Cloud Enterprise Reviews

shubhang m.

Really convenient to use but has a high end cost

Likeliness to Recommend

Pros

Priyanka T.

Easy to use if you follow the steps/workflow.

Likeliness to Recommend

Pros

Terri S.

Always innovating and adding value.

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Sales Analytics

Pipeline Management

CRM Integration

Internal Sales Collaboration

Workflow Automation

Omnichannel Campaign Management

Next-Best-Action Recommendations

Call Management

E-Mail Integration

Dialer Integration

E-Mail Campaign Management

Vendor Capability Ratings

Breadth of Features

Business Value Created

Ease of Customization

Quality of Features

Ease of Implementation

Availability and Quality of Training

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement