HubSpot Sales Hub Logo Award Winner Product Badge
HubSpot Sales Hub Logo Award Winner Product Badge
HubSpot

HubSpot Sales Hub

Composite Score
8.7 /10
CX Score
8.8 /10

What is HubSpot Sales Hub?

Easy-to-adopt sales software that leverages AI to build pipelines and close deals. Hubspot Sales Hub eliminates friction by bringing all your tools and data together on one easy-to-use, powerful CRM platform your whole team will love. Sales Hub empowers sales teams to index on quality over quantity. It equips them with both the connected tools they need to regain productivity and the context they need to deepen customer connections.

Company Details

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In Partnership With SelectHub

Awards & Recognition

HubSpot Sales Hub won the following awards in the Customer Relationship Management - Midmarket category

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HubSpot Sales Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HubSpot Sales Hub.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

80 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HubSpot Sales Hub?

2% Negative
9% Neutral
89% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Fair

Feature Ratings

Average 83

Lead Management

86

Account and Contact Management

85

Collaboration

85

Activity and Workflow Management

85

Sales Management

85

Marketing Management

82

Customer Service Management

81

Analytics and Reporting

81

Telephony and Call Center Management

80

Quote Contract and Proposal

79

Mobile

75

Vendor Capability Ratings

Average 82

Availability and Quality of Training

83

Ease of Implementation

83

Ease of IT Administration

83

Business Value Created

82

Usability and Intuitiveness

82

Ease of Data Integration

82

Breadth of Features

82

Quality of Features

81

Ease of Customization

81

Vendor Support

80

Product Strategy and Rate of Improvement

79

HubSpot Sales Hub Reviews

Marta G.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Jun 2022

Fantastic product

Likeliness to Recommend

9 /10

What differentiates HubSpot Sales Hub from other similar products?

Easy to use

What is your favorite aspect of this product?

Easy for start in CRM

What do you dislike most about this product?

There aren't

What recommendations would you give to someone considering this product?

Try it with free acounts before purchasing a payment plan

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Connor T.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Pricey, but a truly elite product in the CRM space

Likeliness to Recommend

10 /10

What differentiates HubSpot Sales Hub from other similar products?

Quality, support

What is your favorite aspect of this product?

Simplicity and customizability

What do you dislike most about this product?

The back end can be confusing to navigate at times

What recommendations would you give to someone considering this product?

Study the training first, it can help you get up to speed quickly

Pros

  • Fair
  • Performance Enhancing
  • Trustworthy
  • Efficient Service

Leila H.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Reliable and effective tool for communication

Likeliness to Recommend

9 /10

What differentiates HubSpot Sales Hub from other similar products?

Keeping track of everything in Excel became overwhelming. I switched to HubSpot because of this. HubSpot was the ideal fit for our company, allowing us to benefit from a full-featured CRM system at a moderate cost. It was the most effective tool for corporate growth and critical thinking.

What is your favorite aspect of this product?

My organization was able to use Hubspot to design new sales funnels, increase communication, and determine the best approach to communicate with our clients. It provides us with a wealth of information, not only about potential clients but also about our own internal procedures. Hubspot's most useful features are its lead management and ticketing system.

What do you dislike most about this product?

The number of contacts we have determines how many emails we can send. If we deliver a lot of them per month, we'll need to double our contact list only to send additional marketing campaigns.

What recommendations would you give to someone considering this product?

What I enjoy best is that we can get started quickly (and at a reduced cost) and get everything we need when it comes to CRM. However, the instrument has the power to evolve with us as we do. I encourage this tool to everybody who went to work to start their organization's success.

Pros

  • Reliable
  • Enables Productivity
  • Unique Features
  • Efficient Service

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