HubSpot Sales Hub Logo Award Winner Product Badge
HubSpot Sales Hub Logo Award Winner Product Badge
HubSpot

HubSpot Sales Hub

Composite Score
8.7 /10
CX Score
8.8 /10

What is HubSpot Sales Hub?

Easy-to-adopt sales software that leverages AI to build pipelines and close deals. Hubspot Sales Hub eliminates friction by bringing all your tools and data together on one easy-to-use, powerful CRM platform your whole team will love. Sales Hub empowers sales teams to index on quality over quantity. It equips them with both the connected tools they need to regain productivity and the context they need to deepen customer connections.

Company Details

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In Partnership With SelectHub

Awards & Recognition

HubSpot Sales Hub won the following awards in the Customer Relationship Management - Midmarket category

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HubSpot Sales Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HubSpot Sales Hub.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

1
Since last award

80 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HubSpot Sales Hub?

2% Negative
10% Neutral
88% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 83

Lead Management

86

Account and Contact Management

85

Collaboration

85

Activity and Workflow Management

85

Sales Management

84

Marketing Management

82

Customer Service Management

81

Analytics and Reporting

80

Telephony and Call Center Management

80

Quote Contract and Proposal

79

Mobile

74

Vendor Capability Ratings

Average 81

Availability and Quality of Training

83

Ease of IT Administration

83

Ease of Implementation

83

Business Value Created

82

Ease of Data Integration

82

Usability and Intuitiveness

82

Breadth of Features

81

Quality of Features

81

Ease of Customization

81

Vendor Support

79

Product Strategy and Rate of Improvement

78

HubSpot Sales Hub Reviews

Leila H.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Reliable and effective tool for communication

Likeliness to Recommend

9 /10

What differentiates HubSpot Sales Hub from other similar products?

Keeping track of everything in Excel became overwhelming. I switched to HubSpot because of this. HubSpot was the ideal fit for our company, allowing us to benefit from a full-featured CRM system at a moderate cost. It was the most effective tool for corporate growth and critical thinking.

What is your favorite aspect of this product?

My organization was able to use Hubspot to design new sales funnels, increase communication, and determine the best approach to communicate with our clients. It provides us with a wealth of information, not only about potential clients but also about our own internal procedures. Hubspot's most useful features are its lead management and ticketing system.

What do you dislike most about this product?

The number of contacts we have determines how many emails we can send. If we deliver a lot of them per month, we'll need to double our contact list only to send additional marketing campaigns.

What recommendations would you give to someone considering this product?

What I enjoy best is that we can get started quickly (and at a reduced cost) and get everything we need when it comes to CRM. However, the instrument has the power to evolve with us as we do. I encourage this tool to everybody who went to work to start their organization's success.

Pros

  • Reliable
  • Enables Productivity
  • Unique Features
  • Efficient Service

Tony D.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2022

Outstanding product that’s free to use

Likeliness to Recommend

10 /10

What differentiates HubSpot Sales Hub from other similar products?

It’s free , easy to use and super powerful

What is your favorite aspect of this product?

How easy it is to use

What do you dislike most about this product?

Nothing, works perfectly for my business

What recommendations would you give to someone considering this product?

Take a long close look, it’s brilliant, but the scope can be huge. It starts for CrM only and is free for more or less unlimited users and contacts. But adding in functionality takes the price up, so consider carefully what you need

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Zach M.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Heat up your analytics!

Likeliness to Recommend

7 /10

What differentiates HubSpot Sales Hub from other similar products?

The ease of implementation for our new team members was mindblowing. Our folks could jump in and provide valuable insights right away, without a long lead time. The visualizations cut down on time spent creating client presentations, as well.

What is your favorite aspect of this product?

Easy to understand visualizations take the guesswork out of client presentations. Once you explain that red is good, everyone's on the same page!

What do you dislike most about this product?

It could stand to have a few more features available at the free level. It is a one-trick pony at that stage, and more folks might be convinced to take the plunge if they could see that Hotjar is truly one of the most powerful weapons in your digital analytics arsenal.

What recommendations would you give to someone considering this product?

All you need to do is generate your first heatmap of your biggest client's homepage, and you'll be hooked!

Pros

  • Reliable
  • Enables Productivity
  • Saves Time
  • Continually Improving Product

Cons

  • Less Efficient Service

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