HubSpot Sales Hub Logo Award Winner Product Badge
HubSpot Sales Hub Logo Award Winner Product Badge
HubSpot

HubSpot Sales Hub

Composite Score
8.7 /10
CX Score
8.8 /10

What is HubSpot Sales Hub?

Easy-to-adopt sales software that leverages AI to build pipelines and close deals. Hubspot Sales Hub eliminates friction by bringing all your tools and data together on one easy-to-use, powerful CRM platform your whole team will love. Sales Hub empowers sales teams to index on quality over quantity. It equips them with both the connected tools they need to regain productivity and the context they need to deepen customer connections.

Company Details

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In Partnership With SelectHub

Awards & Recognition

HubSpot Sales Hub won the following awards in the Customer Relationship Management - Midmarket category

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HubSpot Sales Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HubSpot Sales Hub.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

1
Since last award

80 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HubSpot Sales Hub?

2% Negative
10% Neutral
88% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 83

Lead Management

86

Account and Contact Management

85

Collaboration

85

Activity and Workflow Management

85

Sales Management

84

Marketing Management

82

Customer Service Management

81

Analytics and Reporting

80

Telephony and Call Center Management

80

Quote Contract and Proposal

79

Mobile

74

Vendor Capability Ratings

Average 81

Availability and Quality of Training

83

Ease of IT Administration

83

Ease of Implementation

83

Business Value Created

82

Ease of Data Integration

82

Usability and Intuitiveness

82

Breadth of Features

81

Quality of Features

81

Ease of Customization

81

Vendor Support

79

Product Strategy and Rate of Improvement

78

HubSpot Sales Hub Reviews

Robert H.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Fantastic inbound sales solution.

Likeliness to Recommend

8 /10

What differentiates HubSpot Sales Hub from other similar products?

Alignment with marketing platforms and website

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Requires lots of training and roll outs the more features you use and can be complex for users the more it is expanded.

What recommendations would you give to someone considering this product?

Consider your overall strategy including marketing technology, if its just a CRM you need its not lively to be the best fit as it's geared to upsell into different solutions such as inbound marketing and websites.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Cons

  • Less Generous
  • Less Transparent

Mehbuba S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Complete solution for CSM, marketing, and sales.

Likeliness to Recommend

9 /10

What differentiates HubSpot Sales Hub from other similar products?

HubSpot Sales Hub helps companies grow their database, drive sales, and make intelligent decisions. It's a good fit if we don't know web design and prefers drag-and-drop landing pages and email templates. It offers a clear, easy-to-use CRM with powerful add-ons. Having used other solutions, including Salesforce, I like the filtering, task management, and integrations. HubSpot Sales Hub helps teams manage a growing contact database, follow up effectively, and report on what's working. We reap the benefits of increased visibility within our organization, more effective referrals, and improved close rates. It stands out from other CRMs.

What is your favorite aspect of this product?

HubSpot Sales Hub helps teams manage a growing contact database and follow up effectively. Its user-friendly interface makes CRM, Marketing, and integration simple to navigate and its modern-looking automation tools are simple to operate. Easy-to-use automation tools and a modern look and feel. Transparency, higher referral, and closing conversion rates are the benefits. It helped us build a strong pipeline, which allows our business as we convert leads into customers. The app's appointment reminders and organizational features are invaluable.

What do you dislike most about this product?

The Sales Dashboard needs improvement. Their app test account needs more live data interaction, making it hard to test custom apps on accurate data. If a client emails us, we import it into HubSpot manually. Even if we don't have an add-on, future thread messages will go to HubSpot Sales Hub.

What recommendations would you give to someone considering this product?

HubSpot Sales Hub helps our clients and us keep track of leads and potential clients. Plus, its paid features automate daily interaction with authorities so business owners can focus elsewhere. HubSpot's user-friendliness, ease of configuration, and excellent filters help us see our sales process and stale Deals. Excellent work, team! HubSpot Sales Hub is highly recommended.

Pros

  • Reliable
  • Efficient Service
  • Effective Service
  • Inspires Innovation

Harry R.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

A platform for accelerating sales.

Likeliness to Recommend

10 /10

What differentiates HubSpot Sales Hub from other similar products?

HubSpot maintains order and provides several organizing tools that reduce mistakes and wasted time. Its CRM is also simple to use. It's also great that people may fully customize their experiences and delve into them if they want to. Our team was able to design uniform templates for our landing sites and emails, which freed us up to concentrate on the information we were producing and disseminating.

What is your favorite aspect of this product?

Integrating Hubspot, capturing leads, and reporting data to help expand our database, increase revenue, and make wise business decisions. I've been using the software for a while and am impressed with how it's changed. We use hosting for our blog, form replies are handled by automated marketing emails, and I frequently use Hubspot Academy. Not just to learn more about the software but also to manage sales more effectively.

What do you dislike most about this product?

We have several teams at work, including developers, advertising teams, digital coordinators, and account managers. The calling feature can be complex for me at times. There are instances when the audio quality disappoints me, but there could be several reasons. It takes some time to produce, and occasionally it doesn't even create automatically, so I have to create tasks by hand.

What recommendations would you give to someone considering this product?

HubSpot is a straightforward but effective tool. On the one hand, beginners can utilise it with ease. However, it offers incredibly robust and potent functionality for experts. The most excellent feature of HubSpot is how user-friendly it is. It is simple to configure, easy to create reports and has unique filters that provide us better visibility into our sales process and stale Deals.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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