What is HubSpot Sales Hub?

Easy-to-adopt sales software that leverages AI to build pipelines and close deals. Hubspot Sales Hub eliminates friction by bringing all your tools and data together on one easy-to-use, powerful CRM platform your whole team will love. Sales Hub empowers sales teams to index on quality over quantity. It equips them with both the connected tools they need to regain productivity and the context they need to deepen customer connections.

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Awards & Recognition

HubSpot Sales Hub won the following awards in the Customer Relationship Management - Midmarket category

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HubSpot Sales Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HubSpot Sales Hub.

88 Likeliness to Recommend

97 Plan to Renew

1
Since last award

79 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HubSpot Sales Hub?

2% Negative
11% Neutral
87% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 83

Lead Management

86

Account and Contact Management

85

Activity and Workflow Management

85

Collaboration

85

Sales Management

85

Marketing Management

82

Customer Service Management

81

Analytics and Reporting

80

Telephony and Call Center Management

80

Quote Contract and Proposal

78

Mobile

74

Vendor Capability Ratings

Average 81

Availability and Quality of Training

83

Ease of IT Administration

82

Ease of Implementation

82

Business Value Created

82

Usability and Intuitiveness

82

Ease of Data Integration

82

Breadth of Features

81

Quality of Features

80

Ease of Customization

80

Vendor Support

79

Product Strategy and Rate of Improvement

79

HubSpot Sales Hub Reviews

Eric P.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2021

A Must have For Any Successful Sales Team

Likeliness to Recommend

10 /10

What differentiates HubSpot Sales Hub from other similar products?

The cost as compared to all the features that one gets is unmatched. While quite a few other CRMs provide a variety of features, this does it all in one spot.

What is your favorite aspect of this product?

It's the best CRM for mobile use which makes life quite a bit easier when on the road.

What do you dislike most about this product?

It seems to go down for a few minutes once a week, which is frustrating but not a massive issue.

What recommendations would you give to someone considering this product?

Get it and don't look back because it's the best value, with mobile features, for your money.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Respectful

Jeniffer L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2021

Highly-Flexible Sales Collaboration Tool.

Likeliness to Recommend

9 /10

What differentiates HubSpot Sales Hub from other similar products?

The ability offered by HubSpot Sales Hub for easy project workflow management, marketing content management and also excellent functions for the sales management.

What is your favorite aspect of this product?

The reports preparation through this platform and also excellent ability to gather marketing insights from various marketing platforms is effective.

What do you dislike most about this product?

There is no issues to report about the usability of the marketing solution and even for the new users getting easy is faster and very reliable training guidance provided.

What recommendations would you give to someone considering this product?

HubSpot Sales Hub provides multiple marketing solutions like the easy lead management, team collaboration ability is amazing and the sales process monitoring with the tool is productive.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Katebah A.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2021

Good starting product for small team

Likeliness to Recommend

7 /10

What differentiates HubSpot Sales Hub from other similar products?

Hubspot Sales Hub while limited in many ways compared to other tools is a great starting point for small teams. You are able to follow the process of a deal and all the necessary steps included from quote building to contract execution.

What is your favorite aspect of this product?

I appreciate the opportunity to upgrade to different types of services from marketing to services to operations. The upgrades are all on the same platform so you do not have to deal with completely new platforms to go back and forth between.

What do you dislike most about this product?

It can be limited if you already have experience with other platforms such as salesforce which is very extensive in comparison. For teams smaller than 8 I highly suggest using this product.

What recommendations would you give to someone considering this product?

I would highly recommend taking advantage of all the documentation in place to utilize all aspects of the platform and they have a great onboarding program where you have several sessions with your own consultant.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Efficient Service
  • Effective Service

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