What is HubSpot Sales Hub?
Easy-to-adopt sales software that leverages AI to build pipelines and close deals. Hubspot Sales Hub eliminates friction by bringing all your tools and data together on one easy-to-use, powerful CRM platform your whole team will love. Sales Hub empowers sales teams to index on quality over quantity. It equips them with both the connected tools they need to regain productivity and the context they need to deepen customer connections.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
97 Plan to Renew
1
Since last award
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Sales Hub?
Pros
- Respectful
- Reliable
- Performance Enhancing
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Account and Contact Management
Activity and Workflow Management
Collaboration
Sales Management
Marketing Management
Customer Service Management
Analytics and Reporting
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Availability and Quality of Training
Ease of IT Administration
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Ease of Data Integration
Breadth of Features
Quality of Features
Ease of Customization
Vendor Support
Product Strategy and Rate of Improvement
Also Featured in...
Lead Management
Score 8.9
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Sales Enablement
Score 8.8
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Sales Analytics
Score 8.8
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Sales Engagement Platforms
Score 8.7
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Customer Intelligence
Score 8.5
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HubSpot Sales Hub Reviews
Rongen R.
- Role: Information Technology
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Aug 2022
Hubspot is powerful and scalable but costly.
Likeliness to Recommend
What differentiates HubSpot Sales Hub from other similar products?
Hubspot is customizable with lots of tools and features.
What is your favorite aspect of this product?
Ability to create workflow automation and lead generation strategies.
What do you dislike most about this product?
Other external app integrations are not compatible. Hubspot is costly. The Mobile app needs more improvement.
What recommendations would you give to someone considering this product?
Think about long term plans and consider the cost if that's feasible for you before start building your customer data and workflow, otherwise it will be challenging to migrate.
Pros
- Effective Service
- Caring
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.
Dalyn F.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2022
Indispensable platform for the sales department
Likeliness to Recommend
What differentiates HubSpot Sales Hub from other similar products?
It's the most excellent tool for me to coordinate the marketing, sales, and product teams. The platform's operation is significantly more user-friendly than the tools for analytics and reporting. Chat and email management in one location and the option to move between the two types of communication in the inbox is easy for me.
What is your favorite aspect of this product?
My favorite feature of Hubspot is that it offers a unified platform for all of the firm's B2B-related operations. Streamlining and integrating the workflow and tracking the return on investment of my effort is beneficial. The academy has also provided me with a solid foundation of knowledge. Because of my use of Hubspot, my marketing and product teams are better able to collaborate.
What do you dislike most about this product?
One thing we don't like about my company is how limiting the user interface is for customers to see their issues and chats. Getting the data, I need from reporting is a challenge for me. My understanding is that they are still in testing and development, so expect things to become better.
What recommendations would you give to someone considering this product?
Regarding customer service, HubSpot is a terrific all-in-one solution that you can utilize for anything. Communicate openly about your issues and concerns. The academy is fantastic; it provides a wealth of helpful information. I like that the staff doesn't attempt to rip us off by proposing services we don't need but instead strives to assist us in finding the best solution.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Efficient Service
Please tell us why you think this review should be flagged.
Florian P.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2022
Good CRM platform for SMEs
Likeliness to Recommend
What differentiates HubSpot Sales Hub from other similar products?
It's a great CRM for those looking to get started with structures pipeline management
What is your favorite aspect of this product?
The ease of use and setting it up. Their support is top-notch!
What do you dislike most about this product?
Reporting capabilities are lackluster
What recommendations would you give to someone considering this product?
Start with the free trial and see if it's a good fit for you
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Efficient Service
Cons
- Less Transparent
Please tell us why you think this review should be flagged.
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