HubSpot Sales Hub Logo Award Winner Product Badge
HubSpot Sales Hub Logo Award Winner Product Badge
HubSpot

HubSpot Sales Hub

Composite Score
8.7 /10
CX Score
8.8 /10

What is HubSpot Sales Hub?

Easy-to-adopt sales software that leverages AI to build pipelines and close deals. Hubspot Sales Hub eliminates friction by bringing all your tools and data together on one easy-to-use, powerful CRM platform your whole team will love. Sales Hub empowers sales teams to index on quality over quantity. It equips them with both the connected tools they need to regain productivity and the context they need to deepen customer connections.

Company Details

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Awards & Recognition

HubSpot Sales Hub won the following awards in the Customer Relationship Management - Midmarket category

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HubSpot Sales Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HubSpot Sales Hub.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

80 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HubSpot Sales Hub?

2% Negative
9% Neutral
89% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Fair

Feature Ratings

Average 83

Lead Management

86

Account and Contact Management

85

Collaboration

85

Activity and Workflow Management

85

Sales Management

85

Marketing Management

82

Customer Service Management

81

Analytics and Reporting

81

Telephony and Call Center Management

80

Quote Contract and Proposal

79

Mobile

75

Vendor Capability Ratings

Average 82

Availability and Quality of Training

83

Ease of Implementation

83

Ease of IT Administration

83

Business Value Created

82

Usability and Intuitiveness

82

Ease of Data Integration

82

Breadth of Features

82

Quality of Features

81

Ease of Customization

81

Vendor Support

80

Product Strategy and Rate of Improvement

79

HubSpot Sales Hub Reviews

Paulette P.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Great Product!

Likeliness to Recommend

9 /10

What differentiates HubSpot Sales Hub from other similar products?

Ease of use. Very user-friendly and intuitive. Minimal training is needed.

What is your favorite aspect of this product?

Knowing an email has been opened and when.

What do you dislike most about this product?

I'd like more customizable fields.

What recommendations would you give to someone considering this product?

Checks all plans before purchase.

Pros

  • Respectful
  • Client Friendly Policies
  • Friendly Negotiation
  • Helps Innovate

Gaurav S.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2023

Amazing CRM with cool features.

Likeliness to Recommend

9 /10

What differentiates HubSpot Sales Hub from other similar products?

The differentiator I see as its seamless integration between HubSpot's Marketing, Sales, and Service Hubs makes it a more unified platform for businesses.

What is your favorite aspect of this product?

My favorite aspect is its user friendly UI. I am fan of hubspot UI as its really user friendly and designed very nicely.

What do you dislike most about this product?

I dislike it always gives us performance issues, our users have reported occasional slowdowns and performance hitches, especially as the amount of data stored in the system grows.

What recommendations would you give to someone considering this product?

I will recommend someone who is looking for this product is take advantage of free trials of product. Hudspeth often does that you just need to ask them.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Stella B.

  • Role: Operations
  • Industry: Recreation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2023

Powerful Customer Relationship Management tool.

Likeliness to Recommend

8 /10

What differentiates HubSpot Sales Hub from other similar products?

Hubspot Sales Hub gives a central database to create and manage all products or contact details of customers and leads, and prospects while other products do not have this ability which makes my work effortless. The seamless integration between HubSpot Sales Hub and HubSpot's marketing automation tools is a big advantage in that you can manage it according to the customer's demand and this allows for better alignment between you and your companions. I can create custom lead capture forms and embed them on websites or landing pages at any place or any time while some of other manufacturers do not have this feature as well.

What is your favorite aspect of this product?

HubSpot Sales is a widely used customer relationship management (CRM) and sales management tool. Its feature of Email tracking empowers salespeople to engage in anticipations and email automation saves time and ensures consistent communication with customers. Through links, we can help representatives to schedule their follow-ups progressively. Personalization is a key highlight it allows business to tailor the CRM to their unique workflows which allows completing tasks according to necessity.

What do you dislike most about this product?

Hubspot Sales Hub can also create a sense of vendor lock-in, for the new users which reduces their work efficiency in dealing with customers. Sometimes its performance was not steady which caused frustration in handling the situation in the required time.

What recommendations would you give to someone considering this product?

Hubspot aligns with business processes and terminology so that I can add custom details, interact with customers, and assign streamlined properties according to requirements. The CRM feature is a visual pipeline that lets me manage deals and sales opportunities through various stages. Sometimes it has a slow process but it can recuperate with situations.

Pros

  • Efficient Service
  • Generous Negotitation
  • Continually Improving Product
  • Performance Enhancing

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