HubSpot Sales Hub Logo Award Winner Product Badge
HubSpot Sales Hub Logo Award Winner Product Badge
HubSpot

HubSpot Sales Hub

Composite Score
8.7 /10
CX Score
8.8 /10

What is HubSpot Sales Hub?

Easy-to-adopt sales software that leverages AI to build pipelines and close deals. Hubspot Sales Hub eliminates friction by bringing all your tools and data together on one easy-to-use, powerful CRM platform your whole team will love. Sales Hub empowers sales teams to index on quality over quantity. It equips them with both the connected tools they need to regain productivity and the context they need to deepen customer connections.

Company Details

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In Partnership With SelectHub

Awards & Recognition

HubSpot Sales Hub won the following awards in the Customer Relationship Management - Midmarket category

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HubSpot Sales Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HubSpot Sales Hub.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

1
Since last award

80 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HubSpot Sales Hub?

2% Negative
10% Neutral
88% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 83

Lead Management

86

Account and Contact Management

85

Collaboration

85

Activity and Workflow Management

85

Sales Management

84

Marketing Management

82

Customer Service Management

81

Analytics and Reporting

80

Telephony and Call Center Management

80

Quote Contract and Proposal

79

Mobile

74

Vendor Capability Ratings

Average 81

Availability and Quality of Training

83

Ease of IT Administration

83

Ease of Implementation

83

Business Value Created

82

Ease of Data Integration

82

Usability and Intuitiveness

82

Breadth of Features

81

Quality of Features

81

Ease of Customization

81

Vendor Support

79

Product Strategy and Rate of Improvement

78

HubSpot Sales Hub Reviews

Will B.

  • Role: C-Level
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Makes it so easy to sell!

Likeliness to Recommend

10 /10

What differentiates HubSpot Sales Hub from other similar products?

Organization of massive amounts of data in a simple and easy to use interface.

What is your favorite aspect of this product?

The task process, letting users complete tasks as they are moving throughout the system.

What do you dislike most about this product?

The workflows and automations are limited.

What recommendations would you give to someone considering this product?

Spend the money on the professional implementation and training, it will be worth it!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kateryna K.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2023

Great CRM for startups and mid-sized orgs

Likeliness to Recommend

10 /10

What differentiates HubSpot Sales Hub from other similar products?

It's much more user-friendly and intuitive for me than some other similar products (like Salesforce). I appreciate it's learning hub and the way it's structured (that's important for me as a junior specialist). Also, numerous integrations with other products like Gmail and Apollo make my life so much easier.

What is your favorite aspect of this product?

The all-in-one sales management system that helps keep records and share them with the team.

What do you dislike most about this product?

Sometimes the tracking of lead activities (like open rate) is inaccurate.

What recommendations would you give to someone considering this product?

Show the tool to your team to make sure that people understand how they're going to collaborate in the hub. Otherwise, it won't be used efficiently.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

James L.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Solid Lead Management

Likeliness to Recommend

10 /10

What differentiates HubSpot Sales Hub from other similar products?

Hubspot is a great lead management tool, and allows me to create a workflow that leads to success. My only criticism is that sometimes it can feel clunky.

What is your favorite aspect of this product?

I love how well it integrates with other sales tools that I use. For example I use aircall as well, and all the calls I make are available in Hubspot for a second listen.

What do you dislike most about this product?

The user interface can feel clunky at times. For example sometimes I feel there is a lot of clicks to get to the feature I want.

What recommendations would you give to someone considering this product?

Take time to learn what every feature does and how it integrates with whatever tech stack your using.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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