HubSpot Sales Hub Logo Award Winner Product Badge
HubSpot Sales Hub Logo Award Winner Product Badge
HubSpot

HubSpot Sales Hub

Composite Score
8.7 /10
CX Score
8.8 /10

What is HubSpot Sales Hub?

Easy-to-adopt sales software that leverages AI to build pipelines and close deals. Hubspot Sales Hub eliminates friction by bringing all your tools and data together on one easy-to-use, powerful CRM platform your whole team will love. Sales Hub empowers sales teams to index on quality over quantity. It equips them with both the connected tools they need to regain productivity and the context they need to deepen customer connections.

Company Details

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In Partnership With SelectHub

Awards & Recognition

HubSpot Sales Hub won the following awards in the Customer Relationship Management - Midmarket category

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HubSpot Sales Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HubSpot Sales Hub.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

1
Since last award

80 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HubSpot Sales Hub?

2% Negative
10% Neutral
88% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 83

Lead Management

86

Account and Contact Management

85

Collaboration

85

Activity and Workflow Management

85

Sales Management

84

Marketing Management

82

Customer Service Management

81

Analytics and Reporting

80

Telephony and Call Center Management

80

Quote Contract and Proposal

79

Mobile

74

Vendor Capability Ratings

Average 81

Availability and Quality of Training

83

Ease of IT Administration

83

Ease of Implementation

83

Business Value Created

82

Ease of Data Integration

82

Usability and Intuitiveness

82

Breadth of Features

81

Quality of Features

81

Ease of Customization

81

Vendor Support

79

Product Strategy and Rate of Improvement

78

HubSpot Sales Hub Reviews

Shannon C.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Easy to use, but pricey if you want all features

Likeliness to Recommend

8 /10

What differentiates HubSpot Sales Hub from other similar products?

It is easy to integrate contacts and data into HubSpot.

What is your favorite aspect of this product?

The amount of training on how to use the product is wonderful.

What do you dislike most about this product?

The customer support.

What recommendations would you give to someone considering this product?

The most basic package isn't worth much at all. In order to have all of the necessary capabilities for a business, you will need to get the most expensive package. The customer support is lacking quite a bit and the product crashes from time to time.

Pros

  • Efficient Service
  • Effective Service
  • Helps Innovate
  • Saves Time

Cons

  • Less Reliable
  • Less Productive
  • Vendor's Interest First
  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jan 2023

Powerful Sales mgmt tool but pricey over time

Likeliness to Recommend

8 /10

Pros

  • Enables Productivity
  • Caring
  • Respectful
  • Security Protects

Cons

  • Under Delivered
  • Less Transparent
  • Charges for Enhancements

Greg R.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

It gets the job done, but I’d like to see more wow

Likeliness to Recommend

8 /10

What differentiates HubSpot Sales Hub from other similar products?

HubSpot has a very convenient mobile app and has a really cool grid view for tracking clients.

What is your favorite aspect of this product?

I really like the grid view for seeing the people I’m working on and working with.

What do you dislike most about this product?

HubSpot can be a little bit limited in its features around communication and analytics

What recommendations would you give to someone considering this product?

I’d recommend trying the full version to see how it fits your needs.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Cons

  • Less Generous
  • Under Delivered
  • Inhibits Innovation

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