HubSpot Sales Hub Logo Award Winner Product Badge
HubSpot Sales Hub Logo Award Winner Product Badge
HubSpot

HubSpot Sales Hub

Composite Score
8.7 /10
CX Score
8.8 /10

What is HubSpot Sales Hub?

Easy-to-adopt sales software that leverages AI to build pipelines and close deals. Hubspot Sales Hub eliminates friction by bringing all your tools and data together on one easy-to-use, powerful CRM platform your whole team will love. Sales Hub empowers sales teams to index on quality over quantity. It equips them with both the connected tools they need to regain productivity and the context they need to deepen customer connections.

Company Details

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In Partnership With SelectHub

Awards & Recognition

HubSpot Sales Hub won the following awards in the Customer Relationship Management - Midmarket category

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HubSpot Sales Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HubSpot Sales Hub.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

80 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HubSpot Sales Hub?

2% Negative
9% Neutral
89% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Fair

Feature Ratings

Average 83

Lead Management

86

Account and Contact Management

85

Collaboration

85

Activity and Workflow Management

85

Sales Management

85

Marketing Management

82

Customer Service Management

81

Analytics and Reporting

81

Telephony and Call Center Management

80

Quote Contract and Proposal

79

Mobile

75

Vendor Capability Ratings

Average 82

Availability and Quality of Training

83

Ease of Implementation

83

Ease of IT Administration

83

Business Value Created

82

Usability and Intuitiveness

82

Ease of Data Integration

82

Breadth of Features

82

Quality of Features

81

Ease of Customization

81

Vendor Support

80

Product Strategy and Rate of Improvement

79

HubSpot Sales Hub Reviews

Nathan G.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Most reliable lead-management software around.

Likeliness to Recommend

10 /10

What differentiates HubSpot Sales Hub from other similar products?

While the features of Hubspot are similar to others, the ease of use is unrivaled. The ability to integrate every sales tool at hand allows us to maximize productivity.

What is your favorite aspect of this product?

I love how easy it is to integrate new leads from sourcing databases. The sales pipeline is clean, easy to read, and I love how management can easily track all team members' activity in one consolidated location.

What do you dislike most about this product?

I feel like our office is constantly dealing with glitches or downtime. I know your servers can only handle a certain amount of traffic, but it is frequently an issue at critical times. These outages can last from. few seconds to up to an hour. Sometimes Hubspot does not automatically integrate emails sent from my linked Outlook.

What recommendations would you give to someone considering this product?

Integrate as many of your sales, marketing and communication tools with Hubspot. It turns a basic program into an all-in-one work machine. We have a funny saying about living by your Hubspot, because you will find everything you need here.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Ozan Emrah Ç.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2023

Amazing Hub to Manage Marketing, Sales and Leads

Likeliness to Recommend

10 /10

What differentiates HubSpot Sales Hub from other similar products?

It is very user-friendly and efficient product. It has amazing reporting capabilities.

What is your favorite aspect of this product?

It's detailed reporting capabilities is my favourite.

What do you dislike most about this product?

Probably it is because of the security issues, but browser plug-in logs out and does not notify. This results missing mail logs.

What recommendations would you give to someone considering this product?

It is an amazing product to use. It is very easy to learn and its' customizable reports will satisfy everyone.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Clay P.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Organize each sales stage to maximize efficiency

Likeliness to Recommend

8 /10

What differentiates HubSpot Sales Hub from other similar products?

You can use it to coordinate your team's efforts across the various stages of the sales cycle, including marketing, presales, sales, customer service, etc. Even a novice CRM configurer may get their feet wet and set up the framework for their organization.

What is your favorite aspect of this product?

It facilitates the coordination of your team's efforts throughout the many stages of the sales cycle (marketing, presales, sales, cs, etc.). Finding and fixing holes in your operation's structure to boost profits with minimal effort is the key to running a successful business.

What do you dislike most about this product?

There some difficulty in preserving data consistency due to the intricacy of modification within the hub. Don't get me wrong; the platform performs admirably in the vast majority of uses; I just want to point out that they are aware that certain functionalities may introduce noise to the data.

What recommendations would you give to someone considering this product?

However, as its users mature, their understanding deepens, and its process design expands, it can take on ever-more intricate and expansive configurations. The internet abounds with resources for mastering HubSpot. Their official documentation is also excellent for newcomers.

Pros

  • Reliable
  • Efficient Service
  • Client's Interest First
  • Helps Innovate

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