HubSpot Sales Hub Logo Award Winner Product Badge
HubSpot Sales Hub Logo Award Winner Product Badge
HubSpot

HubSpot Sales Hub

Composite Score
8.7 /10
CX Score
8.8 /10

What is HubSpot Sales Hub?

Easy-to-adopt sales software that leverages AI to build pipelines and close deals. Hubspot Sales Hub eliminates friction by bringing all your tools and data together on one easy-to-use, powerful CRM platform your whole team will love. Sales Hub empowers sales teams to index on quality over quantity. It equips them with both the connected tools they need to regain productivity and the context they need to deepen customer connections.

Company Details

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In Partnership With SelectHub

Awards & Recognition

HubSpot Sales Hub won the following awards in the Customer Relationship Management - Midmarket category

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HubSpot Sales Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HubSpot Sales Hub.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

1
Since last award

80 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HubSpot Sales Hub?

2% Negative
10% Neutral
88% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 83

Lead Management

86

Account and Contact Management

85

Collaboration

85

Activity and Workflow Management

85

Sales Management

84

Marketing Management

82

Customer Service Management

81

Analytics and Reporting

80

Telephony and Call Center Management

80

Quote Contract and Proposal

79

Mobile

74

Vendor Capability Ratings

Average 81

Availability and Quality of Training

83

Ease of IT Administration

83

Ease of Implementation

83

Business Value Created

82

Ease of Data Integration

82

Usability and Intuitiveness

82

Breadth of Features

81

Quality of Features

81

Ease of Customization

81

Vendor Support

79

Product Strategy and Rate of Improvement

78

HubSpot Sales Hub Reviews

Aeriel Nicole T.

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2023

Most Powerful Tool for All Types of Business!

Likeliness to Recommend

9 /10

What differentiates HubSpot Sales Hub from other similar products?

HubSpot Sales Hub is an all-in-one platform that provides a comprehensive range of sales tools, which include prospecting and lead tracking pipeline management, and sales tracking. This implies that instead of using various technologies that don't work well together, sales teams can manage their whole sales process within a single platform. It also includes powerful automation features and AI-powered tools that help sales teams automate routine tasks, prioritize leads, and personalize outreach. This can save time and increase efficiency, allowing sales reps to focus on building relationships with prospects and closing deals.

What is your favorite aspect of this product?

HubSpot's customer-focused approach includes tools such as live chat, email tracking, and meeting schedule. These features enable businesses to engage with their customers more easily and give a more tailored experience. In addition, we value the advanced automation features and AI-powered solutions that may help businesses save time and enhance productivity by automating mundane operations and prioritizing leads.

What do you dislike most about this product?

The fact that there are too many restrictions on the report conditions that we had to establish is what I personally dislike the most. And the availability of HubSpot's customer service is worth mentioning as not all the time there is available HubSpot support.

What recommendations would you give to someone considering this product?

Make use of the free trial. HubSpot provides a free trial period during which you can test the platform and determine whether it is a good fit for your company. Explore the features and tools during this time, and consider working with a HubSpot partner or consultant to get the most out of your trial term. Plus, invest on education and training. HubSpot provides a variety of educational offerings, such as courses, certifications, and a community forum. Consider purchasing these resources to learn more about the platform and how to properly use it.

Pros

  • Helps Innovate
  • Effective Service
  • Inspires Innovation
  • Caring

Mary Ann D.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Ease of use, intuitive and user friendly

Likeliness to Recommend

7 /10

What differentiates HubSpot Sales Hub from other similar products?

HubSpot is a powerful marketing automation and CRM platform that has been gaining popularity in recent years. It offers a range of features to help businesses streamline their marketing efforts, improve their sales processes, and manage customer relationships more effectively. One of the key strengths of HubSpot is its ease of use. The platform is intuitive and user-friendly, making it easy for businesses of all sizes to get started with marketing automation and CRM. The platform also offers a wide range of integrations with other popular tools, including social media platforms, email marketing services, and more.

What is your favorite aspect of this product?

Workflow management and sales management

What do you dislike most about this product?

Some countries are not available for calling

What recommendations would you give to someone considering this product?

If you're looking for an all-in-one marketing automation and CRM platform that can help you streamline your marketing efforts, improve your sales processes, and manage your customer relationships more effectively, then HubSpot is definitely worth considering. HubSpot offers a comprehensive suite of tools and features that can help you attract, engage, and delight your customers at every stage of their journey. Whether you're looking to create engaging content, build targeted email campaigns, or track and analyze your website traffic and leads, HubSpot has everything you need to get the job done.

Pros

  • Efficient Service
  • Effective Service
  • Saves Time
  • Fair

Cons

  • Less Respectful
  • Less Performance Enhancing
  • Less Generous

Brett L.

  • Role: C-Level
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

I love and have used Hubspot for many years now.

Likeliness to Recommend

10 /10

What differentiates HubSpot Sales Hub from other similar products?

I find that it has "more" than some of the other solutions out there. It is not the cheapest on the market, but to me it is the best.

What is your favorite aspect of this product?

I love how my emails auto-magically are recorded in the customer contact profile so every engagement is available to me in a neat, clean and chronological timeline

What do you dislike most about this product?

That it doesn't support many Apple features and there is no indication of them doing so.

What recommendations would you give to someone considering this product?

If you looking for a stable, all-rounder for managing your customer relationships - Hubspot is the way to go.

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Effective Service

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