Hootsuite Social Media Management Enterprise Logo Award Winner Product Badge
Hootsuite Social Media Management Enterprise Logo Award Winner Product Badge
HootSuite

Hootsuite Social Media Management Enterprise

Composite Score
8.5 /10
CX Score
8.6 /10
Category
Hootsuite Social Media Management Enterprise
8.5 /10

What is Hootsuite Social Media Management Enterprise?

Manage social networks, schedule messages, engage your audiences, and measure ROI right from the dashboard.

Company Details


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Awards & Recognition

Hootsuite Social Media Management Enterprise won the following awards in the Social Media Monitoring category

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Hootsuite Social Media Management Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Hootsuite Social Media Management Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

89 Plan to Renew

2
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Hootsuite Social Media Management Enterprise?

8% Negative
2% Neutral
90% Positive

Pros

  • Efficient Service
  • Respectful
  • Acts with Integrity
  • Saves Time

Feature Ratings

Average 87

Social Media Channel Integration Inbound

90

Competitor Tracking

89

Collaboration

89

Dashboards and Reporting

89

Visual Analytics

88

Publishing

88

Audience Segmentation

86

Influencer Identification

84

Sentiment Analysis

82

Vendor Capability Ratings

Average 86

Ease of Implementation

90

Business Value Created

88

Ease of IT Administration

86

Quality of Features

86

Breadth of Features

86

Availability and Quality of Training

86

Ease of Customization

85

Usability and Intuitiveness

85

Ease of Data Integration

84

Vendor Support

84

Product Strategy and Rate of Improvement

83

Hootsuite Social Media Management Enterprise Reviews

Kel W.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Spectacular way to run a social network

Likeliness to Recommend

9 /10

What differentiates Hootsuite Social Media Management Enterprise from other similar products?

As this company there are thousands that provide a service to carry social networks, the only thing is that Hootsuite Social Media Management Enterprise offers is something that other companies so far are not at their level, they have been working for many years and offering an unsurpassed service to their clients. They support each update they make, the price of the service is quite accessible and I will always prefer it over any other for its quality, speed and stability

What is your favorite aspect of this product?

The most redeemable thing about the service provided by Hootsuite Social Media Management Enterprise is that it facilitates the moment of making a publication on our social networks and that we can establish it long in advance, that is, we could make a publication today that is going to be published within a week at an exact time that we schedule, which means that we do not have to be directly connected at the time to publish, simply by placing it there on the platform, it will be done automatically at the indicated time, which facilitates our work and efficiency.

What do you dislike most about this product?

The least attractive of the service is that sometimes a little slow and it happened to me that one or another duplicates are published, also technical support is not the best that we say has had a failure in many of the problems that have been created for me and I would like it to be solved as soon as possible why it is about work and that one pays for a service so that they obtain what they asked for and what was offered from the beginning I would also like to add what they will update will build the design of the web page

What recommendations would you give to someone considering this product?

The best recommendation that you could give to someone who is starting out with social activities what they learn to use Hootsuite Social Media Management Enterprise because it will make it a little easier for them to carry things by not having to be present at the time that something needs to be published because You could have done this a long time ago which makes it easier for you to still have more connection with the public to which you are sending the content, which is a very appropriate tool currently, so I recommend using it or at least using it for a while until you decide what to do. or what is best for you

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Lisa W.

  • Role: Industry Specific Role
  • Industry: Telecommunications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

Best social media monitoring product

Likeliness to Recommend

9 /10

What differentiates Hootsuite Social Media Management Enterprise from other similar products?

This is the best and powerful social media monitoring platform I have used in my career experience.

What is your favorite aspect of this product?

It has great tools that enables us to monitor the progress of our social media tools. It has gives on time insights on how our customers are interacting with our social media tools. Publishing our content and sending campaigns is executed effectively.

What do you dislike most about this product?

This is amazing tool and I have not experienced any major performance challenge from its operation.

What recommendations would you give to someone considering this product?

I highly recommend this platform to any company for better social media monitoring and marketing.

Pros

  • Enables Productivity
  • Unique Features
  • Inspires Innovation
  • Caring

Alex C.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Exceptional way to carry your social networks

Likeliness to Recommend

9 /10

What differentiates Hootsuite Social Media Management Enterprise from other similar products?

To know how other types of platforms work very similar to Hootsuite social media management enterprise and it is really worth using this platform because it is a very fast, easy-to-use platform, quite understandable, one of the best in the market because it has a lot of experience apart, it is very intuitive and this is something that we cannot do with other platforms because many times they are not trained for the work that they are really dedicated to doing, sometimes they make mistakes and waste a lot of time and a possible audience that really is the important one

What is your favorite aspect of this product?

What I like most about the service is how cheap the technical support is, it is quite attentive, it knows how to solve the problems that we have as a user and that is something that really must be given importance because I know the value that one has as a user to the company for Therefore, always use this service because Hootsuite social media management enterprise has earned the reputation of having one of the best platforms in the world apart from its prices They are totally accessible and that is why I will always prefer to use it before another platform that I really do not know

What do you dislike most about this product?

This service is not the best, it is kept to a standard totally for me it is one of the best among a long list of companies that do the same there are some failures as in all platforms sometimes it is slow sometimes it falls sometimes not public at the moment that one indicates, sometimes some publications are also duplicated And this is something a bit annoying because it tends to delay not because we must use it and check it every so often to be able to continue publishing in the way that we really do

What recommendations would you give to someone considering this product?

The most important thing to highlight about this platform is that being potentially able to save me waiting time to schedule publications, it seems to me a super platform that really appreciates my time and therefore I highly value your work, so I recommend at least trying it for the first time. time and then decide whether to continue in it or leave it, I do not regret having used it for still I continue to use it whenever I can and need it. highly recommended as their technical support is also very friendly

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

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