Hootsuite Social Media Management Enterprise Logo Award Winner Product Badge
Hootsuite Social Media Management Enterprise Logo Award Winner Product Badge
HootSuite

Hootsuite Social Media Management Enterprise

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Hootsuite Social Media Management Enterprise
8.9 /10

What is Hootsuite Social Media Management Enterprise?

Manage social networks, schedule messages, engage your audiences, and measure ROI right from the dashboard. With Hootsuite, users can schedule posts across multiple social networks (including Instagram, TikTok, Twitter, Facebook, LinkedIn, Pinterest, and YouTube ), manage organic and paid social content together, keep track of customer conversations, and gain actionable real-time insights from social media to make critical business decisions from one dashboard.

Company Details


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Awards & Recognition

Hootsuite Social Media Management Enterprise won the following awards in the Social Media Management - Enterprise category

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Hootsuite Social Media Management Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Hootsuite Social Media Management Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

93 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
92%
Negotiation and Contract:
89%
Conflict Resolution:
93%
Strategy & Innovation:
90%
Service Experience:
94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Hootsuite Social Media Management Enterprise?

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4% Negative
7% Neutral
89% Positive

Pros

  • Efficient Service
  • Respectful
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 87

Social Media Channel Integration Inbound

89

Social Moderation and Workflow Management

89

Social Media Channel Integration Outbound

88

Social Asset Management

88

Dashboards and Visualization

88

Campaign Execution

88

Social Post Archival

87

Social Response Management

86

Contextual Analysis

85

Trend Analysis

84

Sentiment Analysis

84

Vendor Capability Ratings

Average 86

Ease of Implementation

89

Business Value Created

87

Ease of IT Administration

86

Availability and Quality of Training

86

Quality of Features

85

Usability and Intuitiveness

85

Ease of Data Integration

85

Vendor Support

85

Ease of Customization

85

Breadth of Features

84

Product Strategy and Rate of Improvement

84

Hootsuite Social Media Management Enterprise Reviews

Sunny L.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Must-have social media management software

Likeliness to Recommend

9 /10

What differentiates Hootsuite Social Media Management Enterprise from other similar products?

Hootsuite Enterprise, compared to other tools, has provided so much valuable information regarding our marketing campaigns aimed towards improving engagement in social media. Our efforts to enhance brand visibility have been greatly improved thanks to this tool, which has given us the power to align social media with our general marketing objectives, thus having a direct impact on our inbound leads, helping us build trust with customers who engage with us on social media. It's a very good platform that works in real-time and provides trustful analytics.

What is your favorite aspect of this product?

Hootsuite Enterprise has the most useful tools out there, it's a powerful all-in-one social media management software that makes it simple to handle multiple social media accounts and have everything in just one single dashboard. The optimization for each platform is great and allows me to simplify the process of posting and social selling, as it contains tool that automate it and make the scheduling of posts possible, it creates a sense of consistency between all these platforms that I deeply value. HootSuite also enables marketing teams to work together, and it provides collaboration tools that helps us assign tasks and approve posts.

What do you dislike most about this product?

The thing that has been the biggest drawback when using Hootsuite is the fact that it has too many tools to the point that everything becomes too extensive, this has slowed us down sometimes if there's a new team member that's starting to integrate this program and they need the time to fully navigate the platform. Aside from that, sometimes there will be issues regarding the loading times of the platform, which causes us to have slow performances at times where we need to manage our campaigns.

What recommendations would you give to someone considering this product?

My biggest advice to people who want to try out Hootsuite is to start with the automation features first, to ensure that you maintain a consistency in social media posting without having to do everything on your own, reducing manual labor and human error. Then I also advise that new users try to customize each team's workflows to avoid mistakes when completing tasks and also to ensure that the efficiency is consistent throughout the posts approvals.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jessica D.

  • Role: Human Resources
  • Industry: Government
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Powerful Social Media Management for Enterprises.

Likeliness to Recommend

10 /10

What differentiates Hootsuite Social Media Management Enterprise from other similar products?

In social listening, Hootsuite Enterprise is excellent, helping organizations to monitor brand sentiment and industry trends in real time. Its capability to survey a huge portion of the online world conversation in social media platforms, news sites, and other sources provides brands with a critical competitive edge in reputation management and market responsiveness.

What is your favorite aspect of this product?

With Hootsuite Enterprise, it is very easy to manage different social media accounts and do all the operations required to manage them in one dashboard. With a single interface, users are able to manage content scheduling, audience engagement and performance metrics. This kind of consolidation can come in handy for large teams that are trying to synchronize several marketing initiatives across various platforms.

What do you dislike most about this product?

For beginners, Hootsuite Enterprise can be quite complex since it has several functions available. If your teams are not seasoned users of advanced social media management tools, the learning curve may well act as a barrier to uptake and result in the need for more training.

What recommendations would you give to someone considering this product?

Hootsuite Enterprise is great for organizations that need to manage many social media accounts, have a strong need for analytics, and focus heavily on brand monitoring. It's collaboration features and automation tools would be particularly helpful for marketing teams that are dealing with a large volume of content that needs to be distributed.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Daniel R.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Perfect social media management solution

Likeliness to Recommend

9 /10

What differentiates Hootsuite Social Media Management Enterprise from other similar products?

Hootsuite allows users to deal with multiple social media sites at the same time. Setting it apart from others. It gives an in-depth and customized analysis of the working activities of all the interconnected platforms.

What is your favorite aspect of this product?

Its ability to manage multiple accounts in different social media sites via a single dashboard makes it an incredible choice for me. I specifically appreciate its advanced reporting and analytical features which facilitate in getting a detailed view of the activities. Moreover, Its customer support is providing quick and responsive services and resolve every single issue in minutes.

What do you dislike most about this product?

Although the basic functioning is very easy some advanced features may demand a learning curve. On lower-tier plans, the customization of content seems to be restricted.

What recommendations would you give to someone considering this product?

It is working well and my experience is good with this tool. Hootsuite offers a variety of plans with varying costs to make it easy for its users at maximum. To get the best working experience as a beginner, one should start working with basic functions for better understanding.

Pros

  • Reliable
  • Saves Time
  • Altruistic
  • Acts with Integrity

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