Clari

Groove

Composite Score

7.8 /10

CX Score

8.1 /10

29 Reviews Write a Review

Claim Software

What is Groove?

Groove was built from the ground-up to help revenue teams foster more productive and profitable relationships with prospects and customers. Everything about Groove is centered around improving efficiency, getting actionable insights, and driving revenue.

Company Details

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Awards & Recognition

Groove won the following awards in the Sales Engagement Platforms category

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5 Top Rated Capabilities

3 Top Rated Features

2024

4 Top Rated Capabilities

4 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Champion

2022

6 Top Rated Capabilities

6 Top Rated Features

2022

Groove Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Groove.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

97 Plan to Renew

82 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 93%
Negotiation and Contract:: 92%
Conflict Resolution:: 98%
Strategy & Innovation:: 94%
Service Experience:: 97%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Groove?

3% Negative

9% Neutral

88% Positive

Pros

Helps Innovate
Efficient Service
Effective Service
Saves Time

Feature Ratings

Average 84

E-Mail Integration

CRM Integration

Pipeline Management

Call Management

E-Mail Campaign Management

Sales Analytics

Dialer Integration

Workflow Automation

Omnichannel Campaign Management

Conversation Coaching

Internal Sales Collaboration

Vendor Capability Ratings

Average 82

Ease of Implementation

Ease of IT Administration

Ease of Customization

Business Value Created

Product Strategy and Rate of Improvement

Quality of Features

Usability and Intuitiveness

Breadth of Features

Vendor Support

Availability and Quality of Training

Ease of Data Integration

Also Featured in...

Sales Analytics

Score 7.5

View Groove in this category (opens in a new tab)

Groove Reviews

Helmut S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

"Amazing sales tool!"

Likeliness to Recommend

9 /10

What differentiates Groove from other similar products?

Reports when an email has been opened, so you don't need to fill up your customer's inbox before getting a response. It notifies how many times an email has been opened, so you can know even before you talk to the client if there is a real interest. The ability to create a template and insert it into an email saves a lot of time instead of having to rewrite the same email for multiple recipients.

What is your favorite aspect of this product?

In-depth analysis of open rates. Automated data entry in CRM. Calendar scheduler link. Tracking emails and status reading. Easily accessible email templates. Ability to share and create new flows with other team members.

What do you dislike most about this product?

The dialer sometimes doesn't work properly. Finding the right flow is sometimes difficult when you have many.

What recommendations would you give to someone considering this product?

Groove is an excellent tool, recommended for all companies where you need to maintain frequent contact with thousands of customers every week. You can easily create interactive emails and text flows to seamlessly engage with these clients while allowing me a behind-the-scenes analysis of which language gets high response rates and email open rates.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ali G.

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

great functionality

Likeliness to Recommend

8 /10

What differentiates Groove from other similar products?

nothing specific

What is your favorite aspect of this product?

it is very organized which is helpful in a sales role

What do you dislike most about this product?

it caps out at a certain amount of outbound emails which is not always ideal

What recommendations would you give to someone considering this product?

nothing specific, but i really do like and recommend it

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Sales Marketing
Industry: Insurance
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Sep 2022

Helped Supercharge Our Sales Prospecting

Likeliness to Recommend

10 /10

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Groove

What is Groove?

Company Details

Need Assistance?

Awards & Recognition

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

Groove Ratings

86 Likeliness to Recommend

1 Since last award

97 Plan to Renew

82 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Groove?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

E-Mail Integration The solution provides the ability to send and receive emails via an integrated email client, such as Outlook, or Gmail, or through the tool.

CRM Integration The solution provides lockstep integration with popular CRM (or CDP) vendors.

Pipeline Management The solution provides the ability to capture and track prospects throughout the sales lifecycle from initial unqualified lead to conversion.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

E-Mail Campaign Management The ability to execute segmented outbound e-mail campaigns to leads and prospects, leverage pre-generated e-mail templates, track and report campaign metrics.

Sales Analytics Provides dashboards, reporting and analytics tools for managing outbound lead generation campaigns, inbound prospect communications and pipeline tracking.

Dialer Integration The solution provides the ability to integrate with telephony dialer systems to queue and manage outbound call campaigns.

Workflow Automation Provides a business rules engine for managing outbound lead generation campaigns, inbound prospect communication and routing of leads to qualified sales agents.

Omnichannel Campaign Management The solution provides the ability to manage prospect conversations via other channels such as live chat, social and SMS.

Conversation Coaching Recordings can be ingested from traditional telephony systems or services such as WebEx, Teams or Zoom.

Internal Sales Collaboration The ability to allow sales representatives and their managers to comment on or provide annotations on objects such as call transcripts or emails.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Sales Analytics

Groove Reviews

Helmut S.

"Amazing sales tool!"

Likeliness to Recommend

Pros

Ali G.

great functionality

Likeliness to Recommend

Pros

Helped Supercharge Our Sales Prospecting

Likeliness to Recommend

Pros

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Outreach

1
Since last award

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Since last award

Feature Ratings

E-Mail Integration

CRM Integration

Pipeline Management

Call Management

E-Mail Campaign Management

Sales Analytics

Dialer Integration

Workflow Automation

Omnichannel Campaign Management

Conversation Coaching

Internal Sales Collaboration

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Ease of Customization

Business Value Created

Product Strategy and Rate of Improvement

Quality of Features

Usability and Intuitiveness

Breadth of Features

Vendor Support

Availability and Quality of Training

Ease of Data Integration