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Groove

Composite Score
6.9 /10
CX Score
6.8 /10
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Groove
6.9 /10

What is Groove?

Groove was built from the ground-up to help revenue teams foster more productive and profitable relationships with prospects and customers. Everything about Groove is centered around improving efficiency, getting actionable insights, and driving revenue.

Company Details

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Groove Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Groove?

20% Negative
0% Neutral
80% Positive

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Cons

  • Less Caring

Feature Ratings

Average 85

Intelligent Search

96

Customer Service Knowledge Management

91

Analytics and Reporting

88

Customer Self Service Capabilities

87

Multi Channel Support

86

Mobile Customer Care

86

Customer Community Management

84

Agent Collaboration

83

Contact Center Integration

81

Agent Scripting

81

Customer Service Workflow Management

73

Vendor Capability Ratings

Average 77

Vendor Support

97

Ease of Customization

92

Quality of Features

83

Ease of Implementation

78

Availability and Quality of Training

76

Breadth of Features

75

Ease of Data Integration

75

Product Strategy and Rate of Improvement

72

Ease of IT Administration

69

Usability and Intuitiveness

63

Business Value Created

62

Groove Reviews

CA Prashant S.

  • Role: Finance
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

Fantastic product but need improvement

Likeliness to Recommend

6 /10

What differentiates Groove from other similar products?

It provides centralized space for communication and task management, file sharing, so need for multiple app integration requires. It is very easy tk use for all team members and it helps them to manage small tasks also. It can be integrated with 3rd party software to sync data.

What is your favorite aspect of this product?

My favourite aspects is its simplicity And it's integration which allows to sync data and it's centralized space for file sharing and communication helps entire team to Improve efficiency.

What do you dislike most about this product?

It does not have any advance features which are useful for complex project for which we have to take 3rd party api for integration. It lakes in detailed work reports as well.

What recommendations would you give to someone considering this product?

I would recommend, first check whether you are working on complex project then this is not for you. Compare with other tools as well and go through basic training and do it for one month on few task only

Pros

  • Transparent
  • Helps Innovate
  • Inspires Innovation
  • Appreciates Incumbent Status

Cons

  • Less Efficient Service
  • Vendor's Interest First
  • Less Productive

Primo G.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Its an amazing software to use.

Likeliness to Recommend

10 /10

What differentiates Groove from other similar products?

groove is amazing for its seamless integration into Salesforce, providing a native and user-friendly sales engagement platform. It stands out for its focus on enhancing our sales team productivity through features like automated email sequences, analytics, and engagement tracking—all within the Salesforce environment—resulting in a streamlined and efficient sales process.

What is your favorite aspect of this product?

For its easy to use and the integration to salesforce

What do you dislike most about this product?

The price is too high

What recommendations would you give to someone considering this product?

Its the best for sales people , its giving you the ability to enhance your productivity.

Pros

  • Respectful
  • Helps Innovate
  • Reliable
  • Enables Productivity

Ali A.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

A great platform to use

Likeliness to Recommend

9 /10

What differentiates Groove from other similar products?

There are several advantages of using this amazing software and the best one is that it doesn't bring hurdles in communications. Additionally, the software can keep your sales record on track and manage the best system for product flow in the B2B marketplace.

What is your favorite aspect of this product?

When it comes to the positive aspects of this software then, it wouldn't be wrong to say that it has many. Furthermore, the software is quite user-friendly in terms of the interface and is one of the best responsive tools. Additionally, the tool brings much productivity to your sales and works best for managing the orders. You will get to enjoy the instant perks and it is easy to set up in any system. There are multiple ways to respond and these sales solutions offer multiple strategies to their users.

What do you dislike most about this product?

The groove software is a bit choosey and some features don't very well. Therefore, the software should be the game changer that can develop the best B2B marketing opportunities but it doesn't work like this. Hence, there is a great need to improve this version.

What recommendations would you give to someone considering this product?

On the whole, the system is best for all sorts of B2B markets and products. You can grow in a better way using this optimized sales software.

Pros

  • Helps Innovate
  • Reliable
  • Effective Service
  • Respectful