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In Partnership With SelectHub
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What is Groove?
Groove was built from the ground-up to help revenue teams foster more productive and profitable relationships with prospects and customers. Everything about Groove is centered around improving efficiency, getting actionable insights, and driving revenue.
Company Details
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In Partnership With SelectHub
Groove Ratings
Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
100 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+79 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Groove?
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Cons
- Less Caring
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Intelligent Search
Customer Service Knowledge Management
Analytics and Reporting
Customer Self Service Capabilities
Multi Channel Support
Mobile Customer Care
Customer Community Management
Agent Collaboration
Contact Center Integration
Agent Scripting
Customer Service Workflow Management
Vendor Capability Ratings
Vendor Support
Ease of Customization
Quality of Features
Ease of Implementation
Availability and Quality of Training
Breadth of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of IT Administration
Usability and Intuitiveness
Business Value Created
Also Featured in...
Groove Reviews
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CA Prashant S.
- Role: Finance
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Dec 2024
Fantastic product but need improvement
Likeliness to Recommend
What differentiates Groove from other similar products?
It provides centralized space for communication and task management, file sharing, so need for multiple app integration requires. It is very easy tk use for all team members and it helps them to manage small tasks also. It can be integrated with 3rd party software to sync data.
What is your favorite aspect of this product?
My favourite aspects is its simplicity And it's integration which allows to sync data and it's centralized space for file sharing and communication helps entire team to Improve efficiency.
What do you dislike most about this product?
It does not have any advance features which are useful for complex project for which we have to take 3rd party api for integration. It lakes in detailed work reports as well.
What recommendations would you give to someone considering this product?
I would recommend, first check whether you are working on complex project then this is not for you. Compare with other tools as well and go through basic training and do it for one month on few task only
Pros
- Transparent
- Helps Innovate
- Inspires Innovation
- Appreciates Incumbent Status
Cons
- Less Efficient Service
- Vendor's Interest First
- Less Productive
Please tell us why you think this review should be flagged.
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Primo G.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2024
Its an amazing software to use.
Likeliness to Recommend
What differentiates Groove from other similar products?
groove is amazing for its seamless integration into Salesforce, providing a native and user-friendly sales engagement platform. It stands out for its focus on enhancing our sales team productivity through features like automated email sequences, analytics, and engagement tracking—all within the Salesforce environment—resulting in a streamlined and efficient sales process.
What is your favorite aspect of this product?
For its easy to use and the integration to salesforce
What do you dislike most about this product?
The price is too high
What recommendations would you give to someone considering this product?
Its the best for sales people , its giving you the ability to enhance your productivity.
Pros
- Respectful
- Helps Innovate
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
Ali A.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2023
A great platform to use
Likeliness to Recommend
What differentiates Groove from other similar products?
There are several advantages of using this amazing software and the best one is that it doesn't bring hurdles in communications. Additionally, the software can keep your sales record on track and manage the best system for product flow in the B2B marketplace.
What is your favorite aspect of this product?
When it comes to the positive aspects of this software then, it wouldn't be wrong to say that it has many. Furthermore, the software is quite user-friendly in terms of the interface and is one of the best responsive tools. Additionally, the tool brings much productivity to your sales and works best for managing the orders. You will get to enjoy the instant perks and it is easy to set up in any system. There are multiple ways to respond and these sales solutions offer multiple strategies to their users.
What do you dislike most about this product?
The groove software is a bit choosey and some features don't very well. Therefore, the software should be the game changer that can develop the best B2B marketing opportunities but it doesn't work like this. Hence, there is a great need to improve this version.
What recommendations would you give to someone considering this product?
On the whole, the system is best for all sorts of B2B markets and products. You can grow in a better way using this optimized sales software.
Pros
- Helps Innovate
- Reliable
- Effective Service
- Respectful
Please tell us why you think this review should be flagged.
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