Groove

What differentiates Groove from other similar products?

For mass emailing and event planning, I rely on Groove. Emailing numerous consumers at once is a breeze when you set up a flow to do so. To save time when sending out follow-up emails, you can also save commonly used templates.

What is your favorite aspect of this product?

We use Groove for archiving and sharing customer-friendly email templates around the company, as well as for sending out bulk emails. Using Groove has increased my efficiency, allowing me to devote more time to serving our clients.

What do you dislike most about this product?

Occasionally, error messages can fill up the entire top half of the screen with useless or confusing data.

What recommendations would you give to someone considering this product?

It saves time by allowing us to quickly find the email we're looking for and read it without leaving our operations interface. Because we send a lot of emails, we also enjoy using templates.

What differentiates Groove from other similar products?

Groove's excellent automation sets it apart from any other app. Reaching a large audience saves a lot of time and emails can be sent automatically without typing. The flows feature is wonderful as it allows sales people to create predefined cadences and emails. Overall, it helps our sales reps to be more organized and better manage their time. In addition, it offers detailed statistical information on the performance of our sales extension programs.

What is your favorite aspect of this product?

Automatic registration of emails in Salesforce. Flows function. Email templates. Automation of multichannel campaigns. Tracking function. Scheduling appointments and reports.

What do you dislike most about this product?

Their flows are not collaborative. Analyzes can become very complicated if changes are made to the flow.

What recommendations would you give to someone considering this product?

Groove is the best option if you are looking for a sales engagement platform integrated with Salesforce. With Groove, you can schedule email delivery times that are most convenient for your recipient. No more sending emails to recipients who are in different time zones at the wrong time. You can see who opens, clicks and replies to your emails and automates your workflows.

What differentiates Groove from other similar products?

Groove is our main tool for sales management and increased sales productivity, allowing our managers to increase sales revenue for each of our agents by facilitating and automating processes that allow more time to create strategies, in addition to providing other tools that allow clear projections of how they will be handled in the near future.

What is your favorite aspect of this product?

Sales flows are segmented according to requirements which greatly facilitates projections of production and distribution of products to different areas of the world. Extensive reporting is maintained on customer or potential customer relationships and all their interactions, keeping a constant record of interpersonal relationships with customers. The way in which meetings can be scheduled without resorting to other tools is extremely useful to us.

What do you dislike most about this product?

It is a bit annoying that the recent activity graphs include emails that have not been sent, therefore, they should not be included in the statistics, or should be reflected in a different way as it can be confusing. It is not possible so far to make a custom configuration in the calendar which can sometimes be annoying when we need to make small adjustments to the dates we manage.

What recommendations would you give to someone considering this product?

Groove is a comprehensive and well-developed solution to maintain our connection with customers through an automated communication system, where we do not have to worry about making different forms of contact but rather centralize all information and promotions or information in one place. The tool has an extremely intuitive overall usability and its customer service department meets our expectations.