Clari

Groove

Composite Score

7.8 /10

CX Score

8.1 /10

28 Reviews Write a Review

Claim Software

What is Groove?

Groove was built from the ground-up to help revenue teams foster more productive and profitable relationships with prospects and customers. Everything about Groove is centered around improving efficiency, getting actionable insights, and driving revenue.

Company Details

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Awards & Recognition

Groove won the following awards in the Sales Engagement Platforms category

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5 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2024

4 Top Rated Capabilities

4 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

6 Top Rated Features

2022

Groove Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Groove.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Groove?

3% Negative

10% Neutral

87% Positive

Pros

Helps Innovate
Efficient Service
Effective Service
Saves Time

Feature Ratings

Average 84

E-Mail Integration

Pipeline Management

CRM Integration

Call Management

E-Mail Campaign Management

Dialer Integration

Sales Analytics

Workflow Automation

Omnichannel Campaign Management

Internal Sales Collaboration

Conversation Coaching

Vendor Capability Ratings

Average 83

Ease of Implementation

Ease of IT Administration

Ease of Customization

Business Value Created

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Breadth of Features

Availability and Quality of Training

Quality of Features

Ease of Data Integration

Also Featured in...

Sales Analytics

Score 7.4

View Groove in this category (opens in a new tab)

Groove Reviews

Jun C.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

Easy to use with great automation features!

Likeliness to Recommend

10 /10

What differentiates Groove from other similar products?

Not sure, Groove is the first email automation tool that I have used

What is your favorite aspect of this product?

It has everything in one centralized location for me to use. From email to calls.

What do you dislike most about this product?

There are times where it may take longer than usual to receive support on a question I have. But nothing major.

What recommendations would you give to someone considering this product?

Definitely give it a try if you have not yet. You will not be disappointed

Pros

Trustworthy
Saves Time
Fair
Helps Innovate

Gunay M.

Role: Consultant
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2022

Can't imagine work without Groove!

Likeliness to Recommend

10 /10

What differentiates Groove from other similar products?

Can't imagine work without Groove!

What is your favorite aspect of this product?

Thank you for saving us so much time!

What do you dislike most about this product?

Share all campaigns publicly

What recommendations would you give to someone considering this product?

do not even hesitate

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Dallin M.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2021

Great value for the money, but unreliability kills

Likeliness to Recommend

9 /10

What differentiates Groove from other similar products?

Groove is significantly cheaper than competitors and offers most of their best features. They are always trying to innovate and create new features on a regular basis. Cost appears to be the biggest selling point at around half the cost

What is your favorite aspect of this product?

Groove is VERY intuitive and easy to set up---they really nailed it with UI design and ease of implementation. Their staff are very nice and always willing to help. They are pretty transparent when something isn't working on their side.

What do you dislike most about this product?

groove rolls out features too early and many features are on the wrong side of the beta - prod spectrum. Features will work great and then receive a refresh and no longer work. QA is a huge need for groove and unreliability is the main reason we are shopping for a new outbound software

What recommendations would you give to someone considering this product?

If you need to save some budget, you'll be very happy with what you get for the price. As you get more budget and your org matures, you may find yourself wanting something more mature to fit your needs. Great product for the money though.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Trustworthy

Cons

Less Reliable

Groove

What is Groove?

Company Details

Need Assistance?

Awards & Recognition

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Groove Ratings

87 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Groove?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

E-Mail Integration The solution provides the ability to send and receive emails via an integrated email client, such as Outlook, or Gmail, or through the tool.

Pipeline Management The solution provides the ability to capture and track prospects throughout the sales lifecycle from initial unqualified lead to conversion.

CRM Integration The solution provides lockstep integration with popular CRM (or CDP) vendors.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

E-Mail Campaign Management The ability to execute segmented outbound e-mail campaigns to leads and prospects, leverage pre-generated e-mail templates, track and report campaign metrics.

Dialer Integration The solution provides the ability to integrate with telephony dialer systems to queue and manage outbound call campaigns.

Sales Analytics Provides dashboards, reporting and analytics tools for managing outbound lead generation campaigns, inbound prospect communications and pipeline tracking.

Workflow Automation Provides a business rules engine for managing outbound lead generation campaigns, inbound prospect communication and routing of leads to qualified sales agents.

Omnichannel Campaign Management The solution provides the ability to manage prospect conversations via other channels such as live chat, social and SMS.

Internal Sales Collaboration The ability to allow sales representatives and their managers to comment on or provide annotations on objects such as call transcripts or emails.

Conversation Coaching Recordings can be ingested from traditional telephony systems or services such as WebEx, Teams or Zoom.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Sales Analytics

Groove Reviews

Jun C.

Easy to use with great automation features!

Likeliness to Recommend

Pros

Gunay M.

Can't imagine work without Groove!

Likeliness to Recommend

Pros

Dallin M.

Great value for the money, but unreliability kills

Likeliness to Recommend

Pros

Cons

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Feature Ratings

E-Mail Integration

Pipeline Management

CRM Integration

Call Management

E-Mail Campaign Management

Dialer Integration

Sales Analytics

Workflow Automation

Omnichannel Campaign Management

Internal Sales Collaboration

Conversation Coaching

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Ease of Customization

Business Value Created

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Breadth of Features

Availability and Quality of Training

Quality of Features

Ease of Data Integration