Clari

Groove

Composite Score

7.8 /10

CX Score

8.1 /10

28 Reviews Write a Review

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What is Groove?

Groove was built from the ground-up to help revenue teams foster more productive and profitable relationships with prospects and customers. Everything about Groove is centered around improving efficiency, getting actionable insights, and driving revenue.

Company Details

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Awards & Recognition

Groove won the following awards in the Sales Engagement Platforms category

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5 Top Rated Capabilities

3 Top Rated Features

2024

4 Top Rated Capabilities

4 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

6 Top Rated Features

2022

Groove Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Groove.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Groove?

3% Negative

10% Neutral

87% Positive

Pros

Helps Innovate
Efficient Service
Effective Service
Saves Time

Feature Ratings

Average 84

E-Mail Integration

Pipeline Management

CRM Integration

Call Management

E-Mail Campaign Management

Dialer Integration

Sales Analytics

Workflow Automation

Omnichannel Campaign Management

Internal Sales Collaboration

Conversation Coaching

Vendor Capability Ratings

Average 83

Ease of Implementation

Ease of IT Administration

Ease of Customization

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Quality of Features

Ease of Data Integration

Also Featured in...

Sales Analytics

Score 7.4

View Groove in this category (opens in a new tab)

Groove Reviews

Chantel M.

Role: Finance
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

Groove makes it simple to create templates

Likeliness to Recommend

9 /10

What differentiates Groove from other similar products?

Groove has assisted with email scheduling. It allows me to identify the people who are most likely to respond to our emails, allowing me to contact them first. It allows us to see who downloaded the email and where it was downloaded from.

What is your favorite aspect of this product?

Overall, Groove saves me time by covering my bases and keeping track of my notes. It's a simple tool that makes the transition from email to various customer interactions and linking them all to Salesforce much smoother and faster. Email tracking of opens, individual viewers, and so on is also very useful.

What do you dislike most about this product?

The only complaint I have is that when I have it enabled in Gmail, it covers up a portion of my email window where attachments usually appear. Groove has been receptive to product feedback, but they are still in the early stages of development, so you must be okay with them not being able to do things.

What recommendations would you give to someone considering this product?

Groove is one of the best options for an enablement tool for your team. This greatly aids in not forgetting to call or send a follow-up email to someone. Using templates is a simple way to save time when sending emails to prospects, with minor changes to fit the person receiving the email.

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Russell P.

Role: Sales Marketing
Industry: Apparel
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

Great Product with seamless automations

Likeliness to Recommend

9 /10

What differentiates Groove from other similar products?

I would say the high level of automation it offers. As such, my team and I remains focused on prospect campaigns to reap high conversion rates. It's also easy to add tasks to groove flows in quick and efficient steps.

What is your favorite aspect of this product?

It stocks very cool features to use such as email templates and email check-ins. Before acquiring groove, I had a hard time composing multiple mails but now with groove I'm able to do so with more ease and in less time.

What do you dislike most about this product?

Groove would be much better if it had a reminder option for instance, "in two hours" subsequently which is much better than the current shortcut of "tomorrow morning"

What recommendations would you give to someone considering this product?

I would highly recommend Groove to other sales team. It will make your life easier such as tracking emails helps with tracking client commitment. It's also great for scheduling multiple meetings at once. It will help with streamlining small tasks in an easy way. Integration with Salesforce delivers incredible results.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Tanner W.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

Likeliness to Recommend

7 /10

What is your favorite aspect of this product?

Customer service, very thorough and helpful when I have a question

What do you dislike most about this product?

I always have questions (hence the customer service comment). It's not very intuitive compared to other tools I've used

What recommendations would you give to someone considering this product?

If you get a great deal, it's doable. But highly recommend Outreach.

Pros

Efficient Service
Effective Service
Caring
Saves Time

Cons

Commodity Features
Less Reliable
Less Productive

Groove

What is Groove?

Company Details

Need Assistance?

Awards & Recognition

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Groove Ratings

87 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Groove?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

E-Mail Integration The solution provides the ability to send and receive emails via an integrated email client, such as Outlook, or Gmail, or through the tool.

Pipeline Management The solution provides the ability to capture and track prospects throughout the sales lifecycle from initial unqualified lead to conversion.

CRM Integration The solution provides lockstep integration with popular CRM (or CDP) vendors.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

E-Mail Campaign Management The ability to execute segmented outbound e-mail campaigns to leads and prospects, leverage pre-generated e-mail templates, track and report campaign metrics.

Dialer Integration The solution provides the ability to integrate with telephony dialer systems to queue and manage outbound call campaigns.

Sales Analytics Provides dashboards, reporting and analytics tools for managing outbound lead generation campaigns, inbound prospect communications and pipeline tracking.

Workflow Automation Provides a business rules engine for managing outbound lead generation campaigns, inbound prospect communication and routing of leads to qualified sales agents.

Omnichannel Campaign Management The solution provides the ability to manage prospect conversations via other channels such as live chat, social and SMS.

Internal Sales Collaboration The ability to allow sales representatives and their managers to comment on or provide annotations on objects such as call transcripts or emails.

Conversation Coaching Recordings can be ingested from traditional telephony systems or services such as WebEx, Teams or Zoom.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Sales Analytics

Groove Reviews

Chantel M.

Groove makes it simple to create templates

Likeliness to Recommend

Pros

Russell P.

Great Product with seamless automations

Likeliness to Recommend

Pros

Tanner W.

Likeliness to Recommend

Pros

Cons

Most Popular Groove Comparisons

Salesforce Sales Cloud Enterprise

HubSpot Sales Hub

Salesloft

Mixmax

Apollo.io

Outreach

Feature Ratings

E-Mail Integration

Pipeline Management

CRM Integration

Call Management

E-Mail Campaign Management

Dialer Integration

Sales Analytics

Workflow Automation

Omnichannel Campaign Management

Internal Sales Collaboration

Conversation Coaching

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Ease of Customization

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Quality of Features

Ease of Data Integration