Clari

Groove

Composite Score

7.8 /10

CX Score

8.1 /10

28 Reviews Write a Review

Claim Software

What is Groove?

Groove was built from the ground-up to help revenue teams foster more productive and profitable relationships with prospects and customers. Everything about Groove is centered around improving efficiency, getting actionable insights, and driving revenue.

Company Details

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Awards & Recognition

Groove won the following awards in the Sales Engagement Platforms category

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5 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2024

4 Top Rated Capabilities

4 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

6 Top Rated Features

2022

Groove Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Groove.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Groove?

3% Negative

10% Neutral

87% Positive

Pros

Helps Innovate
Efficient Service
Effective Service
Saves Time

Feature Ratings

Average 84

E-Mail Integration

Pipeline Management

CRM Integration

Call Management

E-Mail Campaign Management

Dialer Integration

Sales Analytics

Workflow Automation

Omnichannel Campaign Management

Internal Sales Collaboration

Conversation Coaching

Vendor Capability Ratings

Average 83

Ease of Implementation

Ease of IT Administration

Ease of Customization

Business Value Created

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Breadth of Features

Availability and Quality of Training

Quality of Features

Ease of Data Integration

Also Featured in...

Sales Analytics

Score 7.4

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Groove Reviews

Aisha M.

Role: Finance
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

A Great Sales Solution

Likeliness to Recommend

9 /10

What differentiates Groove from other similar products?

Well, Groove is great in many ways and first, it makes sales engagement easy besides offering other great features such as customer service and sales engagement

What is your favorite aspect of this product?

The software is cost effective yet very powerful and effective in sales engagement It is easy to use and comes with great customer service features

What do you dislike most about this product?

All has been well with Groove

What recommendations would you give to someone considering this product?

Since Groove has worked as a sales engagement platform and also offers other great capabilities, I recommend it,

Pros

Helps Innovate
Reliable
Unique Features
Effective Service

Lydia W.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2022

Direct SFDC integration is fantastic

Likeliness to Recommend

6 /10

What differentiates Groove from other similar products?

Direct sfdc integration!

What is your favorite aspect of this product?

Direct SFDC integration!

What do you dislike most about this product?

Not a ton of pre built dashboards

What recommendations would you give to someone considering this product?

Make sure your admin knows your SFDC instance really well

Pros

Appreciates Incumbent Status
Helps Innovate
Continually Improving Product
Reliable

Helmut S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

"Amazing sales tool!"

Likeliness to Recommend

9 /10

What differentiates Groove from other similar products?

Reports when an email has been opened, so you don't need to fill up your customer's inbox before getting a response. It notifies how many times an email has been opened, so you can know even before you talk to the client if there is a real interest. The ability to create a template and insert it into an email saves a lot of time instead of having to rewrite the same email for multiple recipients.

What is your favorite aspect of this product?

In-depth analysis of open rates. Automated data entry in CRM. Calendar scheduler link. Tracking emails and status reading. Easily accessible email templates. Ability to share and create new flows with other team members.

What do you dislike most about this product?

The dialer sometimes doesn't work properly. Finding the right flow is sometimes difficult when you have many.

What recommendations would you give to someone considering this product?

Groove is an excellent tool, recommended for all companies where you need to maintain frequent contact with thousands of customers every week. You can easily create interactive emails and text flows to seamlessly engage with these clients while allowing me a behind-the-scenes analysis of which language gets high response rates and email open rates.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Groove

What is Groove?

Company Details

Need Assistance?

Awards & Recognition

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Groove Ratings

87 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Groove?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

E-Mail Integration The solution provides the ability to send and receive emails via an integrated email client, such as Outlook, or Gmail, or through the tool.

Pipeline Management The solution provides the ability to capture and track prospects throughout the sales lifecycle from initial unqualified lead to conversion.

CRM Integration The solution provides lockstep integration with popular CRM (or CDP) vendors.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

E-Mail Campaign Management The ability to execute segmented outbound e-mail campaigns to leads and prospects, leverage pre-generated e-mail templates, track and report campaign metrics.

Dialer Integration The solution provides the ability to integrate with telephony dialer systems to queue and manage outbound call campaigns.

Sales Analytics Provides dashboards, reporting and analytics tools for managing outbound lead generation campaigns, inbound prospect communications and pipeline tracking.

Workflow Automation Provides a business rules engine for managing outbound lead generation campaigns, inbound prospect communication and routing of leads to qualified sales agents.

Omnichannel Campaign Management The solution provides the ability to manage prospect conversations via other channels such as live chat, social and SMS.

Internal Sales Collaboration The ability to allow sales representatives and their managers to comment on or provide annotations on objects such as call transcripts or emails.

Conversation Coaching Recordings can be ingested from traditional telephony systems or services such as WebEx, Teams or Zoom.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Sales Analytics

Groove Reviews

Aisha M.

A Great Sales Solution

Likeliness to Recommend

Pros

Lydia W.

Direct SFDC integration is fantastic

Likeliness to Recommend

Pros

Helmut S.

"Amazing sales tool!"

Likeliness to Recommend

Pros

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Feature Ratings

E-Mail Integration

Pipeline Management

CRM Integration

Call Management

E-Mail Campaign Management

Dialer Integration

Sales Analytics

Workflow Automation

Omnichannel Campaign Management

Internal Sales Collaboration

Conversation Coaching

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Ease of Customization

Business Value Created

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Breadth of Features

Availability and Quality of Training

Quality of Features

Ease of Data Integration