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Groove

Composite Score
7.8 /10
CX Score
8.1 /10
Groove
7.8 /10

What is Groove?

Groove was built from the ground-up to help revenue teams foster more productive and profitable relationships with prospects and customers. Everything about Groove is centered around improving efficiency, getting actionable insights, and driving revenue.

Company Details


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Awards & Recognition

Groove won the following awards in the Sales Engagement Platforms category

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Groove Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Groove.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Groove?

3% Negative
10% Neutral
87% Positive

Pros

  • Helps Innovate
  • Efficient Service
  • Effective Service
  • Saves Time

Feature Ratings

Average 84

E-Mail Integration

87

Pipeline Management

87

CRM Integration

87

Call Management

85

E-Mail Campaign Management

84

Dialer Integration

83

Sales Analytics

82

Workflow Automation

81

Omnichannel Campaign Management

81

Internal Sales Collaboration

79

Conversation Coaching

78

Vendor Capability Ratings

Average 83

Ease of Implementation

88

Ease of IT Administration

86

Ease of Customization

85

Business Value Created

83

Product Strategy and Rate of Improvement

83

Vendor Support

83

Usability and Intuitiveness

83

Breadth of Features

83

Availability and Quality of Training

83

Quality of Features

81

Ease of Data Integration

79

Groove Reviews

Bruno S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Save time with Groove.

Likeliness to Recommend

9 /10

What differentiates Groove from other similar products?

Groove's excellent automation sets it apart from any other app. Reaching a large audience saves a lot of time and emails can be sent automatically without typing. The flows feature is wonderful as it allows sales people to create predefined cadences and emails. Overall, it helps our sales reps to be more organized and better manage their time. In addition, it offers detailed statistical information on the performance of our sales extension programs.

What is your favorite aspect of this product?

Automatic registration of emails in Salesforce. Flows function. Email templates. Automation of multichannel campaigns. Tracking function. Scheduling appointments and reports.

What do you dislike most about this product?

Their flows are not collaborative. Analyzes can become very complicated if changes are made to the flow.

What recommendations would you give to someone considering this product?

Groove is the best option if you are looking for a sales engagement platform integrated with Salesforce. With Groove, you can schedule email delivery times that are most convenient for your recipient. No more sending emails to recipients who are in different time zones at the wrong time. You can see who opens, clicks and replies to your emails and automates your workflows.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Christopher R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2023

Great and innovative sales platform

Likeliness to Recommend

9 /10

What differentiates Groove from other similar products?

The Salesforce native integration is unique in that it helps with data leakage and improves the quality of data input in general which then of course enhances any AI intelligence accuracy when it comes to forecasting and intuitive predictability.

What is your favorite aspect of this product?

The seamless usability between features and how ease and intuitive of a product it is for anybody to use regardless of how tech savy they are. Comparing to Salesloft for instance that makes it difficult for more seasoned less tech-savy sales people to use, this was simple for those more senior reps to pick up quickly.

What do you dislike most about this product?

The conversation intelligence could use some work.

What recommendations would you give to someone considering this product?

While this doesn't have the reputation, YET, like Outreach and others (Salesloft is a hard pass from my POV and not sure how it gets any relevant looks) give this a serious look if you're in the midst of assessing new sales software.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Cons

  • Charges for Enhancements

Carolyn F W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Groove accelerates sales progress and activity

Likeliness to Recommend

8 /10

What differentiates Groove from other similar products?

Groove wins for its lightning-fast setup and installation procedure. Address the needs of current and potential clients while quickly moving forward on high priority projects. The turning point is the email integration, which helps in better email management.

What is your favorite aspect of this product?

Powerful and easy-to-use sales tools. Users no longer have to transition between Groove and Salesforce; instead, they can take advantage of Salesforce's many built-in features without leaving the platform. With Groove and Salesforce integrated, it's easier to manage data about sales activities. Features that automate data capture and loading into Salesforce have eliminated nearly half of the labor. Simple installation because the instructions are clear and concise.

What do you dislike most about this product?

To make the report more useful and provide more detailed information, additional editing options are needed. Everything else works fine except the reporting features.

What recommendations would you give to someone considering this product?

So you can keep track of all your leads in one place and follow up with them in an optimized way. With Groove, the company can manage a large number of leads and prospects. After the conditional event fires, the automation will take care of sending follow-up emails and ensuring that all data is structured appropriately.

Pros

  • Reliable
  • Unique Features
  • Transparent
  • Security Protects

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