Google

Google Analytics

Composite Score

8.9 /10

CX Score

9.2 /10

840 Reviews Write a Review

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What is Google Analytics?

Google Analytics is a platform that collects data from your websites and apps to create reports that provide insights into your business. It is the go-to platform for millions of website and app owners seeking to gain a deeper understanding of their website and app performance. With Google Analytics, you can fine-tune your digital strategy, optimize your campaigns, and take your online presence to new heights, and get a complete understanding of your customers across devices and platforms. Google Analytics gives you the tools, free of charge, to understand the customer journey and improve marketing ROI.

Company Details

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Awards & Recognition

Google Analytics won the following awards in the Website Analytics category

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2025 Data Quadrant Champion

Latest Award, 2025

4 Top Rated Capabilities

7 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

3 Top Rated Capabilities

6 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact

2023

2023 Data Quadrant Champion

2023

7 Top Rated Capabilities

10 Top Rated Features

2023

Google Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Analytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 94%
Negotiation and Contract:: 90%
Conflict Resolution:: 91%
Strategy & Innovation:: 91%
Service Experience:: 91%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Analytics?

2% Negative

5% Neutral

93% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Feature Ratings

Average 85

Audience Segmentation

Conversion Analysis

Device and Browser Analytics

Audience Demographics

Paid Search Integration

Customer Value Analysis

Search Engine Optimization

Data Visualization

Social Media Analytics

Customer Journey Modelling

API Framework

Vendor Capability Ratings

Average 83

Business Value Created

Breadth of Features

Ease of Implementation

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Vendor Support

Also Featured in...

Product Analytics

Score 9.0

View Google Analytics in this category (opens in a new tab)

A/B Testing

Score 8.8

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Customer Intelligence

Score 8.8

View Google Analytics in this category (opens in a new tab)

Google Analytics Reviews

Oladapo A.

Role: Information Technology
Industry: Finance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2025

For basic insights on web traffic

Likeliness to Recommend

7 /10

What differentiates Google Analytics from other similar products?

It is free to use, and a bit seamless to use with Google Ads, GTM because of the same parent source.

What is your favorite aspect of this product?

The fact that it is free, thats the only advantage it has over others.

What do you dislike most about this product?

It doesnt offer deep insights into the data.

What recommendations would you give to someone considering this product?

If you are just starting out, you can use GA4 for basic insights into your website traffic.

Pros

Reliable
Helps Innovate
Continually Improving Product
Performance Enhancing

Tuhame M.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2025

A Game Changer Product In Analytics

Likeliness to Recommend

8 /10

What differentiates Google Analytics from other similar products?

Google analytics offers the best tracking tool and it can be easily integrated to track visitors by simply pasting google tag

What is your favorite aspect of this product?

Real-time tracking of visitors and customizable widgets

What do you dislike most about this product?

Its support is way of automation i.e there is less human interaction

What recommendations would you give to someone considering this product?

For best analytical software I recommend Google analytics

Pros

Helps Innovate
Reliable
Unique Features
Effective Service

Dennis N.

Role: Information Technology
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2025

"Great for data-driven decisions, not beginners

Likeliness to Recommend

3 /10

What differentiates Google Analytics from other similar products?

Google Analytics stands out due to its deep integration with Google’s ecosystem (Ads, Search Console, etc.), powerful AI-driven insights, free access for most users, and robust data visualization and reporting tools.

What is your favorite aspect of this product?

One of the best aspects of Google Analytics is its ability to provide real-time insights and detailed user behavior tracking, helping businesses make data-driven decisions efficiently.

What do you dislike most about this product?

The steep learning curve and complexity of Google Analytics can be overwhelming, especially for beginners. Additionally, recent changes in GA4 have removed some familiar features from Universal Analytics, making the transition challenging for many users.

What recommendations would you give to someone considering this product?

1. Learn the Basics – Start with Google’s free training courses to understand key metrics and reports. 2. Set Clear Goals – Define what you want to track (e.g., traffic, conversions, user behavior) to make the most of the data. 3. Integrate with Other Tools – Connect Google Analytics with Google Ads, Search Console, and other platforms for deeper insights. 4. Customize Reports – Use custom dashboards and reports to focus on the most relevant data for your needs. 5. Stay Updated – GA4 is evolving, so keep up with new features and best practices to maximize its potential.

Pros

Trustworthy
Unique Features
Efficient Service
Saves Time

Google Analytics

What is Google Analytics?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

Google Analytics Ratings

90 Likeliness to Recommend

98 Plan to Renew

1 Since last award

90 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Google Analytics?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Conversion Analysis The ability to capture and analyze conversion (transaction) data and conversion paths from the web or associated channels.

Device and Browser Analytics Capture and summarize device and browser information.

Audience Demographics The ability to capture, analyze and display customer demographic/firmographic data from different channels.

Paid Search Integration Integrates with popular search advertising services (i.e. AdWords) and can make predictive recommendations around areas like keywords.

Customer Value Analysis Predicts customer lifetime value based on past conversions.

Search Engine Optimization Provides targeted recommendations for improving and optimizing a page for organic search rankings (i.e. via A/B testing or multivariate testing).

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Social Media Analytics Captures information on social signals from popular services (Twitter, Facebook, LinkedIn etc.).

Customer Journey Modelling The ability to effectively model and display customer behaviors or journeys through multiple channels and touchpoints.

API Framework Move data to and from the platform and other customer interaction applications (i.e. Marketing Automation) with ease.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Product Analytics

A/B Testing

Customer Intelligence

Google Analytics Reviews

Oladapo A.

For basic insights on web traffic

Likeliness to Recommend

Pros

Tuhame M.

A Game Changer Product In Analytics

Likeliness to Recommend

Pros

Dennis N.

"Great for data-driven decisions, not beginners

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Audience Segmentation

Conversion Analysis

Device and Browser Analytics

Audience Demographics

Paid Search Integration

Customer Value Analysis

Search Engine Optimization

Data Visualization

Social Media Analytics

Customer Journey Modelling

API Framework

Vendor Capability Ratings

Business Value Created

Breadth of Features

Ease of Implementation

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Vendor Support