Google Analytics Logo Award Winner Product Badge
Google Analytics Logo Award Winner Product Badge
Google

Google Analytics

Composite Score
8.9 /10
CX Score
9.2 /10
Google Analytics
8.9 /10

What is Google Analytics?

Google Analytics is a platform that collects data from your websites and apps to create reports that provide insights into your business. It is the go-to platform for millions of website and app owners seeking to gain a deeper understanding of their website and app performance. With Google Analytics, you can fine-tune your digital strategy, optimize your campaigns, and take your online presence to new heights, and get a complete understanding of your customers across devices and platforms. Google Analytics gives you the tools, free of charge, to understand the customer journey and improve marketing ROI.

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Awards & Recognition

Google Analytics won the following awards in the Website Analytics category

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Google Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Analytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Analytics?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 86

Audience Segmentation

87

Device and Browser Analytics

87

Audience Demographics

86

Paid Search Integration

86

Conversion Analysis

86

Data Visualization

86

Search Engine Optimization

86

Customer Value Analysis

85

Customer Journey Modelling

83

Social Media Analytics

83

API Framework

82

Vendor Capability Ratings

Average 83

Business Value Created

87

Breadth of Features

86

Quality of Features

86

Ease of Implementation

85

Ease of Data Integration

84

Product Strategy and Rate of Improvement

83

Ease of IT Administration

83

Ease of Customization

82

Availability and Quality of Training

82

Usability and Intuitiveness

81

Vendor Support

77

Google Analytics Reviews

Radcliffe B.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2020

To have better audience data use Google Analytics

Likeliness to Recommend

10 /10

What differentiates Google Analytics from other similar products?

Similar services to this one may increase in price from time to time, and even be a bad service that will later cost us money, it is better to go for this Google service that has a worldwide support in many aspects, and of course safety too.

What is your favorite aspect of this product?

Whenever we have a web page or platform and we want to know who visits us, from where and from what computer, we can use Google Analytics since it offers us a very intelligent system that gives us very detailed results of each visit to the web, duration and other options.

What do you dislike most about this product?

Sometimes the platform becomes slow and does not load the visits well in their entirety, perhaps it gives a margin of error but it is quite successful even with that error. It is nothing to write home about, it is something that has a solution.

What recommendations would you give to someone considering this product?

I recommend using it since they guarantee us a good and efficient service in the data in many points. We also know that the cost may not be much if you have to pay for a specific service offered by Google Analytics.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jul 2020

Good Product but with useless support

Likeliness to Recommend

2 /10

Pros

  • Security Protects
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Cons

  • Vendor Friendly Policies
  • Less Fair
  • Less Caring

Jessica M.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2020

A Software for Powerful Digital Analytics

Likeliness to Recommend

10 /10

What differentiates Google Analytics from other similar products?

Google Analytics is different from many digital analytical tools because, the user can easily secure the product even without any a single coin. Again, Google Analytics is integrated or connected with many other Google products, making if more wff. There is all the information one requires to execute or run the software. The developer has a friendly tone, making all of us love it.

What is your favorite aspect of this product?

The unique thing with Google Analytics is its accuracy and accessibility. Like the analytical reports we obtain from Google Analytics has no errors. Again, Google Analytics works closely with many applications, making us have a robust analysis of the website traffic. The design of the application is extremely friendly.

What do you dislike most about this product?

Eventually, every software finds itself with some challenges, and Google Analytics is not different. For the new users, working with this application can be quite hard, but when orientation or training is conducted, things settle back.

What recommendations would you give to someone considering this product?

Digital analysis is the current way of learning more about your customers. With the many applications in the market, get one that you trust, and will assure you solid and correct results. Google Analytics is a is this application, doing well.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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