Google Analytics Logo Award Winner Product Badge
Google Analytics Logo Award Winner Product Badge
Google

Google Analytics

Composite Score
8.9 /10
CX Score
9.2 /10
Google Analytics
8.9 /10

What is Google Analytics?

Google Analytics is a platform that collects data from your websites and apps to create reports that provide insights into your business. It is the go-to platform for millions of website and app owners seeking to gain a deeper understanding of their website and app performance. With Google Analytics, you can fine-tune your digital strategy, optimize your campaigns, and take your online presence to new heights, and get a complete understanding of your customers across devices and platforms. Google Analytics gives you the tools, free of charge, to understand the customer journey and improve marketing ROI.

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Awards & Recognition

Google Analytics won the following awards in the Website Analytics category

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Google Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Analytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Analytics?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 86

Audience Segmentation

87

Device and Browser Analytics

87

Audience Demographics

86

Paid Search Integration

86

Conversion Analysis

86

Data Visualization

86

Search Engine Optimization

86

Customer Value Analysis

85

Customer Journey Modelling

83

Social Media Analytics

83

API Framework

82

Vendor Capability Ratings

Average 83

Business Value Created

87

Breadth of Features

86

Quality of Features

86

Ease of Implementation

85

Ease of Data Integration

84

Product Strategy and Rate of Improvement

83

Ease of IT Administration

83

Availability and Quality of Training

82

Ease of Customization

82

Usability and Intuitiveness

81

Vendor Support

77

Google Analytics Reviews

Paulo S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Web analytics standard the same in the mobile era

Likeliness to Recommend

9 /10

What differentiates Google Analytics from other similar products?

Basic data collection for improvement actions such as GUI and sessions. Closer analysis to monetization by linking with Adsense Reasons. Google's service is big data, which is the main source of data on the modern Web. Similarly, the function of linking with Adsense, which is the basis of click-type advertising, is indispensable and unique.

What is your favorite aspect of this product?

Even if many users access it, the display speed is fast even if you try to view the report for a long period of time. Can make detailed analogies of user attributes down to age and gender. Useful for making hypotheses. Advanced features such as funnel visualization and conversion measurement are properly attached and easy to use.

What do you dislike most about this product?

How come LTV and cohort analysis have remained in "beta" for so long? I wonder if it won't be in beta if upgraded to GA4 in the future.

What recommendations would you give to someone considering this product?

Above all, it is still a great contribution to know precisely the number of visitors and the attributes of each site of the company and use it as a basis for making decisions about business development. and attributes of each company site and use it as a basis for business development decisions. It is a great merit that the funnel reports. By solving the problems on the site one by one, I think there is also merit in that because it is possible to continue the advanced work by finding the dropouts.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Litsa K.

  • Role: C-Level
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Need a bit more than basic knowledge to use.

Likeliness to Recommend

10 /10

What differentiates Google Analytics from other similar products?

It has a wider ana;ytics viewing - integrates with almost everything.

What is your favorite aspect of this product?

The clients journey.

What do you dislike most about this product?

Some wording that I don't understand and have to look up.

What recommendations would you give to someone considering this product?

Been using it for years. Don't think I'll change it.

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Respectful

Gregorio M.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Secure Analytics

Likeliness to Recommend

8 /10

What differentiates Google Analytics from other similar products?

TrueSocial Metrics, easily identify the topics that your audience considers most interesting in order to offer them better content, it is similar to Google Analytics

What is your favorite aspect of this product?

Web analytics help us manage and give added value to the data we record on user behavior on our website. The goal is to transform the data and obtain adequate, relevant and actionable information to propose and manage solutions. Behavior analysis of users based on their access channel allows us to optimize strategies, helps us target the right users and ensure their conversion.

What do you dislike most about this product?

They are stored in the cloud in Google, it is not the same as having them stored on your own server, users must have the javascript option in their browsers, or they will be invisible to analytics, when extracting specific data there may be significant variations .

What recommendations would you give to someone considering this product?

It is very easy to install, with Google Analytics in 5 minutes you can have everything configured to start analyzing your web traffic, in addition to being available in multiple languages

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

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