Google Analytics Logo Award Winner Product Badge
Google Analytics Logo Award Winner Product Badge
Google

Google Analytics

Composite Score
8.9 /10
CX Score
9.2 /10
Google Analytics
8.9 /10

What is Google Analytics?

Google Analytics is a platform that collects data from your websites and apps to create reports that provide insights into your business. It is the go-to platform for millions of website and app owners seeking to gain a deeper understanding of their website and app performance. With Google Analytics, you can fine-tune your digital strategy, optimize your campaigns, and take your online presence to new heights, and get a complete understanding of your customers across devices and platforms. Google Analytics gives you the tools, free of charge, to understand the customer journey and improve marketing ROI.

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Awards & Recognition

Google Analytics won the following awards in the Website Analytics category

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Google Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Analytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Analytics?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 86

Audience Segmentation

87

Device and Browser Analytics

87

Audience Demographics

86

Paid Search Integration

86

Conversion Analysis

86

Data Visualization

86

Search Engine Optimization

86

Customer Value Analysis

85

Customer Journey Modelling

83

Social Media Analytics

83

API Framework

82

Vendor Capability Ratings

Average 83

Business Value Created

87

Breadth of Features

86

Quality of Features

86

Ease of Implementation

85

Ease of Data Integration

84

Product Strategy and Rate of Improvement

83

Ease of IT Administration

83

Availability and Quality of Training

82

Ease of Customization

82

Usability and Intuitiveness

81

Vendor Support

77

Google Analytics Reviews

Glory S.

  • Role: Operations
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Turns website data into valuable reports.

Likeliness to Recommend

10 /10

What differentiates Google Analytics from other similar products?

Google analytic's ability to delve deep into website data using advanced analytics features such as event tracking, is what I believe sets it apart from other website analytics tools.. For example, with the Google analytics event tracking advanced feature, we have been able to move beyond just knowing how long a visitor is spending on particular parts of our website, to being able to know what they do while they are on any Part of the website.

What is your favorite aspect of this product?

The real-time nature of Google analytics report data is my favourite part of this platform. Having access to follow our website traffic in real time has been most helpful when running specific promotional or marketing campaigns, for the purpose of tracking the effectiveness of such campaigns. Allowing us to make timely adjustments if necessary.

What do you dislike most about this product?

When a visitor uses a privacy browser like Duck Duck Go or ad blockers to access our website, Google analytics struggles with reporting their data accurately..

What recommendations would you give to someone considering this product?

It is important for teams to always ensure a regular audit of their Google analytics setup. This helps ensure data integrity..

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Dirk L.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

One of the Most Valuable Marketing Tools Ever

Likeliness to Recommend

10 /10

What differentiates Google Analytics from other similar products?

Four things, it's free, it's reliable, it isn't exactly "easy" to customize to suit your needs but there's so much easily accessible training available that it might as well be.

What is your favorite aspect of this product?

It captures so much actionable data that it's sometimes difficult to explain to unfamiliar stakeholders that you have it all at your fingertips.

What do you dislike most about this product?

That the updates over the years have tended to render large chunks of historical data effectively useless. or the very least too difficult to use.

What recommendations would you give to someone considering this product?

That is not and never has been terribly intuitive so play in it as much as possible to learn your way around but also take advantage of all the available training.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Unique Features

Cons

  • Wastes Time

Khushi A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Google Analytics for Data Optimization

Likeliness to Recommend

10 /10

What differentiates Google Analytics from other similar products?

Google Analytics helps us understand and improve our online presence by bringing together data from different channels. This lets us see how well our marketing campaigns are performing, identify what we're doing well and where we need to improve, and make data-driven decisions to keep getting better. Google Analytics also gives us detailed information about different groups of users, helping us understand and target them more effectively. This helps us optimize our marketing, personalize user experiences, and get more people to engage with our business.

What is your favorite aspect of this product?

We use Google Analytics to help us make data-driven decisions. It provides reports that help us understand how we're doing online. We're able to look closely at the data, find patterns and trends, and use that information to make better decisions. It's been a valuable tool for improving our strategies and making our website better.

What do you dislike most about this product?

Google Analytics is a powerful tool that can help you understand your data. However, it may take some time to learn how to use it. The platform has many features, and it can be challenging to navigate them all, especially if you are new to data analytics. But with some exploration and effort, you can make the most of this valuable tool.

What recommendations would you give to someone considering this product?

Google Analytics is a tool that can help you improve your website by giving you valuable insights. But it's important to remember that it's not a quick fix - you need to have clear goals, put in effort, and regularly analyze the data. If you're willing to invest the time and resources, Google Analytics can significantly change the game for your website.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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