Google Analytics Logo Award Winner Product Badge
Google Analytics Logo Award Winner Product Badge
Google

Google Analytics

Composite Score
8.9 /10
CX Score
9.2 /10
Google Analytics
8.9 /10

What is Google Analytics?

Google Analytics is a platform that collects data from your websites and apps to create reports that provide insights into your business. It is the go-to platform for millions of website and app owners seeking to gain a deeper understanding of their website and app performance. With Google Analytics, you can fine-tune your digital strategy, optimize your campaigns, and take your online presence to new heights, and get a complete understanding of your customers across devices and platforms. Google Analytics gives you the tools, free of charge, to understand the customer journey and improve marketing ROI.

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Awards & Recognition

Google Analytics won the following awards in the Website Analytics category

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Google Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Analytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Analytics?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 86

Audience Segmentation

87

Device and Browser Analytics

87

Audience Demographics

86

Paid Search Integration

86

Conversion Analysis

86

Data Visualization

86

Search Engine Optimization

86

Customer Value Analysis

85

Customer Journey Modelling

83

Social Media Analytics

83

API Framework

82

Vendor Capability Ratings

Average 83

Business Value Created

87

Breadth of Features

86

Quality of Features

86

Ease of Implementation

85

Ease of Data Integration

84

Product Strategy and Rate of Improvement

83

Ease of IT Administration

83

Availability and Quality of Training

82

Ease of Customization

82

Usability and Intuitiveness

81

Vendor Support

77

Google Analytics Reviews

Raul F.

  • Role: C-Level
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Good but complex to use

Likeliness to Recommend

8 /10

What differentiates Google Analytics from other similar products?

Google Analytics is the norm in website/ app analytics. It offers extremely rich information, but only for certain kinds of analysis. Plus, it easily integrates with many other platforms. For example, it is easy to extract information and send it to Google Sheets via API or an add-on and then analyze there the information. Also, it integrates well with Google Ads and Google Search Console. For me, it is the more reliable source of information. At the same time, when I want to see simple things such as what did a concrete users on the site, I can not do it. And many other "simple" things become complex.

What is your favorite aspect of this product?

I like the attribution of profits for each channel that it does in e-commerce. So that I can even know what products sell the most, at what times, countries, etc. I can also find information about site speed, most popular landing pages, set goals, receive alerts, etc. And it is all free. GA also ads the information of Google Ads. I find it very useful to improve SEO efforts, as well as to improve Google Ads performance with extra knowledge.

What do you dislike most about this product?

I do not find it optimal to understand the customer's journey and to create funnels. I like to see what some individual users do, to create patterns in my mind. And then test different funnels (usually from social media) to improve my paid campaigns from Facebook. Here, I do not notice Google Analytics was that good. And other alternatives, like Funelytics, could be better. Also, it is difficult to "play" with past data, to discover the path that users followed, as it seems that when you set a new view, it starts at that time to measure the data, and not analyze in the view the past data. Also I do not like that it uses cookies.

What recommendations would you give to someone considering this product?

It is a great product. And even when there is a paid version for big corporations, the free one is excellent. Even when a bit complex to fully use to get relevant information. At the same time, there are more flexible an easy-to-use solutions if you want to analyze funnels (TrueConversion, HockeyStack, Funnelytics). Also solutions that add Heatmaps have become popular. However, I always end up going back to GA. It may slow a bit your site, and add cookies, but the benefits usually surpass the inconveniences. Plus, it has many options for exporting data and analyzing it in different applications.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Daniel T.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Powerful website tracking and advertisement tool

Likeliness to Recommend

9 /10

What differentiates Google Analytics from other similar products?

It has the most great features that enables our team to track landing pages and the traffic flow on our websites.

What is your favorite aspect of this product?

Integration of Google Analytics with Google Ads was easy and very productive in boosting our marketing processes. It shows us the exact data of our customers that interact with our websites and gives best channels of planning online campaigns. It shows our marketing teams geographical locations of our clients and how they can be approached to create more leads.

What do you dislike most about this product?

I have no dislike from the operation and performance of Google Analytics.

What recommendations would you give to someone considering this product?

This is great marketing and sales lead product that is easy to use and deploy in any business enterprise and I totally recommend.

Pros

  • Effective Service
  • Inspires Innovation
  • Saves Time
  • Fair

Neeraj k.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

"Effective and efficient software".

Likeliness to Recommend

9 /10

What differentiates Google Analytics from other similar products?

The first time a device like desktop, laptop, smartphone,or a browser like chrome, internet explorer,loads your website content, Google Analytics tracking code creates a random, unique id called the client id and send it to GA server. This unique id is counted as a new unique user in Google Analytics.

What is your favorite aspect of this product?

What I like best with regards to Google analytics is the capacity to see continuous traffic. Watching clients effectively utilize the site permits me to build the client's experience by telling me what regions clients are intrigued or not inspired by. I likewise love the traffic stream analysis by Google analytics. Having this information tells me how a client's excursion is on our website page.

What do you dislike most about this product?

It being so complex, it does take time to master it, and so you should watch the training videos and get all the support you can set up the first time because its harder to reverse and have to set up again if not done correctly and you lose out on tons of date.

What recommendations would you give to someone considering this product?

Information is the most popular ware, on the off chance that you know how to utilize Google analytics accurately you can simple exploit the information to work out more compelling advertising efforts.

Pros

  • Helps Innovate
  • Enables Productivity
  • Efficient Service
  • Effective Service

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