Google

Google Analytics

Composite Score

8.9 /10

CX Score

9.2 /10

723 Reviews Write a Review

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What is Google Analytics?

Google Analytics is a platform that collects data from your websites and apps to create reports that provide insights into your business. It is the go-to platform for millions of website and app owners seeking to gain a deeper understanding of their website and app performance. With Google Analytics, you can fine-tune your digital strategy, optimize your campaigns, and take your online presence to new heights, and get a complete understanding of your customers across devices and platforms. Google Analytics gives you the tools, free of charge, to understand the customer journey and improve marketing ROI.

Company Details

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Awards & Recognition

Google Analytics won the following awards in the Website Analytics category

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Strategy and Innovation
Product Impact

2023

2023 Data Quadrant Gold Medalist

2023

7 Top Rated Capabilities

10 Top Rated Features

2023

Google Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Analytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

99 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Analytics?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Helps Innovate

Feature Ratings

Average 86

Audience Segmentation

Device and Browser Analytics

Audience Demographics

Paid Search Integration

Conversion Analysis

Data Visualization

Search Engine Optimization

Customer Value Analysis

Social Media Analytics

Customer Journey Modelling

API Framework

Vendor Capability Ratings

Average 83

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Vendor Support

Also Featured in...

Product Analytics

Score 9.0

View Google Analytics in this category (opens in a new tab)

A/B Testing

Score 8.7

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Customer Intelligence

Score 8.7

View Google Analytics in this category (opens in a new tab)

Google Analytics Reviews

Danilo F.

Role: C-Level
Industry: Government
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Essential service for your company, when it comes

Likeliness to Recommend

9 /10

What differentiates Google Analytics from other similar products?

The difference is dynamics, precision and reliability

What is your favorite aspect of this product?

Range and reliability

What do you dislike most about this product?

At the moment, there is nothing that I dislike about this product.

What recommendations would you give to someone considering this product?

When it comes to data and information, Google is a reference in data and information, bringing them with confidence and dynamics

Pros

Saves Time
Reliable
Enables Productivity
Trustworthy

Samuel A.

Role: Sales Marketing
Industry: Agriculture
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Incredible products but they can do better

Likeliness to Recommend

9 /10

What differentiates Google Analytics from other similar products?

A cheap and great ecosystem of products that work seamlessly together

What is your favorite aspect of this product?

Smooth integration with other Google products

What do you dislike most about this product?

Data could be very cumbersome to understand and Google data usage of personal data

What recommendations would you give to someone considering this product?

I strongly recommend this product, it is very cheap to use for a s starter and have great tutorials to guide your experience

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Lakshmi M.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

The Insight Engine: Google Analytics in Action.

Likeliness to Recommend

10 /10

What differentiates Google Analytics from other similar products?

One thing that really makes Google Analytics stand out is its comprehensive view of user engagement across the site. For example, we use Google Analytics to monitor traffic flow and identify any weak points in our funnel—whether users are dropping off in certain areas or interacting more with specific content types. This helps us quickly spot and address friction points, enabling a smoother experience for users.

What is your favorite aspect of this product?

Google Analytics excels with its goal-tracking and custom report features. Setting up goals for key actions—like form submissions, purchases, or content downloads—has helped us align our data analysis with company objectives. Custom reports make it possible to create dashboards that cater directly to the needs of specific teams, such as marketing or UX, allowing each department to focus on the metrics that matter most to them.

What do you dislike most about this product?

One limitation we occasionally encounter is that the sheer volume of options in Google Analytics can be overwhelming for new users or even experienced analysts trying to find specific data quickly.

What recommendations would you give to someone considering this product?

I’d recommend Google Analytics to any organization looking to optimize its web presence with data. It’s a powerful, adaptable platform that can fit the needs of both novice users and advanced analysts alike.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Google Analytics

What is Google Analytics?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Google Analytics Ratings

90 Likeliness to Recommend

99 Plan to Renew

1 Since last award

90 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Google Analytics?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Device and Browser Analytics Capture and summarize device and browser information.

Audience Demographics The ability to capture, analyze and display customer demographic/firmographic data from different channels.

Paid Search Integration Integrates with popular search advertising services (i.e. AdWords) and can make predictive recommendations around areas like keywords.

Conversion Analysis The ability to capture and analyze conversion (transaction) data and conversion paths from the web or associated channels.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Search Engine Optimization Provides targeted recommendations for improving and optimizing a page for organic search rankings (i.e. via A/B testing or multivariate testing).

Customer Value Analysis Predicts customer lifetime value based on past conversions.

Social Media Analytics Captures information on social signals from popular services (Twitter, Facebook, LinkedIn etc.).

Customer Journey Modelling The ability to effectively model and display customer behaviors or journeys through multiple channels and touchpoints.

API Framework Move data to and from the platform and other customer interaction applications (i.e. Marketing Automation) with ease.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Product Analytics

A/B Testing

Customer Intelligence

Google Analytics Reviews

Danilo F.

Essential service for your company, when it comes

Likeliness to Recommend

Pros

Samuel A.

Incredible products but they can do better

Likeliness to Recommend

Pros

Lakshmi M.

The Insight Engine: Google Analytics in Action.

Likeliness to Recommend

Pros

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Elastic Observability

1
Since last award

Feature Ratings

Audience Segmentation

Device and Browser Analytics

Audience Demographics

Paid Search Integration

Conversion Analysis

Data Visualization

Search Engine Optimization

Customer Value Analysis

Social Media Analytics

Customer Journey Modelling

API Framework

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Vendor Support