What is Gong?
Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
97 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gong?
Pros
- Performance Enhancing
- Enables Productivity
- Reliable
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Call Analytics
Manager Annotation and Feedback
Artificial Intelligence Engine
Role-Based Access
Dashboards and Reporting
Application Integration
Conversation Coaching
Mobile Support
Pipeline Visibility
Audio Transcription
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Usability and Intuitiveness
Ease of Implementation
Availability and Quality of Training
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Also Featured in...
Gong Reviews
Marije D.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Jul 2022
Excellent Conversation Intelligence Software
Likeliness to Recommend
What differentiates Gong from other similar products?
I am aware that there is a ton more that I could and should be utilizing and before I often found it challenging to prioritize the time I need to invest in becoming a power user but now everything is easier now.
What is your favorite aspect of this product?
The alert emails provide us with information on a variety of topics, including lost chances, potent calls, and what we're missing in our pipeline i.e., what we don't want to miss. The personnel at Gong and their dedication to our success are absolutely unique, even though the technology is excellent. Team members have helped me come up with challenges for our team goals, which is absolutely unrelated to their goal of instructing me on how to utilize the program.
What do you dislike most about this product?
I haven't yet discovered a component of the product that I detest. I only rated it a 9 out of 10 because I don't think of myself as a power user who is familiar with all the capabilities and can declare unequivocally that I adore everything about the product. It was an excellent tool.
What recommendations would you give to someone considering this product?
Do you wish to improve your sales skills? Have more effective discussions? Remove terms and phrases that only waste time and hurt your sales? Gong is undoubtedly for you if you selected yes to any of those questions. Every time you make a call, you should evaluate it.
Pros
- Helps Innovate
- Reliable
- Effective Service
- Caring
Please tell us why you think this review should be flagged.
Alex C.
- Role: Information Technology
- Industry: Finance
- Involvement: End User of Application
Submitted Jul 2022
Effective onboarding and training
Likeliness to Recommend
What differentiates Gong from other similar products?
Assembling call libraries is a breeze using Gong. It simplifies scaling up to accommodate more people and expanding existing teams. Missed chances, strong calls, and pipeline gaps are all detailed in the alert emails. Using Gong, you can quickly examine and double-check that you do not forget any of the meeting's key points.
What is your favorite aspect of this product?
Gong's ability to record phone conversations and transcribe them for the later study is a huge time-saver. Gong captures the discussion and follows up with a summary email that details the agreed-upon next steps. It also flags any follow-up tasks mentioned so that nothing important gets missed. The transcripts are helpful since they are word-for-word. Gong is an excellent method of mentoring and training.
What do you dislike most about this product?
Today, Gong's only real drawback is that it's so powerful that you never get around to utilizing it. There is no method to include LinkedIn messages, SMS discussions, or meetings in the log, which might result in insufficient information for the AI. It doesn't account for interactions outside of formal channels like email, discussions, and phone calls but is nevertheless crucial to the progress of a transaction.
What recommendations would you give to someone considering this product?
Using Gong, it has created more robust pipelines, sped up the onboarding process for new team members, and increased our overall efficiency. It helps analyze conversations with the team and discuss both areas for growth and accomplishment. Unless you are completely financially independent, GongGong is a good idea.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.
Brandon L.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2022
Excellent tool for gaining a deeper knowledge
Likeliness to Recommend
What differentiates Gong from other similar products?
Gong has assisted us in identifying our ideal client profile, strengthening our pipelines, accelerating the onboarding of new team members, and scaling. They have been a devoted partner who is dedicated to our company's growth. It makes working with bigger teams and scaling teams simple.
What is your favorite aspect of this product?
Gong is a new service to me, but it has already shown to be a fantastic tool for training and reviewing conversations and Zooms. The level of insights we can get e.g metrics, visuals, and feedback are comparable to those we may receive from a manager, but honestly, I believe the algorithm provides us with a lot more information than a human being could in such a short amount of time.
What do you dislike most about this product?
Since my business development team utilizes Gong every day, it's difficult to give an honest answer given that we never really experience any problems or hiccups with the program. For every organization, it was practically the ideal tool, and we had no problems with it.
What recommendations would you give to someone considering this product?
Gong will be helpful unless you are financially independent as an individual. If you work solely for fun and are not concerned in the least about your output, Gong.io is the ideal partner and will keep everything for you. I heartily urge you to do this.
Pros
- Performance Enhancing
- Efficient Service
- Caring
- Client Friendly Policies
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