Gong.io Inc.

Gong

Composite Score

8.4 /10

CX Score

8.4 /10

41 Reviews Write a Review

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What is Gong?

Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.

Company Details

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Awards & Recognition

Gong won the following awards in the Sales Coaching category

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Gong Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gong.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

93 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gong?

3% Negative

10% Neutral

87% Positive

Pros

Trustworthy
Fair
Effective Service
Unique Features

Feature Ratings

Average 87

Coaching Notes

Call Ingestion

Dashboards, Analytics and Reporting

Coaching Records

Collaboration

LMS Integration

AI Feedback

AI Simulation Training

Application Integration

Video Practice

Custom Scorecard Templates

Vendor Capability Ratings

Average 83

Breadth of Features

Ease of Data Integration

Quality of Features

Ease of Implementation

Ease of IT Administration

Vendor Support

Availability and Quality of Training

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Ease of Customization

Also Featured in...

Conversation Intelligence

Score 9.1

View Gong in this category (opens in a new tab)

Sales Analytics

Score 8.4

View Gong in this category (opens in a new tab)

Gong Reviews

Shaun H.

Role: Operations
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2024

The best Sales Coaching solution

Likeliness to Recommend

9 /10

What differentiates Gong from other similar products?

Gong is purpose-built for sales coaching. While looking at other solutions, it felt they were add-ons to a company's core platform. Gong's library of integrations was much more extensive than competitors as well, which is a huge plus.

What is your favorite aspect of this product?

Overall, big fan of the administration of the tool. Once you set it up, you rarely need to continue to develop or troubleshoot the solution. It's very much plug-and-play. The end users love the intuitiveness. And the managers love sales coaching and how AI helps speed that process up.

What do you dislike most about this product?

We simply need a better mobile interface. For those sales users constantly on the road, it would be a huge win to have a more intuitive and user friendly mobile interface so we can continue to have them use the platform like our laptop users do.

What recommendations would you give to someone considering this product?

Try before you buy! Reach out to them for a POC, and make sure it meets your needs.

Pros

Reliable
Enables Productivity
Efficient Service
Acts with Integrity

Jorge A.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Interactions with customers they improve.

Likeliness to Recommend

9 /10

What differentiates Gong from other similar products?

Increases productivity by offering possibilities for continuous learning and processed information. To train sales teams, call the library.

What is your favorite aspect of this product?

Gong I like it, I can interact with CRM so calls can connect to business results. For transcription of conversations and performance evaluations.

What do you dislike most about this product?

Gong is pricey, has an English-only interface, and its Spanish transcriptions might not be precise.

What recommendations would you give to someone considering this product?

I suggest Gong to record, transcribe, analyze calls and video conferences, it allows you to detect profitable trends. It also optimizes contact management through interaction with systems such as CRM, offering important indicators that support data-driven decision making.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Kyle B.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Very powerful software, but can a bit overwhelming

Likeliness to Recommend

8 /10

What differentiates Gong from other similar products?

Very strong AI functionality. Strong integrations. Great alerts, but for an SMB sales team those alerts can be a bit overwhelming/overkill.

What is your favorite aspect of this product?

The AI functionality recommendations after each call.

What do you dislike most about this product?

Can be a bit difficult to utilize all of the tools. Would be nice if it could send out recordings to meeting attendies automatically. Would be nice if it could replace outreach all together.

What recommendations would you give to someone considering this product?

Incredible product, but might be a bit too much for a small high volume SMB sales team.

Pros

Unique Features
Reliable
Trustworthy
Effective Service

Cons

Vendor's Interest First

Gong

What is Gong?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Gong Ratings

90 Likeliness to Recommend

1 Since last award

93 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Gong?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Coaching Notes The solution allows managers to provide comments and feedback on calls, pitch practices etc. and to assign a score based on predefined scorecard.

Call Ingestion The platform can record or import sales calls from multiple channels i.e. phone, conference services, meeting platforms like Teams, WebEx or Zoom.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Coaching Records Centralized view of all evaluations, ratings, feedback by user.

Collaboration Able to share feedback, calls or videos with other individuals within the organization and allow peers to give feedback.

LMS Integration Provides full LMS capabilities by either being SCORM-compliant (integration with an existing on premise LMS) or by providing SaaS-based LMS capabilities.

AI Feedback Software is able to listen to calls and evaluate based on clarity, pace, sentence length, questions asked etc. to provide insights and score objectively.

AI Simulation Training Sales reps have the ability to conduct a video call, slide presentation, pitch recording, product demo etc. with an AI Assistant.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Video Practice Sales teams can record a video response, creating a practice environment for individuals to handle objections, role play etc.

Custom Scorecard Templates Ability to customize templates based on organizational KPIs, activities and objectives.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Conversation Intelligence

Sales Analytics

Gong Reviews

Shaun H.

The best Sales Coaching solution

Likeliness to Recommend

Pros

Jorge A.

Interactions with customers they improve.

Likeliness to Recommend

Pros

Kyle B.

Very powerful software, but can a bit overwhelming

Likeliness to Recommend

Pros

Cons

1
Since last award

Feature Ratings

Coaching Notes

Call Ingestion

Dashboards, Analytics and Reporting

Coaching Records

Collaboration

LMS Integration

AI Feedback

AI Simulation Training

Application Integration

Video Practice

Custom Scorecard Templates

Vendor Capability Ratings

Breadth of Features

Ease of Data Integration

Quality of Features

Ease of Implementation

Ease of IT Administration

Vendor Support

Availability and Quality of Training

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Ease of Customization