What is Gong?
Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
1
Since last award
93 Plan to Renew
2
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 89%
- Negotiation and Contract:
- 82%
- Conflict Resolution:
- 90%
- Strategy & Innovation:
- 90%
- Service Experience:
- 91%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gong?
Pros
- Fair
- Unique Features
- Includes Product Enhancements
- Appreciates Incumbent Status
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Dashboard
Data Ingestion and Interoperability
Predictive Sales Forecasting
Collaboration
Visual Pipeline Monitoring
Scenario Analysis
Artificial Intelligence-Based Insights
Predictive Time-Series Reporting & Analytics
Pipeline Planning
Territory Analytics and Management
Intelligent Alerts and Notifications
Vendor Capability Ratings
Quality of Features
Business Value Created
Breadth of Features
Ease of Data Integration
Ease of Implementation
Ease of IT Administration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Availability and Quality of Training
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Gong Reviews
Cody R.
- Role: Information Technology
- Industry: Retail
- Involvement: End User of Application
Submitted Mar 2025
The most efficient sales analytics solution
Likeliness to Recommend
What differentiates Gong from other similar products?
It involves wide integration with many CRM software and collaboration platforms. For example, zoom, etc. It is unique in syncing the data automatically with many CRM platforms to eliminate the record of manual data. It also enhances the accuracy of the CRM by assuring that all the deal happenings are analyzed and legged.
What is your favorite aspect of this product?
One of the most reliable solution I have ever used in my organization is Gong. It analyzes the patterns and surfaces insights across hundreds of sales collaborations, by guiding us with the best beneficial way that drive to success. Its seamless integration with powerful CRM platforms ensures the syncing of the data to streamline the workflow. It helps us to avoid the introduction of manual data thus improving the forecasting accurately.
What do you dislike most about this product?
It is a cloud-based software that requires a highly strong availability of the internet for the analysis of the data and to access any file. In case, if we are having issues with internet connectivity, this disturbs their work and unable them to deliver effectively.
What recommendations would you give to someone considering this product?
One should regularly review the usage reports of the software by the team members to ensure the adoption of it effectively and to overcome any challenges hindering its adoption. To encourage its use highlight its quick wins.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Akanksha B.
- Role: Sales Marketing
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted Dec 2024
Gong: Transforming Sales with AI Insights
Likeliness to Recommend
What differentiates Gong from other similar products?
Gong stands out from other sales tools because it uses advanced AI to analyze sales conversations, providing valuable insights into customer sentiment and key moments. It offers a comprehensive view of the entire sales process, from lead generation to deal closure, helping teams track and forecast sales more accurately.
What is your favorite aspect of this product?
My favorite aspect of Gong is its AI-driven conversation analysis. The way it can automatically transcribe, analyze, and extract key insights from sales calls is impressive. It not only helps sales teams understand what strategies are working but also provides actionable feedback to improve future interactions.
What do you dislike most about this product?
One downside of Gong is that it can be complex to set up and navigate for new users. While the platform offers powerful insights, it may take time for teams to fully understand and utilize all its features effectively. Additionally, its cost may be prohibitive for some smaller organizations compared to other simpler sales tools.
What recommendations would you give to someone considering this product?
If you're considering Gong, make sure to evaluate if your sales team will benefit from its advanced features like conversation analysis and deal tracking. Take advantage of available training resources to overcome the learning curve and maximize its potential. Starting with a trial can help you assess its fit for your business.
Pros
- Helps Innovate
- Unique Features
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.
Jacob G.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Dec 2024
Gong tracks well and delivers as promissed
Likeliness to Recommend
What differentiates Gong from other similar products?
Gong integrates with salesforce well.
What is your favorite aspect of this product?
I like the reliability of the call tracking.
What do you dislike most about this product?
I can't think of anything.
What recommendations would you give to someone considering this product?
Try it out!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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