Gong.io

Gong

Composite Score

8.3 /10

CX Score

8.2 /10

24 Reviews Write a Review

Claim Software

What is Gong?

Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.

Company Details

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Awards & Recognition

Gong won the following awards in the Sales Analytics category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

Latest Award, 2024

Gong Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gong.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

6
Since last award

91 Plan to Renew

2
Since last award

82 Satisfaction of Cost Relative to Value

5
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gong?

4% Negative

4% Neutral

92% Positive

Pros

Fair
Unique Features
Includes Product Enhancements
Appreciates Incumbent Status

Feature Ratings

Average 81

Dashboard

Predictive Sales Forecasting

Scenario Analysis

Data Ingestion and Interoperability

Collaboration

Artificial Intelligence-Based Insights

Pipeline Planning

Predictive Time-Series Reporting & Analytics

Territory Analytics and Management

Visual Pipeline Monitoring

Intelligent Alerts and Notifications

Vendor Capability Ratings

Average 86

Breadth of Features

Quality of Features

Business Value Created

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Also Featured in...

Conversation Intelligence

Score 9.1

View Gong in this category (opens in a new tab)

Sales Coaching

Score 8.4

View Gong in this category (opens in a new tab)

Gong Reviews

Akanksha B.

Role: Sales Marketing
Industry: Communications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2024

Gong: Transforming Sales with AI Insights

Likeliness to Recommend

8 /10

What differentiates Gong from other similar products?

Gong stands out from other sales tools because it uses advanced AI to analyze sales conversations, providing valuable insights into customer sentiment and key moments. It offers a comprehensive view of the entire sales process, from lead generation to deal closure, helping teams track and forecast sales more accurately.

What is your favorite aspect of this product?

My favorite aspect of Gong is its AI-driven conversation analysis. The way it can automatically transcribe, analyze, and extract key insights from sales calls is impressive. It not only helps sales teams understand what strategies are working but also provides actionable feedback to improve future interactions.

What do you dislike most about this product?

One downside of Gong is that it can be complex to set up and navigate for new users. While the platform offers powerful insights, it may take time for teams to fully understand and utilize all its features effectively. Additionally, its cost may be prohibitive for some smaller organizations compared to other simpler sales tools.

What recommendations would you give to someone considering this product?

If you're considering Gong, make sure to evaluate if your sales team will benefit from its advanced features like conversation analysis and deal tracking. Take advantage of available training resources to overcome the learning curve and maximize its potential. Starting with a trial can help you assess its fit for your business.

Pros

Helps Innovate
Unique Features
Efficient Service
Effective Service

Jacob G.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

Gong tracks well and delivers as promissed

Likeliness to Recommend

10 /10

What differentiates Gong from other similar products?

Gong integrates with salesforce well.

What is your favorite aspect of this product?

I like the reliability of the call tracking.

What do you dislike most about this product?

I can't think of anything.

What recommendations would you give to someone considering this product?

Try it out!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Lydia W.

Role: Sales Marketing
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2024

Great execution of an unnecessary product

Likeliness to Recommend

4 /10

What differentiates Gong from other similar products?

It's functionality is impressive! Truly the best in class and easier to deploy than other competitors.

What is your favorite aspect of this product?

The deal board is well visualized and incredibly helpful.

What do you dislike most about this product?

Asynchronous coaching and giving feedback to reps without them being there to engage in a discussion about it didn't lift rep performance the way we thought it would.

What recommendations would you give to someone considering this product?

Give coaching to your team in person, not asynchronously.

Pros

Efficient Service
Effective Service
Caring
Saves Time

Cons

Less Performance Enhancing
Less Productive

Gong

What is Gong?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

Gong Ratings

93 Likeliness to Recommend

6 Since last award

91 Plan to Renew

2 Since last award

82 Satisfaction of Cost Relative to Value

5 Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Gong?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Dashboard Generate presentation ready QBRs, reports and dashboards. Includes progress to goal, growth forecasts, average sales cycle and ACV, and lead source analysis.

Predictive Sales Forecasting Includes the ability to project sales/revenue over a specified period of time, using a combination of historical performance and/or external signals.

Scenario Analysis The solution provides the ability to create and model different projected revenue and growth scenarios based on multivariate, user-defined conditions.

Data Ingestion and Interoperability Includes bidirectional connections with external sources of data i.e. CRM Systems and Marketing Automation Tools, to improve the breadth of contact information.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Artificial Intelligence-Based Insights Includes predictive insights and forecasted on artificial intelligence rather than purely historical data.

Pipeline Planning Determine how much pipeline is necessary to meet revenue targets, specifically, understand if there is sufficient pipeline coverage for a given quarter.

Predictive Time-Series Reporting & Analytics Includes time-series analytics on critical sales metrics, including forecasts, pipeline, activity, and quota attainment.

Territory Analytics and Management Includes the ability to analyze capacity and allocate resources for targeting key segments in a given territory or market.

Visual Pipeline Monitoring Includes customizable visualizations of the sales pipeline for monitoring pipeline health, risk, quality and goal progression.

Intelligent Alerts and Notifications Includes notifications across a range of channels including in-platform (tray notification), SMS and email customized to trigger in specific circumstances.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Conversation Intelligence

Sales Coaching

Gong Reviews

Akanksha B.

Gong: Transforming Sales with AI Insights

Likeliness to Recommend

Pros

Jacob G.

Gong tracks well and delivers as promissed

Likeliness to Recommend

Pros

Lydia W.

Great execution of an unnecessary product

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Dashboard

Predictive Sales Forecasting

Scenario Analysis

Data Ingestion and Interoperability

Collaboration

Artificial Intelligence-Based Insights

Pipeline Planning

Predictive Time-Series Reporting & Analytics

Territory Analytics and Management

Visual Pipeline Monitoring

Intelligent Alerts and Notifications

Vendor Capability Ratings

Breadth of Features

Quality of Features

Business Value Created

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization