Gong Logo Award Winner Product Badge
Gong Logo Award Winner Product Badge
Gong.io Inc.

Gong

Composite Score
8.4 /10
CX Score
8.4 /10

What is Gong?

Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.

Company Details


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Awards & Recognition

Gong won the following awards in the Sales Analytics category

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Gong Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gong.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

98 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gong?

0% Negative
6% Neutral
94% Positive

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Effective Service

Feature Ratings

Average 85

Scenario Analysis

89

Dashboard

86

Visual Pipeline Monitoring

86

Predictive Sales Forecasting

86

Data Ingestion and Interoperability

86

Artificial Intelligence-Based Insights

85

Collaboration

85

Territory Analytics and Management

84

Predictive Time-Series Reporting & Analytics

84

Pipeline Planning

84

Intelligent Alerts and Notifications

82

Vendor Capability Ratings

Average 87

Breadth of Features

90

Quality of Features

90

Ease of IT Administration

90

Business Value Created

89

Ease of Implementation

88

Ease of Data Integration

87

Vendor Support

87

Availability and Quality of Training

85

Product Strategy and Rate of Improvement

85

Usability and Intuitiveness

83

Ease of Customization

82

Gong Reviews

Luisito C.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

One stop shop for call recordings

Likeliness to Recommend

10 /10

What differentiates Gong from other similar products?

It provides analytics to all calls and insights. can easily integrated to SF and Sales Loft

What is your favorite aspect of this product?

Dashboard shows your open pipeline, After meeting it gives you the summary of the meeting call highlights and Spotlights that can be emailed to the customer as follow up

What do you dislike most about this product?

It does not record inbound call that is received in sales loft

What recommendations would you give to someone considering this product?

Gong is the a one stop solutions to review your call, analytic of the meeting and integrated to SF

Pros

  • Reliable
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Adeetya U.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Fab-Fanastic-Friendly

Likeliness to Recommend

10 /10

What differentiates Gong from other similar products?

helps you close more deals by shining the light on your team's sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.

What is your favorite aspect of this product?

Gong captures customer interactions, analyzes them for useful insights, then helps CSMs apply those learnings to determine the next best action. Your CSMs will have a clear picture of the conversation customers had during each stage, so they have everything they need to set each customer up for success.

What do you dislike most about this product?

Nothing at all

What recommendations would you give to someone considering this product?

Gong plugs into your CRM and communications systems to capture and analyze customer data with AI so you know: which deals are at risk, how much pipeline is affected, and which opportunities to roll up in your forecast.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cody L.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

You spoke, Gong listened

Likeliness to Recommend

10 /10

What differentiates Gong from other similar products?

There are other products on the market, however nothing is currently providing the same dashboard/reporting/insights that Gong currently offers. It's nice to have the audio logs from calls with summaries and transcripts, really caters to each type of learner. It is easy to see when folks are reviewing calls, giving feedback or are looking at areas of growth.

What is your favorite aspect of this product?

My favorite aspect of the product is the recap and then the artificial intelligence summary of the call along with key points. While the AI technology still has a ways to go, so do most companies with their AI. I'm excited to see where the future of this product goes, and I'm excited to continue using Gong in sales.

What do you dislike most about this product?

There's nothing I dislike about the product. There aren't really "useless" features, and it feels like a great value for our team.

What recommendations would you give to someone considering this product?

Gong is a perfect tool for data, research, and market insights. If you have pains right now in training teammates, getting teammates up to speed, or are losing critical deals in your process.. you should get Gong.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Efficient Service

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