What is Gong?
Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
98 Likeliness to Recommend
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Since last award
94 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gong?
Pros
- Reliable
- Trustworthy
- Unique Features
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Scenario Analysis
Dashboard
Visual Pipeline Monitoring
Predictive Sales Forecasting
Data Ingestion and Interoperability
Artificial Intelligence-Based Insights
Collaboration
Territory Analytics and Management
Predictive Time-Series Reporting & Analytics
Pipeline Planning
Intelligent Alerts and Notifications
Vendor Capability Ratings
Breadth of Features
Quality of Features
Ease of IT Administration
Business Value Created
Ease of Implementation
Ease of Data Integration
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Customization
Also Featured in...
Gong Reviews
Luisito C.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Jan 2024
One stop shop for call recordings
Likeliness to Recommend
What differentiates Gong from other similar products?
It provides analytics to all calls and insights. can easily integrated to SF and Sales Loft
What is your favorite aspect of this product?
Dashboard shows your open pipeline, After meeting it gives you the summary of the meeting call highlights and Spotlights that can be emailed to the customer as follow up
What do you dislike most about this product?
It does not record inbound call that is received in sales loft
What recommendations would you give to someone considering this product?
Gong is the a one stop solutions to review your call, analytic of the meeting and integrated to SF
Pros
- Reliable
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
Please tell us why you think this review should be flagged.
Adeetya U.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jan 2024
Fab-Fanastic-Friendly
Likeliness to Recommend
What differentiates Gong from other similar products?
helps you close more deals by shining the light on your team's sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.
What is your favorite aspect of this product?
Gong captures customer interactions, analyzes them for useful insights, then helps CSMs apply those learnings to determine the next best action. Your CSMs will have a clear picture of the conversation customers had during each stage, so they have everything they need to set each customer up for success.
What do you dislike most about this product?
Nothing at all
What recommendations would you give to someone considering this product?
Gong plugs into your CRM and communications systems to capture and analyze customer data with AI so you know: which deals are at risk, how much pipeline is affected, and which opportunities to roll up in your forecast.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Cody L.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2024
You spoke, Gong listened
Likeliness to Recommend
What differentiates Gong from other similar products?
There are other products on the market, however nothing is currently providing the same dashboard/reporting/insights that Gong currently offers. It's nice to have the audio logs from calls with summaries and transcripts, really caters to each type of learner. It is easy to see when folks are reviewing calls, giving feedback or are looking at areas of growth.
What is your favorite aspect of this product?
My favorite aspect of the product is the recap and then the artificial intelligence summary of the call along with key points. While the AI technology still has a ways to go, so do most companies with their AI. I'm excited to see where the future of this product goes, and I'm excited to continue using Gong in sales.
What do you dislike most about this product?
There's nothing I dislike about the product. There aren't really "useless" features, and it feels like a great value for our team.
What recommendations would you give to someone considering this product?
Gong is a perfect tool for data, research, and market insights. If you have pains right now in training teammates, getting teammates up to speed, or are losing critical deals in your process.. you should get Gong.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Efficient Service
Please tell us why you think this review should be flagged.
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