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What is Gong?
Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
93 Likeliness to Recommend
6
Since last award
91 Plan to Renew
2
Since last award
82 Satisfaction of Cost Relative to Value
5
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gong?
Pros
- Fair
- Unique Features
- Includes Product Enhancements
- Appreciates Incumbent Status
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Dashboard
Predictive Sales Forecasting
Scenario Analysis
Data Ingestion and Interoperability
Collaboration
Artificial Intelligence-Based Insights
Pipeline Planning
Predictive Time-Series Reporting & Analytics
Territory Analytics and Management
Visual Pipeline Monitoring
Intelligent Alerts and Notifications
Vendor Capability Ratings
Breadth of Features
Quality of Features
Business Value Created
Ease of Implementation
Ease of Data Integration
Ease of IT Administration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Customization
Also Featured in...
Gong Reviews
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Cody L.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2024
You spoke, Gong listened
Likeliness to Recommend
What differentiates Gong from other similar products?
There are other products on the market, however nothing is currently providing the same dashboard/reporting/insights that Gong currently offers. It's nice to have the audio logs from calls with summaries and transcripts, really caters to each type of learner. It is easy to see when folks are reviewing calls, giving feedback or are looking at areas of growth.
What is your favorite aspect of this product?
My favorite aspect of the product is the recap and then the artificial intelligence summary of the call along with key points. While the AI technology still has a ways to go, so do most companies with their AI. I'm excited to see where the future of this product goes, and I'm excited to continue using Gong in sales.
What do you dislike most about this product?
There's nothing I dislike about the product. There aren't really "useless" features, and it feels like a great value for our team.
What recommendations would you give to someone considering this product?
Gong is a perfect tool for data, research, and market insights. If you have pains right now in training teammates, getting teammates up to speed, or are losing critical deals in your process.. you should get Gong.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Efficient Service
Please tell us why you think this review should be flagged.
![](https://cdn-public.softwarereviews.com/production/profile_image/2133976/original/2133976.jpg?1703258534)
Ellie G.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2023
Very user friendly, wonderful product!
Likeliness to Recommend
What differentiates Gong from other similar products?
I'm not sure, I haven't used any other products similar to Gong
What is your favorite aspect of this product?
The ability to go back and review my calls as well as see my statistics from the call
What do you dislike most about this product?
Sometimes the transcription doesn't always pick up the right person or transcribe the right thing. Could be accents and how quickly people speak.
What recommendations would you give to someone considering this product?
It is an amazing product. The insights are great. The AI next steps are good.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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Dorica P.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2023
Very reliable and makes my life easier!
Likeliness to Recommend
What differentiates Gong from other similar products?
Gong has the ability to do Conversation Analytics, Deals and PIpeline Visibility, easily integrated to Salesforce, it also has the capability to do provide coaching and training guidelines based on a specific conversation, and it has AI driven Insights, which made it very efficient to any line of businesses that requires the following functions.
What is your favorite aspect of this product?
What I really like about Gong is its Conversation Analytics capability. As an Account Manager, it gives me the ability to keep records of all my conversations to my clients, whether its a phone call or a meeting booked. This is very important as this allows me to have a better understanding of my customers needs - with my job, it is very important to identify my customer's preferences and discover if there are pain points as this I will allow me to tailor fit products and services that the team would recommend.
What do you dislike most about this product?
The only thing that Gong can improve on is the transcript that is being provided. The effectiveness of the conversation is highly dependednt to the quality of the data it analyzes. Let's say for example, if the call is being recorded poorly or if there are words spoken unclear, then Gong won't be able to recognize the correct word or information given.
What recommendations would you give to someone considering this product?
Gong is one of I can say efficient tools or platforms that I have ever used and what I recommend mostly is first, the cost, an organization should consider on how this kind of platform will be very beneficial or if a company will be able to use the full potential of the system, then training materials and resources. Though Gong for me is very user friendly, if training resources won't be enough, then we might be loosing the use of the full functionality of this system.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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