Gong Logo Award Winner Product Badge
Gong Logo Award Winner Product Badge
Gong.io Inc.

Gong

Composite Score
8.4 /10
CX Score
8.4 /10

What is Gong?

Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.

Company Details


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Awards & Recognition

Gong won the following awards in the Sales Analytics category

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Gong Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gong.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

98 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gong?

0% Negative
6% Neutral
94% Positive

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Effective Service

Feature Ratings

Average 85

Scenario Analysis

89

Dashboard

86

Visual Pipeline Monitoring

86

Predictive Sales Forecasting

86

Data Ingestion and Interoperability

86

Artificial Intelligence-Based Insights

85

Collaboration

85

Territory Analytics and Management

84

Predictive Time-Series Reporting & Analytics

84

Pipeline Planning

84

Intelligent Alerts and Notifications

82

Vendor Capability Ratings

Average 87

Breadth of Features

90

Quality of Features

90

Ease of IT Administration

90

Business Value Created

89

Ease of Implementation

88

Ease of Data Integration

87

Vendor Support

87

Availability and Quality of Training

85

Product Strategy and Rate of Improvement

85

Usability and Intuitiveness

83

Ease of Customization

82

Gong Reviews

Danny L.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Amazing product!

Likeliness to Recommend

10 /10

What differentiates Gong from other similar products?

It creates actionable insights based on conversations with leads

What is your favorite aspect of this product?

The call transcribing feature and searchable function

What do you dislike most about this product?

Nothing I disliked

What recommendations would you give to someone considering this product?

Make the most of the insights given by Gong

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Inspires Innovation

Kelsey T.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

I love Gong and think it's great for training

Likeliness to Recommend

10 /10

What differentiates Gong from other similar products?

I've only ever used Gong but I really like it.

What is your favorite aspect of this product?

Training purposes for listening to calls

What do you dislike most about this product?

sometimes the AI features seemed off.

What recommendations would you give to someone considering this product?

Use all the features and talk to your managers about reviewing the calls together.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Sales Marketing
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jan 2024

Easy to use

Likeliness to Recommend

10 /10

Pros

  • Continually Improving Product
  • Effective Service
  • Caring
  • Respectful

Cons

  • Vendor's Interest First

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