Gong Logo Award Winner Product Badge
Gong Logo Award Winner Product Badge
Gong.io

Gong

Composite Score
8.7 /10
CX Score
8.8 /10

What is Gong?

Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Gong won the following awards in the Sales Analytics category

Filter By

Gong Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gong.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

1
Since last award

93 Plan to Renew

2
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


Emotional Footprint Overview

Chart with 5 data points.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
{y}
{name}

Emotional Footprint Overview

Product Experience:
88%
Negotiation and Contract:
84%
Conflict Resolution:
90%
Strategy & Innovation:
91%
Service Experience:
92%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gong?

Chart

Bar chart with 10 data series.
The chart has 1 X axis displaying values. Range: -0.5 to 0.5.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
3% Negative
7% Neutral
90% Positive

Pros

  • Fair
  • Includes Product Enhancements
  • Appreciates Incumbent Status
  • Transparent

Feature Ratings

Average 82

Predictive Sales Forecasting

85

Data Ingestion and Interoperability

85

Dashboard

84

Scenario Analysis

83

Collaboration

83

Visual Pipeline Monitoring

83

Artificial Intelligence-Based Insights

82

Pipeline Planning

81

Predictive Time-Series Reporting & Analytics

81

Territory Analytics and Management

79

Intelligent Alerts and Notifications

78

Vendor Capability Ratings

Average 86

Quality of Features

90

Breadth of Features

88

Ease of Data Integration

88

Business Value Created

87

Ease of Implementation

86

Usability and Intuitiveness

86

Ease of IT Administration

85

Vendor Support

83

Product Strategy and Rate of Improvement

83

Ease of Customization

83

Availability and Quality of Training

80

Gong Reviews

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Oct 2024

Essential tool for sales insights and action

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Shantel R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

GONG has made me 300x better at my role. MUST HAVE

Likeliness to Recommend

10 /10

What differentiates Gong from other similar products?

Gong is a game changer. The ease of usage and seamless integration into my cur4rent workflow make it my favorite tool of all time.

What is your favorite aspect of this product?

I used to hate having my calls recorded, now I am SICK if Gong doesn't join. I am ale to send immediate actionable email follow up after EACH call and that is a game changer as it used t take me forever to draft follow up messages!

What do you dislike most about this product?

I wish my organization would purchase additional Gong features! We are unable to upload calls which is annoying, and we are also unable to sync our emails

What recommendations would you give to someone considering this product?

GET THIS NOW! You will NOT be disappointed!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ahmet A.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

Amazing to analyse the calls!

Likeliness to Recommend

10 /10

What differentiates Gong from other similar products?

It ia AI supported and has lots of different languages that it can recognise. Automatically shows you where did you do good and which skills you should improve at the conversation.

What is your favorite aspect of this product?

Analiyse you the call and you can create a strategy with that

What do you dislike most about this product?

There is no Turkish language to analyse :(

What recommendations would you give to someone considering this product?

It is definitely great product to improve and help you to analyse the calls.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Gong Comparisons