
What is Gong?
Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
1
Since last award
93 Plan to Renew
2
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 88%
- Negotiation and Contract:
- 84%
- Conflict Resolution:
- 90%
- Strategy & Innovation:
- 91%
- Service Experience:
- 92%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gong?
Pros
- Fair
- Includes Product Enhancements
- Appreciates Incumbent Status
- Transparent
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Predictive Sales Forecasting
Data Ingestion and Interoperability
Dashboard
Scenario Analysis
Collaboration
Visual Pipeline Monitoring
Artificial Intelligence-Based Insights
Pipeline Planning
Predictive Time-Series Reporting & Analytics
Territory Analytics and Management
Intelligent Alerts and Notifications
Vendor Capability Ratings
Quality of Features
Breadth of Features
Ease of Data Integration
Business Value Created
Ease of Implementation
Usability and Intuitiveness
Ease of IT Administration
Vendor Support
Product Strategy and Rate of Improvement
Ease of Customization
Availability and Quality of Training
Also Featured in...
Gong Reviews
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Oct 2024
Essential tool for sales insights and action
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Shantel R.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2024
GONG has made me 300x better at my role. MUST HAVE
Likeliness to Recommend
What differentiates Gong from other similar products?
Gong is a game changer. The ease of usage and seamless integration into my cur4rent workflow make it my favorite tool of all time.
What is your favorite aspect of this product?
I used to hate having my calls recorded, now I am SICK if Gong doesn't join. I am ale to send immediate actionable email follow up after EACH call and that is a game changer as it used t take me forever to draft follow up messages!
What do you dislike most about this product?
I wish my organization would purchase additional Gong features! We are unable to upload calls which is annoying, and we are also unable to sync our emails
What recommendations would you give to someone considering this product?
GET THIS NOW! You will NOT be disappointed!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Ahmet A.
- Role: Sales Marketing
- Industry: Education
- Involvement: End User of Application
Submitted Jul 2024
Amazing to analyse the calls!
Likeliness to Recommend
What differentiates Gong from other similar products?
It ia AI supported and has lots of different languages that it can recognise. Automatically shows you where did you do good and which skills you should improve at the conversation.
What is your favorite aspect of this product?
Analiyse you the call and you can create a strategy with that
What do you dislike most about this product?
There is no Turkish language to analyse :(
What recommendations would you give to someone considering this product?
It is definitely great product to improve and help you to analyse the calls.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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