Gong.io

Gong

Composite Score

9.1 /10

CX Score

9.2 /10

174 Reviews Write a Review

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What is Gong?

Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.

Company Details

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Awards & Recognition

Gong won the following awards in the Conversation Intelligence category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

9 Top Rated Capabilities

11 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Product Impact

2024

2023 Data Quadrant Gold Medalist

2023

11 Top Rated Capabilities

11 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation

2023

Gong Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gong.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

95 Plan to Renew

2
Since last award

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gong?

1% Negative

6% Neutral

93% Positive

Pros

Reliable
Enables Productivity
Respectful
Fair

Feature Ratings

Average 87

Call Recording

Manager Annotation and Feedback

Call Analytics

Role-Based Access

Artificial Intelligence Engine

Application Integration

Conversation Coaching

Dashboards and Reporting

Pipeline Visibility

Mobile Support

Audio Transcription

Vendor Capability Ratings

Average 86

Quality of Features

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Also Featured in...

Sales Coaching

Score 8.4

View Gong in this category (opens in a new tab)

Sales Analytics

Score 8.3

View Gong in this category (opens in a new tab)

Gong Reviews

Amber F.

Role: Consultant
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2024

I can't imagine working without Gong!

Likeliness to Recommend

10 /10

What differentiates Gong from other similar products?

Gong is unique in its features, approach, flexibility, and usability. It combines everything I look for into one platform, unlike others that require add-ons or third party integrations to get everything.

What is your favorite aspect of this product?

The ability to search, sort, review, catalog, and tag calls and set followups and reminders. GONE are the days of frantically slacking myself notes or trying to jot them down without looking distracted on camera!

What do you dislike most about this product?

Nothing at all.

What recommendations would you give to someone considering this product?

It's the name in this space for a reason. Like Salesforce to CRMs.

Pros

Efficient Service
Effective Service
Caring
Saves Time

Daniel C.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

Tool for Product folks to Empathize with Customer

Likeliness to Recommend

10 /10

What differentiates Gong from other similar products?

The power of conversation intelligence is amazing, it summarizes the call, easy to track keywords across the call and analyse the customer interaction is amazing Helps me and team empathize with customer based on relevant use case, Powerful filters help efficiently find the relevant calls to analyse

What is your favorite aspect of this product?

Search and filter across the calls is powerfull. also capability of organizing calls to folders make life easier

What do you dislike most about this product?

Option to tag and highlight specific points in a call recording would be helpful to finally make conclusions about a use case across calls

What recommendations would you give to someone considering this product?

Come up with more AI features to help product team to get insights from calls across organisation For eg 1. Biggest pain point of customer 2. Most demanded features 3. Customer emotion 4. Customer delight factors, moments snippets from the video highlighting the moment

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Kaitlyn G.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Gong Never Disappoints!

Likeliness to Recommend

10 /10

What differentiates Gong from other similar products?

I have never encountered such a great learning tool in terms of listening to my peers callbacks and implementing takeaways into my talk track.

What is your favorite aspect of this product?

Love the fact that calls are uploaded immediately and you can listen to any SDRs call (on other teams) and use it as a coaching lesson.

What do you dislike most about this product?

We don't really have Gong integrated with our tech stack besides Outreach and Zoom, BUT we don't need to.

What recommendations would you give to someone considering this product?

If you are trying to get SDRs stronger on the phones, Gong is the perfect tool to increase confidence and is a great coachable opportunity.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Gong

What is Gong?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Gong Ratings

92 Likeliness to Recommend

95 Plan to Renew

2 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Gong?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Manager Annotation and Feedback The solution allows managers to provide annotation and feedback on recorded calls, and to assign calls a score based on predefined or user-defined rubric.

Call Analytics Real-time and historical reporting and analytics on call metrics, such as talk time, competition win rate, key words, sentiment etc.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Conversation Coaching The solution makes proactive recommendations to sales reps based on call attributes and dynamics, for example, balance of talk time or keywords mentioned.

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Pipeline Visibility Single view into deals by combining customer interactions for visibility into executive involvement, history with past employees and leading sales indicators.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Sales Coaching

Sales Analytics

Gong Reviews

Amber F.

I can't imagine working without Gong!

Likeliness to Recommend

Pros

Daniel C.

Tool for Product folks to Empathize with Customer

Likeliness to Recommend

Pros

Kaitlyn G.

Gong Never Disappoints!

Likeliness to Recommend

Pros

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Feature Ratings

Call Recording

Manager Annotation and Feedback

Call Analytics

Role-Based Access

Artificial Intelligence Engine

Application Integration

Conversation Coaching

Dashboards and Reporting

Pipeline Visibility

Mobile Support

Audio Transcription

Vendor Capability Ratings

Quality of Features

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support