What is Gong?
Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
1
Since last award
95 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 92%
- Negotiation and Contract:
- 90%
- Conflict Resolution:
- 93%
- Strategy & Innovation:
- 93%
- Service Experience:
- 94%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gong?
Pros
- Respectful
- Helps Innovate
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Call Analytics
Manager Annotation and Feedback
Role-Based Access
Artificial Intelligence Engine
Application Integration
Mobile Support
Dashboards and Reporting
Conversation Coaching
Pipeline Visibility
Audio Transcription
Vendor Capability Ratings
Quality of Features
Business Value Created
Breadth of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Implementation
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Gong Reviews
Jamie S.
- Role: Operations
- Industry: Technology
- Involvement: Initial Implementation
Submitted Jul 2021
Life saver product and something I use every day!
Likeliness to Recommend
What differentiates Gong from other similar products?
The share features, transcript and customer service
What is your favorite aspect of this product?
How you can speed up recorded calls when you need to review them.
What do you dislike most about this product?
That it takes a while to be ready to share the recording, but it’s not bad at all.
What recommendations would you give to someone considering this product?
Explore and learn all the features and take advantage of what it can do!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Eirik S.
- Role: C-Level
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Jul 2021
Gong isn't for anything outside of Sales
Likeliness to Recommend
What differentiates Gong from other similar products?
When we were considering purchasing Gong we were interested in the call sharing feature for those outside of the organization. We were comparing Gong to Chorus.ai and found that Gong had a better sharing feature. I recently found grain.co which has some great features for user research and interviews.
What is your favorite aspect of this product?
I like: - The transcription quality is good enough. Our team benchmarked the software against Google and AWS, and we found out that Gong uses their proprietary transcription software. It looks like Gong's transcription has been trained on zoom meetings and calls. - The video playback feature in Gong is enjoyable to use. They have features like highlighting works as the speaker talks, seeing each speaker's talk tracks below the player, speed control up to 2.5x for the playback, and a way to minimize the video view to the bottom right of the screen. - Gong is able to record from several meeting softwares like Google Meets and Zoom
What do you dislike most about this product?
I dislike: - I hate their display of upcoming calls. It's a pain to navigate, and there are no additional details on the upcoming calls. You would think Gong would show the meeting details, especially when you're working with your team and organization, but they don't! - Your historical recorded calls are not valuable. Gong does not allow you to assign speakers to calls that you upload to their system. It will automatically assign the speakers as "Phone caller #1" / #2 / #3, etc. All recorded calls before you start using Gong, and any call the Gong recorder does not join (happens a lot) will not be assigned to a team member.
What recommendations would you give to someone considering this product?
Only buy Gong if you intent to use this product for sales related work. It's not meant for user research, interviewing, coaching and or education. The features are very limited for anything but sales. And the product looks like it's tailored to the enterprise. If you are a smaller company you're not going to get that much support from their team. Our account manager left six months after we started Gong. It seemed like they were trying to do too much. I would have preferred to have had a completely unmanaged account where you just pay for the seats.
Pros
- Includes Product Enhancements
- Reliable
- Inspires Innovation
- Respectful
Cons
- Vendor's Interest First
- Less Effective Service
- Wastes Time
Please tell us why you think this review should be flagged.
Khristian T.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
Must have for Software Sales Reps!
Likeliness to Recommend
What differentiates Gong from other similar products?
The ease of use, accuracy of transcript, and UI/UX.
What is your favorite aspect of this product?
The ease of use.
What do you dislike most about this product?
I dislike nothing about this product.
What recommendations would you give to someone considering this product?
Spend time training your team on how to use it!
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
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