What is Gong?
Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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92 Likeliness to Recommend
97 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gong?
Pros
- Performance Enhancing
- Enables Productivity
- Reliable
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Call Analytics
Manager Annotation and Feedback
Artificial Intelligence Engine
Role-Based Access
Dashboards and Reporting
Application Integration
Conversation Coaching
Mobile Support
Pipeline Visibility
Audio Transcription
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Usability and Intuitiveness
Ease of Implementation
Availability and Quality of Training
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
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Gong Reviews
Jamie S.
- Role: Operations
- Industry: Technology
- Involvement: Initial Implementation
Submitted Jul 2021
Life saver product and something I use every day!
Likeliness to Recommend
What differentiates Gong from other similar products?
The share features, transcript and customer service
What is your favorite aspect of this product?
How you can speed up recorded calls when you need to review them.
What do you dislike most about this product?
That it takes a while to be ready to share the recording, but it’s not bad at all.
What recommendations would you give to someone considering this product?
Explore and learn all the features and take advantage of what it can do!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Sadaf F.
- Role: Student Academic
- Industry: Communications
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2021
It's the best
Likeliness to Recommend
What differentiates Gong from other similar products?
Customer service Pricing Uniquiness
What is your favorite aspect of this product?
Transcription
What do you dislike most about this product?
Nothing so far
What recommendations would you give to someone considering this product?
This is the best in terms of efficiency of interaction
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
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