Gong Logo Award Winner Product Badge
Gong Logo Award Winner Product Badge
Gong.io Inc.

Gong

Composite Score
9.1 /10
CX Score
9.2 /10
Gong
9.1 /10

What is Gong?

Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.

Company Details


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Awards & Recognition

Gong won the following awards in the Conversation Intelligence category

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Gong Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gong.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gong?

0% Negative
6% Neutral
94% Positive

Pros

  • Performance Enhancing
  • Enables Productivity
  • Reliable
  • Helps Innovate

Feature Ratings

Average 87

Call Recording

93

Call Analytics

88

Manager Annotation and Feedback

88

Artificial Intelligence Engine

87

Role-Based Access

87

Dashboards and Reporting

86

Application Integration

86

Conversation Coaching

86

Mobile Support

85

Pipeline Visibility

84

Audio Transcription

83

Vendor Capability Ratings

Average 86

Business Value Created

89

Quality of Features

89

Breadth of Features

88

Usability and Intuitiveness

87

Ease of Implementation

86

Availability and Quality of Training

86

Ease of IT Administration

85

Ease of Data Integration

83

Product Strategy and Rate of Improvement

83

Vendor Support

82

Ease of Customization

82

Gong Reviews

Jamie S.

  • Role: Operations
  • Industry: Technology
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Jul 2021

Life saver product and something I use every day!

Likeliness to Recommend

9 /10

What differentiates Gong from other similar products?

The share features, transcript and customer service

What is your favorite aspect of this product?

How you can speed up recorded calls when you need to review them.

What do you dislike most about this product?

That it takes a while to be ready to share the recording, but it’s not bad at all.

What recommendations would you give to someone considering this product?

Explore and learn all the features and take advantage of what it can do!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sadaf F.

  • Role: Student Academic
  • Industry: Communications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2021

It's the best

Likeliness to Recommend

8 /10

What differentiates Gong from other similar products?

Customer service Pricing Uniquiness

What is your favorite aspect of this product?

Transcription

What do you dislike most about this product?

Nothing so far

What recommendations would you give to someone considering this product?

This is the best in terms of efficiency of interaction

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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